Instacart

Full-stack Engineer

• Design, develop, and deploy machine learning infrastructure for complex marketplace challenges
• Advance the ML training and serving platform with the company-wide ML Foundation team
• Optimize training and serving bottlenecks for throughput, cost, latency, GPU/accelerator utilization, and tail latency
• Identify system and operating-procedure instabilities to improve availability
• Build real-time feature-processing infrastructure and low-latency pipelines for fresh model features
• Lead infrastructure for a real-time sequential foundation model, including online sequence feature stores, streaming updates, long-context serving, and training pipelines
• Collaborate with product managers, data scientists, and machine learning engineers to co-design systems
• Engage stakeholders to align solutions with business goals
• Mentor engineers, set technical direction, and conduct code reviews
• Foster continuous improvement and technical excellence

Senior Software Engineer II – Ads Quality

Operations

• Oversee and optimize the end-to-end billing lifecycle across Instacart Marketplace retailers
• Ensure accurate invoicing, compliance with financial controls, and timely month-end close
• Own billing portfolios across strategic retail partners and multiple revenue streams
• Develop and maintain billing policies, SOPs, and quality standards
• Resolve discrepancies and escalations with Finance Systems, BD, and Revenue
• Build dashboards, reporting, and KPIs tracking billing health
• Scope and deliver billing system enhancements, integrations, and automation with Product and Engineering
• Enforce internal controls, audit requirements, and contractual billing terms
• Mentor junior team members and scale billing operations

Billing Operations Lead

• Develop and evaluate models and algorithms for ads bidding, pacing, and budgeting
• Collaborate with scientists, engineers, and product managers to formulate marketplace questions, implement analyses and prototypes, design experiments, and interpret large-scale data
• Contribute to production systems through algorithm implementation, validation, and monitoring
• Take ownership of well-scoped projects from initial hypothesis through measurable impact
• Balance analytical rigor with speed in a fast-changing ads marketplace
• Communicate assumptions, findings, and limitations to technical and cross-functional partners

Software Engineer II, Advertiser Optimization

• Oversee and optimize the end-to-end billing lifecycle across all Instacart Marketplace retailers
• Ensure accurate invoicing, compliance with financial controls, and timely month-end close
• Own billing portfolios across strategic retail partners and multiple revenue streams
• Execute day-to-day billing operations with focus on revenue recognition inputs and timely month-end close
• Develop and maintain billing policies, SOPs, and quality standards
• Resolve discrepancies and escalations in partnership with Finance Systems, BD, and Revenue
• Build dashboards, reporting, and KPIs tracking billing health
• Scope and deliver billing system enhancements, integrations, and automation opportunities with Product and Engineering
• Enforce internal controls, audit requirements, and contractual billing terms
• Mentor junior team members and scale billing operations to support Instacart’s growth
• Partner with Finance, BD, Financial Systems, Legal, Product, and Engineering on accuracy, scalability, and continuous improvement

• Own the end-to-end billing lifecycle across Instacart's retail partner portfolio
• Execute monthly billing cycles accurately and on time
• Calculate, generate, and deliver invoices via email and third-party portals such as Ariba
• Process credit memos, debit memos, and refunds according to approved requests
• Build and maintain Oracle workbooks for new and amended contracts
• Review commercial contracts to identify billing requirements
• Validate billing language with senior team members as needed
• Complete peer reviews of invoice calculations
• Respond to billing inquiries and escalate complex disputes appropriately
• Support audit requests and complete ad hoc projects
• Follow established SOPs and internal controls for compliant billing operations

Billing Operations Associate

• Own the end-to-end billing lifecycle across Instacart's retail partner portfolio
• Execute monthly billing cycles accurately and on time
• Calculate, generate, and deliver invoices via email and third-party portals such as Ariba
• Process credit memos, debit memos, and refunds according to approved requests
• Build and maintain Oracle workbooks for new and amended contracts
• Review commercial contracts to identify billing requirements
• Validate billing language with senior team members as needed
• Complete peer reviews of invoice calculations
• Respond to billing inquiries and escalate complex disputes appropriately
• Support audit requests and complete ad hoc projects
• Follow established SOPs and internal controls

Account Manager

• Lead Instacart's product partnerships team and function at the highest level
• Set the multi-year partnership strategy across Logistics, Retail Technology, and Enterprise
• Influence build-buy-partner tradeoffs with senior leadership
• Take first-of-a-kind partnership bets from concept through signed agreement and launch
• Build repeatable playbooks for new product areas and international markets
• Develop Senior Managers and Managers through clearer ownership and stronger deal-evaluation and partner-performance frameworks
• Serve as a strategic partner to Product and Engineering and influence roadmap decisions
• Own critical external partner relationships at C-suite and executive levels
• Surface high-value partnership opportunities for the business

Director, Product Partnerships

• Lead Instacart’s product partnerships team and function at the highest level
• Set the multi-year partnership strategy across Logistics, Retail Technology, and Enterprise
• Influence build-buy-partner tradeoffs with senior leadership
• Take first-of-a-kind partnership bets from concept through signed agreement and launch
• Develop repeatable playbooks for new product areas and international markets
• Raise the operating level of the partnerships team through clearer ownership and deal-evaluation frameworks
• Develop Senior Managers and Managers for future growth
• Act as a strategic partner to Product and Engineering and influence roadmap decisions
• Own senior relationships with Instacart’s most critical external partners
• Surface high-value opportunities and build trust with C-suite and executive-level partners

