Intact

Claims Specialist

• Coordinate investigations into potential fraud, misrepresentation, and/or exaggeration within Accident Benefit Claims
• Collect evidence and analyze information to determine liability and coverage, including statements, independent medical examinations, medical and employment documents, claims documents, witness testimony, police reports, and other relevant information
• Identify fraud indicators and coordinate investigative, medical, and legal resources to validate indicators and make decisions on liability and coverage
• Communicate with customers, claimants, and lawyers regarding coverage decisions, findings, and claim settlements
• Pursue fair and equitable resolutions to customer disputes, complaints, and escalations
• Participate in and/or lead projects with Investigative Services and Claims departments
• Ensure claims and investigations are clearly documented and meet legislative requirements

Claims Representative II – Accident Benefits Special Handling Unit

Claims Assistant

• Attribute and assign incoming documents to the appropriate claim for actioning
• Open new claims and assign appropriate claims adjusters
• Prepare forms and correspondence for insurance clients, vendors and legal representatives
• Process payments on claim files
• Transcribe data from documents or databases using standardized practices
• Support projects or new initiatives as requested
• Assist in executing various support tasks
• Provide general administrative support for business operations
• Collect and analyze information related to claims support

Claims Assistant I

Compliance

• Act as a trusted security advisor to project teams by assessing proposed solutions from a risk and control perspective
• Ensure technical implementations align with internal security policies, standards, and regulatory requirements
• Collaborate with architects and security advisors to embed security into solution design and delivery
• Conduct security risk assessments and control reviews for systems, applications, and infrastructure
• Identify security architecture gaps and recommend practical mitigation strategies
• Provide guidance on secure design patterns, particularly in cloud and hybrid environments
• Support development and maintenance of security governance frameworks, policies, standards, and control libraries
• Participate in architecture reviews and security design assessments
• Collaborate with the security architect to document security positions and technical specifications
• Monitor emerging threats and evolving technologies to proactively address potential risks
• Communicate risk findings and recommendations to technical and non-technical stakeholders

Security Advisor Specialist – Governance, Risk & Compliance

Director

• Provide national leadership to the Forensic Engineering team within a property and casualty insurance environment
• Lead a national team and mobilize managers and technical experts across Canada
• Define the national vision, strategy and priorities for the Engineering team
• Lead, engage, coach and develop managers to ensure consistently high performance
• Foster a high-performing, inclusive management team focused on collaboration and continuous improvement
• Establish team structure, governance model and collaboration practices
• Harmonize processes, practices, quality standards and performance indicators while considering regional realities
• Govern complex technical, operational and reputational matters, including expertise, risk management and escalation processes
• Ensure quality, consistency and rigour of technical decisions across regions
• Advise senior claims leadership on technical, operational, organizational and strategic matters
• Lead or support national transformation, continuous improvement and technology initiatives
• Oversee complex projects, including planning, prioritization, risk, resources, costs and timelines
• Develop and manage the national budget, capacity, resource and development plans
• Monitor quality, productivity, turnaround times, customer experience and operational effectiveness
• Collaborate with Claims teams and partners across Canada
• Maintain relationships with suppliers, external experts, strategic partners and professional organizations
• Ensure compliance with legal, regulatory, professional and ethical requirements
• Promote knowledge sharing, innovation, succession planning and skills development
• Provide leadership on complex matters requiring judgment, coordination and national leadership
• Foster accountability, collaboration, excellence and continuous improvement

Director, Forensic Services

Client Services Representative

• Serve as a subject-matter expert on our policies, products, services, and initiatives.
• Respond to inquiries and new claims calls in an inbound queue, applying your knowledge and problem-solving skills to make timely decisions that move requests forward.
• Document files accurately and clearly to reflect conversations and actions taken in connection with claims.
• Be willing to initiate difficult conversations with empathy and clarity regarding policies, insurance coverage, or operational challenges.
• Ensure compliance with call center performance metrics while handling a high volume of incoming calls each day.
• Provide quality customer service, maintain low wait times, and document files accurately and clearly.
• Manage multiple tasks while adapting to changing priorities and critical deadlines.
• Perform other duties as required in a fast-paced and rapidly evolving environment.

