Mercy

Counselor

• Provide behavioral health support, education, and guidance to patients, families, and community members
• Assess callers' presenting concerns and identify appropriate treatment options and resources
• Educate individuals and families about recommended services, treatment programs, and next steps
• Follow up with high-risk callers and families
• Coordinate assessments and admissions by communicating clinical and financial information to care teams, providers, and admitting physicians
• Connect callers with internal programs and community-based resources
• Facilitate transfers and smooth care transitions when a higher level of care is needed
• Maintain relationships with community agencies and referral partners
• Document patient information, presenting concerns, referral recommendations, insurance information, and referral sources
• Maintain departmental databases and systems
• Provide clear handoff information to on-call staff and team members
• Maintain confidentiality and compliance with privacy regulations and organizational policies
• Maintain current referral resource information
• Manage calls efficiently while providing thorough support and guidance
• Adhere to safety, infection prevention, patient rights, and regulatory requirements
• Participate in departmental initiatives and perform additional duties as assigned

Information Referral Counselor – Full Time

Software Engineer

• Design, develop, modify, debug, and evaluate programs for functional or operational areas
• Analyze complex business problems and identify automated system solutions
• Provide technical expertise in identifying, evaluating, and developing cost-effective systems and procedures that meet user requirements
• Analyze existing programs or formulate logic for new systems
• Devise logic procedures, prepare flowcharts, perform coding, and test/debug programs
• Develop conversion and system implementation plans
• Prepare and obtain approval of system and programming documentation
• Recommend changes in development, maintenance, and system standards
• Configure system settings and options
• Plan and execute unit, integration, and acceptance testing
• Create system specifications to meet business requirements
• Train users in system conversion and implementation when needed
• Perform production deployments, maintenance-window testing, and Epic upgrades

Lead Applications Developer

Patient Access Representative

• Represent Mercy as the first point of contact for patients
• Facilitate all components of patients' entrance into Mercy facilities
• Schedule patient services
• Register patients
• Verify benefits
• Complete pre-certification and financial clearance
• Collect pre-visit payments
• Obtain and populate accurate patient data in patient records
• Maintain knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies
• Deliver customer service and compassionate care consistent with Mercy's mission, values, and service standards