McMichael Taylor Gray, LLC

Team Lead

• Assist the Title Manager and Director of Title Operations with coordinating Title Review and Title Curative processes across all states in which the Firm practices
• Confer with clients, attorneys, reporting staff, and other Firm departments during the foreclosure process
• Ensure reporting team members' actions are properly documented and recorded while adhering to state foreclosure timelines
• Oversee title processes during foreclosure actions from referral through foreclosure sale
• Ensure adherence to client, state, and federal requirements
• Enter and track legal documents throughout the review process
• Complete client system steps and email updates, including daily monitoring of assigned and team workloads
• Communicate with attorneys and processors to update files in title review and/or title curative processes
• Handle special projects and client-required reporting
• Ensure case management files document actions taken, correspondence, and explanations of delays
• Monitor and quality-control documents merged by the Title Department for accuracy and compliance with quality assurance standards
• Distribute and monitor daily workloads to maintain the Firm SLA
• Identify file delays and facilitate progress to preserve client timelines and minimize financial losses

Foreclosure Title – Team Lead

Manager

• Manage daily priorities for the firm's footprint states
• Support and manage foreclosure title processes, including foreclosure timeline awareness, policy adherence, and compliance with state, federal, and client guidelines
• Assist with establishing and implementing department policies, procedures, and reporting
• Monitor workflow to ensure productivity and customer service standards are met
• Support the title team in meeting department standards and client objectives
• Lead department staff and team leads to ensure compliance with firm policies and procedures
• Provide backup support for title review, curative, and ancillary title functions
• Redevelop and implement training guides and programs
• Monitor client guidelines and requirements to avoid compensatory fees or penalties
• Analyze reports, trends, inefficiencies, daily performance logs, and CaseAware sequences
• Provide exception reporting and participate in monthly departmental meetings
• Create, modify, deploy, and apply Work Instructions; coach team members as needed
• Review and rebut client scorecards
• Meet contractual timelines through monthly audits of client referrals
• Onboard and oversee new team member training
• Handle escalated matters and identify preventative improvements
• Administer and monitor Performance Improvement Plans
• Review and approve staff payroll and PTO requests
• Complete annual assessments for direct reports
• Participate in testing title department document templates for accurate data capture

Title Manager

General

• Serve as the firm’s onsite liaison and primary point of contact for assigned foreclosure matters
• Build and maintain professional relationships with mortgage servicing personnel, firm attorneys, and staff
• Monitor foreclosure files from referral through key milestones
• Coordinate communication regarding file status, documentation, outstanding requirements, and escalated issues
• Review file information, documentation, and servicing system data for accuracy and completeness
• Manage assigned tasks, events, holds, exceptions, and workflow requirements within deadlines
• Update client and servicing systems accurately and timely
• Identify delays, quality concerns, and compliance issues and coordinate resolution
• Monitor attorney and vendor activity and escalate issues when appropriate
• Assist with reporting, portfolio reviews, audits, and special projects
• Collaborate with internal and external business partners to improve workflow, minimize delays, and mitigate risk
• Maintain working knowledge of investor, insurer, regulatory, client, and state-specific foreclosure requirements
• Provide responsive, professional communication consistent with the firm’s 24-hour response expectation

Client Liaison

• Serve as the firm’s onsite liaison and primary point of contact for assigned foreclosure matters
• Build and maintain professional relationships with mortgage servicing personnel, firm attorneys, and staff
• Monitor foreclosure files from referral through key milestones
• Coordinate communication regarding file status, documentation, outstanding requirements, and escalated issues
• Review file information, documentation, and servicing system data for accuracy and completeness
• Manage tasks, events, holds, exceptions, and workflow requirements within deadlines
• Ensure client and servicing systems are updated accurately and timely
• Identify delays, quality concerns, and compliance issues and work with teams to resolve them
• Monitor attorney and vendor activity and escalate issues when appropriate
• Assist with reporting, portfolio reviews, audits, and special projects
• Collaborate with internal and external business partners to improve workflow, minimize delays, and mitigate risk
• Maintain working knowledge of investor, insurer, regulatory, client, and state-specific foreclosure requirements
• Provide responsive, professional communication consistent with the firm’s 24-hour response expectation