• Own a portfolio of enterprise retail partners end-to-end, from onboarding through growth
• Improve partner adoption, revenue growth, and use of Carrot Ads as a competitive advantage
• Onboard and train new retail partners on campaign tooling, demand sourcing, reporting, and invoicing
• Drive adoption of expanded placements and new product capabilities
• Clearly communicate incremental revenue opportunities to partners
• Build feedback loops that provide Product teams with partner insights
• Improve account management playbooks, QBR formats, KPI tracking, and scaling tools
• Collaborate cross-functionally with Business Development, Finance, Ads Quality, Product, and other teams
• Serve as the connective point for retail partner-related work across teams

Senior Account Manager, Retail Media

• Own a portfolio of strategic enterprise retail partners end-to-end, from onboarding through growth
• Improve partner adoption, revenue, and use of Carrot Ads as a competitive advantage
• Onboard and train retail partners on campaign tooling, demand sourcing, reporting, and invoicing
• Drive adoption of expanded placements and new product capabilities
• Clearly communicate incremental revenue opportunities
• Build feedback loops that provide Product teams with actionable partner data
• Improve account management playbooks, QBR formats, and partner KPI tracking tools
• Collaborate across Business Development, Finance, Ads Quality, Product, and other cross-functional teams
• Serve as the connective tissue across teams for the retail partner portfolio

Product Marketing

• Own the full go-to-market strategy for Instacart+, including positioning, messaging, acquisition campaigns, and lifecycle strategies
• Own differentiated positioning for Instacart+ against competing membership and subscription offerings
• Identify high-value member moments and build messaging and lifecycle programs across email, push, in-app, and paid channels
• Partner with growth and performance marketing teams to develop and test messaging frameworks that convert trial users and lapsed members into subscribers
• Bring qualitative and quantitative member research into product roadmap discussions and influence what gets built
• Own go-to-market briefs, messaging, and channel strategy for new Instacart+ feature launches from kickoff through post-launch performance review
• Develop a point of view on the subscription and loyalty landscape and advise senior stakeholders and cross-functional partners
• Report to the Director, Consumer Product Marketing

Senior Product Marketing Manager

• Own the full go-to-market strategy for Instacart+, including positioning, messaging, acquisition campaigns, and lifecycle strategies
• Develop differentiated positioning for Instacart+ against competing membership and subscription offerings
• Identify high-value member moments and build messaging and lifecycle programs across email, push, in-app, and paid channels
• Partner with growth and performance marketing teams to develop and test messaging frameworks that convert trial users and lapsed members into subscribers
• Bring qualitative and quantitative member research into product roadmap discussions
• Own briefs, messaging, channel strategy, and post-launch performance reviews for new Instacart+ features
• Develop a point of view on the subscription and loyalty landscape and advise senior stakeholders and cross-functional partners
• Report to the Director, Consumer Product Marketing

Human Resources

• Serve as a strategic advisor to Marketing & Communications leaders at the Senior Director and VP levels
• Shape how leaders build, develop, and retain their teams
• Drive proactive organizational design, leadership coaching, and scalable people practices
• Surface talent trends and retention risks
• Develop a cohesive talent strategy covering attraction, engagement, and development of diverse, high-caliber talent
• Own communication strategies and change management plans end-to-end
• Bring business context to People Team Centers of Excellence planning and ensure programs have impact

HR Business Partner

Events

• Own and execute Instacart's B2B event calendar across premier tradeshows, executive programs, and bespoke hospitality experiences
• Deliver events on time and within budget
• Produce event creative assets with marketing, creative, and sales teams
• Build and maintain project plans, timelines, and budgets
• Coordinate with Sales, Corp Comms, Product Marketing, Growth Marketing, and Creative stakeholders
• Establish reporting and measurement frameworks to capture event performance and inform investment decisions
• Manage vendor and contract relationships, invoicing, and negotiations

B2B Event Marketing Manager – 6-Month Contract

Program Manager

• Support end-to-end execution of knowledge and learning programs, including onboarding, upskilling, content launches, and process rollouts
• Manage timelines, milestones, Jira intake boards, sprint tracking, launch calendars, and stakeholder communications
• Serve as a point of contact for cross-functional partners submitting requests
• Triage incoming work through the intake process and route it to the appropriate Knowledge function
• Partner with subject matter experts, instructional designers, and knowledge strategists to gather inputs and track dependencies
• Flag risks before they become blockers
• Draft and distribute program communications, status updates, and launch readiness materials
• Use sprint velocity, backlog health, completion rates, and stakeholder feedback to report program health and support continuous improvement
• Collaborate with CX Leaders, Operations, Quality, Vendors, Program Managers, and cross-functional stakeholders

Senior Software Engineer II – Ads Quality

Billing Operations Lead

Software Engineer II, Advertiser Optimization

Billing Operations Lead

Billing Operations Associate

Billing Operations Associate

Director, Product Partnerships

Director, Product Partnerships

Senior Account Manager, Retail Media

Senior Account Manager, Retail Media

Senior Product Marketing Manager

Senior Product Marketing Manager

HR Business Partner

B2B Event Marketing Manager – 6-Month Contract

Knowledge Program Manager