H&R Block

Tax Research Representative – Seasonal

H&R Block
Posted 10/20/2026full-timeRemote • Missouri • United StatesJunior💰 $18 - $28 per hourWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong tax-law knowledge and research skills, with the ability to analyze and troubleshoot complex tax scenarios for individuals and businesses. Maintains high standards for accuracy and professionalism in written communication while staying current on tax regulations and policies.

Highest-signal resume keywords
Tax-Law KnowledgeTax Research SkillsTroubleshooting Tax ScenariosWritten CommunicationCustomer Service Experience

About the role

Key responsibilities & impact
  • Provide professional written tax research support to H&R Block’s network of tax professionals through internal chat systems
  • Provide timely and accurate written responses to complex tax questions submitted through the online chat platform
  • Research and analyze federal, international, state, and local tax issues using tax research tools and internal knowledge bases
  • Troubleshoot tax-related scenarios involving individual, business, estate, and trust tax returns
  • Collaborate with team members and team leads to manage incoming chat volume and meet service expectations
  • Maintain accuracy, clarity, and professionalism in written communication
  • Stay current on tax-law, regulatory, and company-policy changes through ongoing training and continuous learning

Requirements

What you’ll need
  • Associate’s degree in a related field or the equivalent through a combination of education and related work experience
  • 1 year minimum related work experience
  • Strong tax-law knowledge and research skills
  • Previous customer service experience preferred
  • Ability to research and analyze federal, international, state, and local tax issues
  • Ability to troubleshoot individual, business, estate, and trust tax-return scenarios
  • High standards for accuracy, clarity, and professionalism in written communication
  • Ability to stay current on changes to tax laws, regulations, and company policies

Benefits

Comp & perks
  • Medical and prescription drug coverage for qualifying associates and eligible dependents
  • H&R Block Retirement Savings Plan (401(k) Plan)
  • Employee Assistance Program
  • (Virtual) fitness center programs
  • Associate discount program
  • Business Travel Accident Insurance
  • Associate Tax Prep benefit
  • Competitive pay
  • Comprehensive benefits
  • Support for life both in and outside of work
  • Ongoing training and continuous learning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Tax ResearchFederal Tax Issues AnalysisInternational Tax Issues AnalysisState Tax Issues AnalysisLocal Tax Issues AnalysisIndividual Tax ReturnsBusiness Tax ReturnsEstate Tax ReturnsTrust Tax ReturnsRegulatory Compliance
Soft Skills
CollaborationProfessionalismClarityAttention to DetailContinuous Learning
Tools & Technologies
Tax Research ToolsInternal Knowledge BasesOnline Chat Platform
Industry Keywords
Tax RegulationsTax PoliciesCustomer ServiceTax ProfessionalsOngoing Training