Client Service Agent – Claims

Engineering Manager

• Build productive and engaged teams by fostering personal and technical skills development and collaboration
• Manage projects by understanding business partners’ strategies, priorities and challenges
• Assess capabilities to recommend appropriate solutions and deliver expected value
• Manage stakeholders and maintain relationships with internal and external collaborators
• Maintain a strong business focus aligned with Intact’s current and strategic technology direction
• Evolve agile practices based on lessons learned throughout the end-to-end development lifecycle
• Keep abreast of new technologies and challenge the status quo
• Develop and maintain the strategic demand plan, including deliverables, dependencies, timelines, costs and resource assignments
• Build, lead and coordinate multidisciplinary teams, including Project Managers, Scrum Masters and Project Control Officers, through direct and/or indirect supervision
• Prepare project reports covering progress, issues, costs and closure while adhering to performance indicators
• Lead project risk management and manage project delivery
• Maintain dashboards throughout the program/project lifecycle
• Monitor industry trends and technology innovation, identify opportunities and suggest solutions
• Staff initiatives with Software Engineering Managers and Project Managers while balancing organizational needs with career goals
• Anticipate and resolve problems and difficult situations
• Be accountable for production, security and governance of the sector’s IT systems

Manager, Software Development

Artificial Intelligence

• Define and communicate the vision for agentic software powering a business unit
• Translate the vision into an actionable roadmap
• Own product delivery from discovery through launch and ongoing optimization
• Drive the vision and implementation of the agentic platform
• Define end-to-end, AI-augmented enterprise journeys with teams and stakeholders
• Own platform build, integration, and rollout
• Reimagine journeys using design expertise
• Guide the product team in shaping and executing a data-driven roadmap
• Build, coach, inspire, develop, and mentor a high-performing team of experienced managers and specialists
• Remove obstacles to enable superior execution
• Build relationships with partners and executives
• Communicate strategy grounded in customer insight and organizational goals
• Collaborate with cross-functional peers to bring the vision to life
• Partner with business units to lead change management and adoption
• Cultivate Product Management and Experience Design practices
• Advocate for Product Management and Experience Design with stakeholders
• Scale and elevate product and design practices and methodologies across the organization
• Report to the Vice President, Product and Design
• Partner closely with Engineering, Data Science, Operations, and business units

Director, Product and Design – Enterprise AI

Security Engineer

• Act as Partner Solutions’ go-to IAM subject-matter expert for strategy and implementation in a multi-client environment
• Establish IAM governance mechanisms aligned with Partner Solutions’ strategy, objectives, and client needs
• Evaluate technologies related to user account, privilege, service, and identity management
• Perform cost-benefit analyses for current and future technology solutions supporting the IAM program roadmap
• Contribute to cross-functional initiatives optimizing identity protection
• Optimize RBAC/ABAC attribute models in an IT and security managed services context
• Collaborate with internal and external stakeholders to support IAM solution evolution
• Implement and automate processes to strengthen identity management and improve the security posture of a multi-client environment
• Document IAM processes, workflows, architecture, and best practices, keeping documentation current through periodic reviews
• Apply continuous improvement principles to IAM practices and associated processes using data-driven insights

Security Specialist – IAM

• Analyze information, interpret insurance policy wordings, determine coverage, and assess damage on complex residential total losses or complex scope-and-repair claims
• Develop action plans to ensure all aspects of claims are addressed
• Manage financial components of claims, including setting reserves and ensuring prompt, equitable settlements according to Intact policies and standards
• Provide clear and concise information and direction to vendors
• Work with consultants, appraisers, engineers, and other experts to drive claim progress
• Provide superior customer service to external and internal customers
• Answer queries related to the claims process
• Stay current on Intact insurance products, appraisal and investigation techniques, and service standards

Claims Specialist – Property

• Analyze information, interpret insurance policy wordings, determine coverage, and assess damage on complex residential total losses or complex scope-and-repair claims
• Develop action plans to ensure all aspects of claims are addressed
• Manage financial components of claims, including setting reserves and ensuring prompt and equitable settlements in line with Intact policies and standards
• Provide clear and concise information and direction to vendors
• Work with consultants, appraisers, engineers, and other experts to drive progress throughout claims
• Provide superior customer service to external and internal customers and answer claims-process queries
• Keep up-to-date on Intact insurance products, appraisal and investigation techniques, and service standards
• Work with customers who have experienced personal-property losses and manage a wide variety of claims through completion

