Ho-Chunk, Inc.

Human Resources

• Manage the full-cycle recruitment process for retail and construction subsidiaries
• Serve as a primary point of contact for employee relations and hiring trends
• Partner with hiring managers and HR Business Partners to define search strategies
• Execute sourcing and recruitment activities
• Advise partners and employees on workplace issues and help foster a positive work environment
• Proactively recruit passive candidates and develop talent pipelines through industry events, conferences, and diverse sourcing channels
• Lead candidate screening methodologies and use closing techniques through offer acceptance
• Update recruiting systems and Applicant Tracking Systems (ATS) for accurate reporting and project tracking
• Lead scoping discussions to initiate searches
• Deploy countermeasures to keep projects moving toward timely completion

Human Resources Generalist/Recruiter

• Oversee the day-to-day operations of the Human Resources team
• Support the Human Resources Manager with department initiatives and business needs
• Supervise the daily activities of the HR Specialist, HR Generalist, and Team Member Relations Specialist
• Provide day-to-day guidance, coaching, and support to HR team members
• Partner with managers and supervisors on team member relations, concerns, performance management, and HR policies
• Prioritize department workload and ensure HR initiatives and daily operations are completed effectively
• Coach and develop HR team members through training, feedback, and support
• Guide department leaders regarding team member concerns, corrective actions, investigations, and policy interpretation
• Lead property-level HR projects and initiatives supporting operational and business goals
• Identify workforce needs and recommend HR solutions
• Review and monitor HR processes for consistency, compliance, and alignment with company policies and regulatory requirements
• Assist with onboarding, compliance, and other HR processes
• Support organizational change through HR programs, process improvements, and department initiatives
• Participate in property initiatives and leadership meetings as assigned
• Serve as backup to the Human Resources Manager and assist with department planning and daily operations
• Maintain confidentiality of sensitive team member and business information
• Maintain knowledge of employment laws, HR best practices, and gaming regulations
• Perform other duties as assigned

Human Resources Supervisor

General

• Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming Omaha, LLC
• Maintain a visible presence on the gaming floor and promptly respond to guest requests and service needs
• Provide professional, courteous, and friendly guest service
• Assist guests with slot machine operation and explain game rules, payouts, and jackpots
• Resolve guest concerns with empathy, professionalism, and commitment to guest satisfaction
• Perform slot machine resets and complete manual jackpot payouts in accordance with company procedures and gaming regulations
• Refill ticket printers with voucher paper and perform minor troubleshooting and repairs on slot machines and related equipment
• Maintain accountability and security of assigned keys, radios, handheld devices, and other company-issued equipment
• Serve as a signatory on hand-paid jackpots as required
• Create player accounts and issue player loyalty cards
• Assist guests with beverage requests and coordinate service when needed
• Maintain professional working relationships with guests, team members, and leadership
• Participate in required training programs and departmental meetings
• Assist in onboarding and training new team members as assigned
• Comply with the Company Compulsive and Problem Gambling Plan, gaming regulations, and company policies
• Maintain flexibility in scheduling and perform other assigned duties

Slot Attendant

Manager

• Implement and maintain proprietary, site-specific quality control processes and procedures using company-approved systems and software
• Conduct routine and special inspections, audits, and assessments to identify quality deficiencies, non-compliance, or process gaps
• Collaborate with program managers and supervisors to develop and refine quality control plans and performance strategies
• Monitor the quality of materials, workmanship, services, and processes throughout the full project lifecycle
• Document, track, and report quality findings, trends, and recommended corrective actions
• Ensure all quality control documentation, records, and reports are accurate, complete, and audit-ready
• Identify potential quality risks and develop mitigation strategies to reduce operational impact
• Investigate root causes of quality issues and coordinate corrective and preventive actions across functional areas
• Gather, analyze, and evaluate customer feedback related to service quality and compliance
• Use quality data and feedback to support continuous improvement initiatives
• Coordinate with Environmental Health (EH), Assistant Environmental Health (AEH), Quality Assurance Supervisors, and Housekeeping Supervisors to align QC activities with contract requirements
• Manage budgets and resources associated with quality control activities
• Communicate quality control status, risks, and outcomes to clients, regulatory agencies, and internal leadership
• Provide training and ongoing guidance to quality control personnel to ensure understanding of standards, procedures, and expectations
• Work primarily within healthcare and facilities management environments
• Conduct facility walkthroughs for inspections and audits
• Travel between project sites as required

Quality Control Manager

Supervisor

• Supervise daily linen operations, including clean-linen distribution and soiled-linen collection throughout the hospital
• Lead and train linen personnel, assign daily workloads, monitor performance, and ensure adequate staffing
• Maintain linen inventory and par levels to ensure patient-care areas have adequate supplies
• Monitor linen usage, shortages, losses, and excessive consumption and take corrective action
• Record and oversee pickup, processing, delivery, shortages, damaged linen, and service issues
• Ensure proper separation, handling, transportation, and storage of clean and soiled linen to reduce contamination risks
• Maintain quality-control and infection-prevention standards consistent with DHA and applicable healthcare laundry requirements
• Conduct linen inspections and quality checks and report deficiencies
• Maintain required records and reports, including inventories, deliveries, shortages, discrepancies, and performance documentation
• Coordinate with nursing units, clinics, operating rooms, and other departments to resolve linen requirements
• Support contract surveillance and performance monitoring and ensure contractor requirements are being met
• Promote cost control and linen conservation while maintaining sufficient supplies for patient care
• Ensure staff follow safety procedures and use appropriate PPE when handling soiled or contaminated linen
• Prepare for DHA inspections and surveys and maintain linen-program documentation in inspection-ready condition
• Report operational issues to leadership and recommend improvements to linen processes

Human Resources Generalist/Recruiter

Human Resources Supervisor

Slot Attendant

Quality Control Manager

Linen Supervisor