HammondCare

Affiliate Manager

• Support older adults to live independently and well in their own homes.
• Develop and implement personalised, client-centred care plans aligned with clients’ needs, preferences and goals.
• Provide clinical care management and ongoing client assessment.
• Deliver services tailored to individual client needs within budget and service expectations.
• Manage existing clients and client-related KPIs.
• Keep client care plans up to date and ensure appropriate care levels and types correspond with needs, approvals and funding.
• Provide professional day-to-day service delivery to clients.
• Ensure staff understand individual clients’ needs and preferences.
• Work closely with clients, families and multidisciplinary teams.
• Support the Client Care Operations Manager in achieving strategic objectives and growing HammondCare’s client base.

Care Partner

Operations

• Lead high-performing teams across a large regional portfolio
• Build leadership capability and develop future leaders
• Ensure delivery of exceptional, safe, consistent and high-quality care services
• Lead a geographically dispersed workforce through Care Team Leads
• Foster workforce engagement, accountability and service excellence
• Drive performance, productivity, workforce outcomes and service quality
• Create a culture where teams can do their best work every day
• Work closely with Care Team Leads and stakeholders to support operational delivery

Care Operations Manager

Manager

• Lead a passionate and dedicated team of staff to deliver HammondCare’s model of care through its Social Club service across Redcliffe, Carindale and Narangba
• Onboard, assess and provide ongoing support to clients accessing Social Club programs
• Drive service growth and increase client participation
• Ensure high-quality outcomes for all participants
• Aid in recruiting and leading staff
• Manage budgets, ensure quality and oversee all aspects of care provision at the Social Club
• Provide strong leadership, direction and operational oversight
• Operate the Social Club in line with the CHSP Operational Manual
• Operate the club in line with the Aged Care Act and Strengthened Aged Care Quality Standards
• Achieve targeted outputs for the Social Club
• Provide staff and volunteers with support and advice on daily operational care issues

Social Club Manager

Scheduler

• Provide, maintain and create rostering/schedules for Home Care Workers in the Western Sydney Region
• Ensure clients are properly cared for through effective scheduling
• Provide scheduling services to HammondCare Home Care staff
• Efficiently manage and administer client and staff schedules
• Set up rounds with consideration to consistency, efficiency and fairness
• Maintain care worker contracted hours
• Participate cooperatively as a member of the centralized support team
• Provide system and staff administration
• Maintain up-to-date data on care worker information

• Ensure the Dementia Support Australia (DSA) service is tailored to individual client needs and delivers key performance indicators
• Provide professional, capable and aligned leadership for the DSA service using HammondCare’s Mission and Mission In Action
• Establish and maintain clinical supervision, governance and behaviour management systems as part of a national team
• Ensure administrative, financial, risk, quality and reporting goals are met through a team-based approach
• Engage with State Government, aged care and acute care sector leadership teams during start-up and ongoing program delivery
• Support Team Leaders with service-level stakeholder engagement in aged care and hospital settings
• Support development of strategic plans for each State and contribute to continuous improvement of service delivery
• Manage and motivate the service delivery team and ensure service and mission alignment
• Lead utilisation of data management, reporting systems and ICT platforms to support and enhance service delivery
• Provide service quality through clinical supervision, governance and behaviour management role modelling
• Support National Management with line management and clinical governance for DSA

Care Partner

Care Operations Manager

Social Club Manager

Scheduler

Regional Manager