Jumio Corporation

Customer Success Manager

Jumio Corporation
Posted 10/19/2026full-timeRemote • Austria, United KingdomMid-LevelSenior💰 €80,000 per yearWebsite
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Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in designing tailored fraud strategies and optimizing verification workflows while effectively coordinating cross-functional teams to deliver successful outcomes for enterprise customers. Proficient in risk mitigation and translating complex fraud concepts into actionable insights for stakeholders.

Highest-signal resume keywords
Fraud Strategy DesignRisk MitigationProject ManagementIdentity VerificationConsultative Skills

About the role

Key responsibilities & impact
  • Partner with new and existing Jumio customers to evaluate their risk profile and design tailored fraud strategies
  • Provide expert recommendations on risk mitigation, user friction, and verification workflow optimization
  • Lead the designing of standardized identity workflows within the Jumio product for different verticals and use cases
  • Orchestrate launch readiness by identifying and resolving technical, regulatory, or policy-related bottlenecks
  • Advise customer risk and fraud teams on emerging fraud vectors and industry best practices
  • Validate implementation milestones and success criteria and confirm integrations align with Jumio best practices
  • Coordinate go-live planning, readiness reviews, and go-live day execution

Requirements

What you’ll need
  • Relevant professional experience spanning fraud, identity, AML/KYC, digital risk, or a related field, including meaningful customer-facing experience in consulting, technical account management, solutions, professional services, product, or implementation.
  • Strong consultative, analytical, and strategic thinking abilities with a focus on risk strategy and workflow design
  • Project Management skills and the ability to coordinate cross-functional teams from Product, Engineering, Legal/Compliance to deliver outcomes for Jumio customers
  • Ability to distill complex, technical fraud concepts into clear, value-driven narratives for executive stakeholders.
  • Experience with identity verification, fraud, compliance, fintech, or enterprise software solutions (preferred)
  • Technical understanding of APIs, integrations, SaaS platforms, or implementation methodologies (preferred)
  • Project management certification or equivalent experience (preferred)
  • Experience working with global enterprise customers (preferred)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
FraudIdentityAML/KYCDigital RiskAPIsIntegrationsSaaS PlatformsImplementation MethodologiesTechnical Account ManagementSolutions Consulting
Soft Skills
Analytical ThinkingStrategic ThinkingCustomer-Facing ExperienceClear CommunicationCross-Functional Coordination
Certifications & Qualifications
Project Management Certification
Industry Keywords
FintechEnterprise SoftwareComplianceEmerging Fraud VectorsBest Practices