Team Lead, HR Services
Kyndryl
Posted: 10/19/2026
HR Specialist, People Analytics – SAP HCM
Körber
Posted: 10/7/2026Senior Associate, HR Services
Kyndryl
Posted: 9/24/2026ServiceNow
HR Associate, German-speaking
Ford Motor Company
Posted: 9/15/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR Operations and Service Delivery, with a strong focus on process standardization, compliance, and team leadership. Proven ability to drive operational excellence and foster a positive, inclusive work culture while managing cross-functional projects.
Highest-signal resume keywords
HR Operations ManagementTeam LeadershipProcess ImprovementWorkday HCM FamiliarityChange Management
About the role
Key responsibilities & impact- Lead a team of HR Operations Specialists providing day-to-day support across HR processes
- Drive operational excellence through reliable service delivery, quality, standardisation, and continuous improvement
- Oversee workflows, resolve issues, support performance, and coach team members
- Create and maintain version-controlled SOPs and DTPs for audit-ready process documentation
- Own the team service catalogue, including scope, service levels, responsibilities, and hand-offs
- Design and maintain backup and coverage models for business continuity
- Harmonise HR processes across EMEA while maintaining compliance with local requirements
- Collaborate with Senior Managers, peer Team Leaders, local HRBPs, and functional partners
- Partner with HRIT, Workday teams, and HR Services groups to automate, simplify, and digitalise processes
- Support planning and implementation of system changes, team training, and documentation updates
- Collaborate with EMEA, AMER, and APAC HR Services teams to align global processes and share best practices
- Build partnerships with local HRBPs through communication, issue handling, and proactive process improvement
- Coach the team through change, provide feedback, support capability development, and cultivate an inclusive work environment
- Contribute to improvement projects, transformation activities, new processes, tools, and policies
- Support risk mitigation, data privacy adherence, and operational quality assurance
Requirements
What you’ll need- Proven experience in HR Operations or HR Services, with strong understanding of end-to-end HR processes and service delivery
- Experience leading teams and/or managing operational or cross-functional projects, ideally in an HR Shared Services or multi-country environment
- Ability to organise, guide, motivate, and support a team while fostering a positive, inclusive, and performance-oriented culture
- Strong interpersonal and communication skills
- High level of empathy, professionalism, and maturity
- Fluent English, with clear written and verbal communication
- Ability to deliver work with speed, accuracy, and accountability
- Creative, solution-oriented approach and ability to identify simplification opportunities
- Strong organisational skills, attention to detail, prioritisation ability, and confidence to drive decisions
- Comfort working in changing environments and readiness to contribute to transformation and process redesign
- Preferred: experience with change management initiatives
- Preferred: familiarity with Workday HCM, HR case management tools, or HR digitalisation/automation technologies
- Preferred: capability to work in a matrix organisation across regions and HR Service lines
Benefits
Comp & perks- Flexible, supportive environment
- Well-being prioritized
- Hybrid-friendly culture
- Be Well programs supporting financial, mental, physical, and social health
- Personalized development goals and continuous feedback
- Access to cutting-edge learning opportunities
- Certifications with Microsoft, Google, and Amazon
- Coaching and hands-on experiences
- Career-path tools and professional development support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
End-to-End HR ProcessesOperational ExcellenceService DeliveryAudit-Ready DocumentationData Privacy AdherencePerformance ManagementProcess RedesignQuality AssuranceWorkflow OversightSOP Creation
Soft Skills
Interpersonal SkillsCommunication SkillsEmpathyOrganizational SkillsMotivational Skills
Tools & Technologies
Workday HCMHR Case Management ToolsHR Digitalization Technologies
Industry Keywords
HR Shared ServicesEMEA ComplianceMulti-Country EnvironmentTransformation ActivitiesService Catalogue Management