Support Technician jobs in United States

Explore 5 matching jobs.

Medlogix

Application & End User Support Technician

Medlogix

Posted: 10/21/2026
Azure
Valmont Industries, Inc.

Manufacturing Support Services Technician

Valmont Industries, Inc.

Posted: 10/5/2026
UPS

Technician II, Technology Support

UPS

Posted: 10/2/2026
Air Products

Global Support and Services Technician

Air Products

Posted: 9/24/2026
ISOutsource

Support Desk Technician

ISOutsource

Posted: 9/16/2026
AWSAzureCloudFirewallsLinuxSQL
EDF Renewables North America

Support Services Technician

EDF Renewables North America

Posted: 9/15/2026
Medlogix

Application & End User Support Technician

Medlogix
Posted 10/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $0 - $65,000 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier 1-2 support for Microsoft 365 services and Windows devices, with a strong focus on troubleshooting, user communication, and documentation. Capable of managing service desk requests and collaborating with various teams to enhance support processes and user experience.

Highest-signal resume keywords
Microsoft 365 SupportTroubleshooting SkillsCustomer-Focused ApproachActive Directory ManagementCompTIA A+ Certification

Tech Stack

Tools & technologies
Azure

About the role

Key responsibilities & impact
  • Provide Tier 1-2 support for business applications, laptops, desktops, mobile devices, printers, peripherals, and remote-access tools
  • Troubleshoot Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and access-related issues
  • Assist with passwords, multifactor authentication, account access, and group membership in Active Directory and Microsoft Entra ID
  • Own service desk requests from initial contact through resolution or effective escalation, while keeping users informed
  • Support onboarding by preparing devices, coordinating access, installing approved software, and helping new employees get started
  • Work with infrastructure, security, application, and vendor teams to resolve incidents and recurring problems
  • Create support notes, user instructions, and knowledge articles
  • Help employees adopt Microsoft 365 Copilot and other approved business tools
  • Identify suspicious activity or potential security concerns and escalate them promptly
  • Suggest improvements to support processes, systems, documentation, and training

Requirements

What you’ll need
  • Associate's or bachelor's degree in information technology or equivalent practical experience
  • CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or similar certifications are preferred
  • Two to three years of experience in help desk, desktop support, application support, or end-user support
  • Practical experience supporting Microsoft 365, Windows devices, user accounts, and common business applications
  • Strong troubleshooting skills and judgment about escalation
  • Clear, professional communication with technical and non-technical users
  • Customer-focused approach, strong follow-through, and accurate documentation habits
  • Ability to take ownership and keep users informed until resolution
  • Ability to remain calm and methodical when priorities shift or multiple requests arrive
  • Ability to explain technical topics practically and accessibly
  • Commitment to security, confidentiality, teamwork, and continuous improvement
  • Interest in learning new applications and helping others use technology effectively

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Microsoft 365 ServicesWindows Device SupportApplication SupportUser Account ManagementTroubleshootingDocumentationService Desk ManagementRemote-Access ToolsSecurity AwarenessIncident Resolution
Soft Skills
Clear CommunicationCustomer ServiceTeamworkAdaptabilityProblem-Solving
Tools & Technologies
Microsoft TeamsOutlookOneDriveSharePointMicrosoft Entra IDMicrosoft 365 CopilotPrintersPeripheralsRemote-Access ToolsKnowledge Management Systems
Certifications & Qualifications
CompTIA A+Network+Microsoft 365 FundamentalsAzure Fundamentals
Industry Keywords
Help Desk SupportDesktop SupportEnd-User SupportOnboardingContinuous ImprovementSecurity ComplianceTechnical DocumentationUser TrainingIncident ManagementService Desk