Instacart

IT Support

• Serve as the primary IT point of contact for the San Francisco office, providing in-person and remote support through the ticketing system
• Troubleshoot day-to-day and complex technical issues across macOS, Windows, and ChromeOS
• Own the IT new-hire onboarding experience, including hardware deployment, equipment setup, and SaaS application administration through SSO tooling
• Support and maintain conference room AV equipment and troubleshoot issues
• Provide support for Gmail, Slack, Okta, and Zoom
• Maintain knowledge base documentation and improve support processes
• Collaborate with AV, IT Engineering, and Workplace teams

Senior IT Support Specialist

Developer Relations

• Design, build, and maintain internal developer tooling, platforms, and infrastructure
• Improve the productivity, reliability, and experience of engineering teams across Instacart
• Own complex technical initiatives end-to-end, from scoping and architecture through implementation, rollout, and iteration
• Identify developer experience friction points through data, feedback, and collaboration with engineering teams
• Drive solutions that reduce toil and improve engineering velocity at scale
• Contribute to technical direction through design reviews, code reviews, and architectural discussions
• Adapt quickly and make sound technical decisions in a fast-moving, ambiguous environment

Senior Software Engineer II – Developer Experience

Machine Learning Engineer

• Own and execute research and development of pCTR and conversion prediction models
• Improve calibration, reduce training data biases, and advance model accuracy across Instacart ads surfaces
• Design and implement debiasing techniques including Mixed Negative Sampling, Inverse Propensity Weighting, counterfactual risk minimization, Platt scaling, and isotonic regression
• Contribute to Multi-Domain Multi-Task model architecture using Mixture-of-Experts, Transformer layers, and LoRA adapters
• Contribute to sequence modeling initiatives including TIGER generative retrieval and Semantic ID representation learning
• Collaborate on Foundation Models using autoregressive user behavior prediction
• Formulate ambiguous modeling problems and translate business observations into ML research directions with clear evaluation criteria
• Publish and present findings internally
• Contribute through design reviews, paper sharing, and experiment retrospectives

Senior Machine Learning Engineer, Ads Response Prediction

Operations

• Own the full Marketing spend operating model across the total portfolio, including templates, spend cadences, actuals integration, and leadership reporting
• Serve as primary liaison between Marketing and Finance, Accounting, and Procurement
• Manage monthly close, accrual accuracy, and spend-to-plan reconciliation
• Maintain a unified, real-time view of spend health across Marketing leads
• Surface risks, execution gaps, and reallocation opportunities
• Engage budget owners to validate assumptions and pressure-test spend commitments
• Build and maintain AI-assisted workflows for actuals tagging, variance reporting, and spend updates
• Produce decision-ready outputs and synthesized narratives for Marketing leadership and cross-functional partners
• Partner with Finance and Procurement to streamline purchasing and approval processes and improve spend governance

Marketing Financial Operations Manager

• Own the full Marketing spend operating model across the total portfolio, including templates, spend cadences, actuals integration, and leadership reporting
• Serve as the primary liaison between Marketing and Finance, Accounting, and Procurement
• Manage the monthly close process, accrual accuracy, and spend-to-plan reconciliation
• Maintain a unified, real-time view of spend health across Marketing leads
• Surface risks, flag execution gaps, and identify reallocation opportunities
• Engage budget owners to validate assumptions and pressure-test spend commitments
• Build and maintain AI-assisted workflows for actuals tagging, variance reporting, and spend updates
• Produce decision-ready outputs and synthesized narratives for Marketing leadership and cross-functional partners
• Partner with Finance and Procurement to streamline purchasing and approval processes and improve spend governance