KnowledgeBrief

Designer

• Provide personalised coaching, feedback and motivation to a cohort of adult learners
• Create individual learning plans connecting on-the-job and off-the-job learning
• Hold monthly one-to-one coaching sessions of at least 30 minutes
• Conduct tripartite progress reviews with learners and line managers every 6–8 weeks
• Develop and deliver subject-specific learning resources, group workshops and webinars
• Track progress, set SMART goals and prepare learners for end-point assessment
• Identify learners at risk of falling behind or disengaging and agree tailored interventions
• Support learners returning from breaks in learning and those facing delays to complete
• Maintain accurate learner records on the day of each interaction
• Monitor off-the-job learning requirements and deliver against quality and performance targets
• Refer learners for functional skills support where needed
• Contribute to standardisation meetings and collaborate with curriculum colleagues
• Work with learners, line managers and colleagues across curriculum and delivery to support engagement, progress and successful completion

Skills Coach – Service Designer Level 6 Apprenticeship

Coach

• Provide personalised coaching, feedback and motivation to a cohort of adult learners
• Create individual learning plans connecting on-the-job and off-the-job learning, with line-manager involvement
• Hold monthly one-to-one coaching sessions of at least 30 minutes
• Conduct tripartite progress reviews with learners and line managers every 6–8 weeks
• Develop and deliver subject-specific learning resources, group workshops and webinars
• Track progress, set SMART goals and prepare learners for end-point assessment
• Identify learners at risk of falling behind or disengaging and agree tailored interventions
• Support learners returning from breaks in learning and those facing completion delays
• Maintain accurate learner records on the day of each interaction
• Monitor off-the-job learning requirements and deliver against quality and performance targets
• Refer learners for functional skills support where needed
• Contribute to standardisation meetings and collaborate with curriculum colleagues
• Report to the Apprenticeships Manager within the Operations team

Skills Coach – Corporate Responsibility and Sustainability, Level 4 Apprenticeship

Sales

• Lead the Sales division, aligning apprenticeship sales, commercial training sales and outreach, Client Development and Marketing
• Build on established apprenticeship programmes while developing demand and pipelines for newer provision and commercial training
• Coach and develop Sales Managers and other direct reports
• Monitor pipeline health, conversion, revenue and forecasting, using insight to guide decisions and address performance barriers
• Integrate marketing and sales through targeting, propositions, campaigns and events
• Respond to employer demand, apprenticeship funding and wider market changes
• Champion consultative sales conversations focused on employer needs, learner suitability and funded versus fee-paying training
• Collaborate with operational colleagues to align growth with delivery capacity, effective handovers and high-quality learning experiences
• Support important client opportunities and long-term partnerships
• Strengthen systems and ways of working that support team success
• Report to the Chief Revenue Officer and work with the wider C-suite

Head of Sales – Marketing

Head of Department

• Provide strategic and operational leadership across apprenticeship and training provision
• Oversee delivery performance, curriculum, quality, compliance, and learner and employer outcomes
• Shape strategy, priorities, investment, and development in response to employer demand, sector change, and organisational goals
• Align workforce capability, delivery capacity, and resources with commitments and growth
• Use financial and performance insight to strengthen efficiency and sustainability while protecting quality and learner outcomes
• Guide development of relevant, rigorous, and engaging programmes
• Oversee funding requirements, audit and inspection readiness, safeguarding, and Prevent
• Develop management capability, structures, priorities, and accountability across operations, quality, curriculum, compliance, and client experience
• Use data and learner and employer feedback to identify risks and lead improvements in retention, achievement, timely completion, and programme impact
• Ensure a joined-up employer and learner journey from onboarding to completion
• Work with Client Partnerships and Sales to align employer expectations, programme commitments, and delivery capability
• Lead through growth, funding, and policy changes while protecting continuity, values, and reputation
• Report directly to the CEO and collaborate with Sales, People, and Digital

Skills Coach – Service Designer Level 6 Apprenticeship

Skills Coach – Corporate Responsibility and Sustainability, Level 4 Apprenticeship

Head of Sales – Marketing

Head of Apprenticeships – Training