Demonstrates strong customer-centricity and problem-solving skills while guiding insureds and claimants through the auto claims process. Proficient in managing multiple tasks and utilizing various systems in both office and virtual environments.

Highest-signal resume keywords

Customer Service ExperienceClaims Processing KnowledgeStrong Typing SkillsExcellent Oral CommunicationDecision-Making Skills

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Speak with and engage customers who have been in an auto accident
Manage multiple moving pieces throughout the claims process
Pick up and process claims while assuring customers they are supported
Represent the Liberty Mutual brand and deliver on its customer promise
Apply customer-centricity and problem-solving skills
Work effectively in office and home environments while adapting to schedules and customer needs
Utilize multiple systems during training and claims processing

Requirements

What you’ll need

Must reside within 50 miles of the Indianapolis, Indiana office
Only open to US-based employees
Engaging, outgoing personality and passion for helping customers
Ability to think critically, use resources, and seek answers in a virtual environment
Excellent oral, written, decision-making, and organizational skills
Strong typing and multitasking capabilities in a structured paperless work environment
Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
General understanding of overall claim operations and key stakeholders
College degree preferred, and/or 1–3 years of related customer service experience or applicable insurance knowledge

Benefits

Comp & perks

Paid training and licensing included
Flexible Time Off with 15 days annual accrual
Hybrid workplace flexibility
Professional development opportunities
Employee Resource Groups
Comprehensive benefits supporting life and well-being

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingCustomer ServiceMultitaskingCritical ThinkingOrganizational Skills

Soft Skills

Engaging PersonalityOutgoing AttitudePassion for Helping Customers

Tools & Technologies

Virtual Training SystemsClaims Management Systems

Industry Keywords

Auto ClaimsInsurance KnowledgeClaim OperationsCustomer Promise