Intact

Human Resources

• Provide HR coaching and consulting to a fast-paced operational leadership team in the Ontario Claims Contact Centre
• Provide strategic HR solutions to business partners as part of a national HR Claims team
• Advise regional business groups on people practices, trends, legislation, and IFC values
• Collect information, identify issues and opportunities, and proactively propose value-added solutions
• Manage employee relations and performance matters end-to-end while ensuring fair, consistent outcomes and risk management
• Coach leaders to build confidence and capability
• Drive talent, succession, and leadership development strategies
• Build business-unit engagement plans using engagement, attrition, and employee-relations data
• Participate in integrity and respect-in-the-workplace investigations and coach leaders on conflict resolution
• Facilitate focus groups, training workshops, and information sessions
• Collaborate with leaders on annual HR cycles
• Use market research and internal data analysis to anticipate business needs and craft proactive HR strategies
• Participate in regional or national projects and deploy corporate initiatives and programs

Human Resources Consultant – 12-month contract

Appraiser

• Determine the causes and origin of accident damage by examining vehicles using a software application
• Handle claims of varying complexity depending on experience
• Assess and approve repair estimates for claims adjusters by comparing estimates with vehicle examinations
• Establish vehicle market values using claims-adjuster information and appraiser standards and procedures
• Use digital automated evaluation systems to standardize repair estimates and avoid errors
• Negotiate and communicate best repair practices or procedures
• Ensure productivity and service quality in line with appraiser standards and Claims Department objectives

Human Resources Consultant – 12-month contract

Appraiser II – Auto