Support Technician jobs in United States

Explore 5 matching jobs.

Logix Federal Credit Union

IT Field Support Technician II

Logix Federal Credit Union

Posted: 10/19/2026
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Posted: 10/5/2026
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Posted: 10/2/2026
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Logix Federal Credit Union

IT Field Support Technician II

Logix Federal Credit Union
Posted 10/19/2026full-timeValencia • California • United StatesJuniorMid-Level💰 $34 - $51 per hourWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing tier I technical support for Windows OS and MS Office environments, with strong troubleshooting skills for hardware and software issues. Capable of effective communication and collaboration with internal customers and IT personnel to enhance service delivery.

Highest-signal resume keywords
Windows OS SupportMS Office 2016 ProficiencyActive Directory AdministrationServiceNow Ticket ManagementCustomer Service Excellence

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Provide tier I and escalated technical support to Logix users through phone, email, instant messaging, and in-person channels
  • Provide customer service and communicate with internal customers, IT personnel, and management
  • Install, update, maintain, troubleshoot, and repair desktop and laptop computers and peripheral equipment
  • Administer and troubleshoot Windows OS, MS Office 2016, O365 Suite, and other supported applications
  • Document solutions, procedures, and relevant information in the knowledge base system
  • Collaborate with the team to improve technical knowledge and effectiveness
  • Inform management and IT team members of system issues affecting multiple users across the credit union
  • Update user accounts in Active Directory, Exchange, Symitar, and other systems
  • Document user issues and requests in Service Desk tickets
  • Research and recommend software products or operational processes to improve technical support and end-user productivity
  • Prepare and submit vendor warranty claims, parts, and documentation for warranty repairs
  • Provide technical implementation support for project initiatives

Requirements

What you’ll need
  • 2-4 years supporting a Windows OS and MS Office environment
  • Working knowledge of networking and Active Directory
  • Strong knowledge of troubleshooting hardware and software issues
  • Excellent written and oral communication skills
  • Excellent customer service skills and ability to work with all levels of employees
  • Aptitude and willingness to learn and support new systems and applications
  • Ability to organize tasks and resources and prioritize Service Desk incidents and requests
  • Ability to work with minimal supervision
  • Strong desire to learn and ability to follow policies and procedures
  • Ability to travel to branch offices for onsite support and troubleshooting
  • Ability to work varying schedules, including Saturdays and occasional overtime
  • Bachelor's degree from a four-year college or university and/or applicable industry certifications preferred
  • Knowledge of ITIL V4 framework preferred
  • Experience working with Dell client computers preferred
  • Experience with ServiceNow ticket management system preferred

Benefits

Comp & perks
  • Hybrid schedule offering in-person collaboration and remote flexibility
  • Work-life harmony
  • Company investment in employee success and career growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Troubleshooting Hardware IssuesTroubleshooting Software IssuesDocumenting SolutionsInstalling and Maintaining ComputersUpdating User Accounts
Soft Skills
Excellent Written CommunicationExcellent Oral CommunicationOrganizational SkillsAbility to Work IndependentlyWillingness to Learn
Tools & Technologies
O365 SuiteService Desk SystemsDell Client ComputersKnowledge Base SystemITIL V4 Framework
Certifications & Qualifications
Bachelor's DegreeApplicable Industry Certifications
Industry Keywords
Technical SupportCustomer ServiceNetworking KnowledgeEscalated SupportVendor Warranty Claims