Senior Claims Adjuster, Property

Product Manager

• Define product vision, strategy, roadmap, and measurable outcomes
• Collaborate with business stakeholders to identify high-value opportunities
• Lead cross-functional teams of business experts, designers, data scientists, and engineers
• Facilitate alignment, drive decisions, and create momentum from discovery through delivery
• Identify opportunities where AI can create meaningful value
• Understand user workflows, validate assumptions, and guide experimentation
• Deliver AI-powered products that help Claims teams make better decisions and work more efficiently
• Define success metrics and monitor product performance
• Increase adoption, improve outcomes, and maximize business value
• Foster trust, adoption, and responsible AI through transparent, human-centered experiences
• Balance user outcomes, business impact, solution quality, AI performance, and long-term sustainability
• Report to the Manager, AI Products – Claims

AI Product Manager

• Identify security events and risks requiring monitoring, measurement, and reporting
• Design, implement, and continuously optimize CDN and WAF security controls across enterprise environments
• Develop, maintain, and tune security rules aligned with industry best practices, including the OWASP Top 10
• Configure and enhance bot protection, DoS, and DDoS mitigation while balancing security, performance, and availability
• Protect web applications and APIs against common attacks and emerging threats
• Manage CDN and WAF configurations as Infrastructure as Code using Terraform, including reusable modules and secure configuration standards
• Integrate CDN and WAF changes into CI/CD pipelines with version control, peer review, automated validation, and controlled deployments
• Develop automated tests and scripts for security policies, configuration changes, operational tasks, and reporting
• Monitor WAF logs and security telemetry, investigate attack patterns, tune policies, and minimize false positives
• Detect configuration drift, support incident response, and maintain documentation for WAF architecture, policies, and operational procedures

Security Advisor Specialist – Web Application Protection

Recruitment

• Support Talent Acquisition Consultants through the full-cycle recruitment process with administrative tasks
• Provide a top-tier candidate experience from first contact through onboarding
• Build and foster relationships with internal business partners across the organization
• Create and foster an internal student community each term through engagement events and initiatives
• Assist in planning and executing campus activities and events as an Intact brand ambassador
• Support various Human Resources projects as required

Talent Acquisition Coordinator – 4 Month Co-op, Internship

Security Analyst

• Support the security incident response team in resolving computer security incidents
• Act as a security incident response expert within the security monitoring team and on security initiatives
• Analyze security alerts from monitoring tools, including SIEM
• Triage threats, assess scope, and escalate as necessary
• Develop and analyze dashboards and reports to identify threats and anomalous activity
• Provide Tier 2 and Tier 3 support
• Monitor information security newsfeeds, techniques, and trends
• Identify, assess, and recommend information security solutions
• Participate in security projects and the evolution of IT security operations strategies, frameworks, objectives, and directions
• Operate the web filtering platform alongside the platform SME
• Keep systems updated, ensure availability, and maintain optimal platform security
• Support business units and other teams with technology use and business solution deployment and updates
• Handle and resolve security incidents
• Create and maintain activity documentation
• Raise security awareness within the company
• Learn new technologies
• Participate in designing dashboards with the programmer

Security Analyst II – Pen Tests

Solutions Engineer

• Facilitate solution definition within project and product teams
• Participate in product and technology selection
• Develop standards, patterns, standard configurations, roadmaps, and strategies with architects
• Research, evaluate, and select software technology and product standards
• Define metrics demonstrating enterprise technology value
• Manage and develop architecture for a broader scope of projects
• Monitor solution portfolios and identify technology or business-alignment deficiencies
• Contribute to the evolution of the enterprise application portfolio
• Consult with application and infrastructure development projects to align systems and infrastructure with architecture
• Liaise with business teams and technical teams to review solutions
• Define and document application architectures with application architects and product tech leads
• Mentor development teams technically
• Document solution architecture design and analysis work
• Assist with defining business vision and communicating it to stakeholders
• Collaborate with business constituents, enterprise architecture members, project teams, and IT functional areas
• Design and evolve backend enablement services and integrations powering web and mobile applications
• Address high availability, security improvements, AWS migration, solution, application, integration, cloud, and DevSecOps architecture concerns