Mercy

Consultant

• Serve as a senior subject matter expert for the strategic design, analysis, implementation, communication, and ongoing administration of Mercy's health and welfare programs
• Lead complex benefit initiatives, vendor management activities, compliance reviews, financial analyses, and organizational projects
• Partner with the Director of Benefits, HR leaders, Finance, Legal, Payroll, and external vendors to evaluate program effectiveness and identify improvement opportunities
• Develop recommendations that enhance the caregiver experience while balancing organizational cost and compliance requirements
• Provide project leadership, consultation, and mentoring to Benefits Consultants and Benefits Analysts
• Serve as a key resource for complex benefit-related issues, regulatory changes, and strategic initiatives

Senior Benefit Consultant

Nurse

• Work directly with Mercy Primary Care Providers to provide safe, timely, effective, efficient, equitable, patient-centered care
• Partner with patients, providers, and other clinical care team members to drive quality outcomes for an attributed panel
• Perform duties under the direction of the primary care operations team
• Follow Mercy's mission, values, and Service Standards
• Complete full-time, in-person clinic training for at least 90 days
• Transition to a hybrid schedule of 2-3 onsite days per week after training

Primary Care Nurse, RN/LPN

Manager

• Conduct activities required to prepare, submit, and manage grant proposals to foundation, corporate, and government sources
• Research, compile, write, and edit grant applications
• Develop relationships with funders and internal stakeholders to further grant efforts across the Mercy ministry
• Work closely with internal project managers to monitor funding expenditures and outcome reporting
• Act as liaison between program staff and funding agencies
• Perform duties consistently with Mercy's mission, values, and Service Standards

Foundation Grant Development Manager

System Administrator

• Architect, design, and implement enterprise storage solutions
• Configure and maintain the storage environment
• Monitor storage performance and conduct regular tuning
• Manage data protection, backup, and recovery processes using NetApp SnapCenter, SVM-DR, SnapMirror, SnapLock, and Commvault
• Ensure storage security and compliance with Mercy standards
• Provide 24/7 support for storage-related issues, troubleshoot problems, and implement solutions
• Integrate storage solutions with applications and databases
• Perform upgrades and patching of NetApp systems
• Maintain detailed storage configuration, process, and procedure documentation
• Use automation tools and scripting, including Ansible, Terraform, and/or PowerShell
• Partner with infrastructure, application, database, security, and cloud teams
• Serve as a technical leader for storage technologies across on-premises and cloud environments

Lead System Administrator

Scheduler

• Schedule appointments
• Route telephone calls
• Receive patients
• Perform various other administrative functions

Radiology/Imaging Scheduler

Patient Access Representative

• Serve as the first point of contact for patients and represent Mercy with high customer-service and compassion standards
• Facilitate all components of patients’ entrance into Mercy facilities
• Schedule patient services
• Register patients
• Verify benefits
• Complete pre-certification and financial clearance, including pre-visit collection
• Obtain and populate accurate patient data in patient records
• Maintain knowledge and competence regarding insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies
• Collaborate with patients, physicians, clinical and non-clinical hospital staff, and insurance companies

Client Services Representative

• Answer 90% of incoming calls from providers, members, facilities, and primary care offices regarding eligibility, benefits, claims, and authorization of services
• Serve as a frontline contact for Managed Behavioral Health and Employee Assistance Program (EAP) members and providers
• Explain organizational policies, procedures, and programs
• Solve problems and represent the organization positively to callers
• Complete initial intake documentation in the appropriate electronic health records
• Provide consistently outstanding service to internal and external customers

Account Manager

• Coordinate patient accounts across multiple facets, including insurance/benefit verification, denials management, and collections
• Identify assistance programs, such as drug copay cards, for which patients may qualify
• Assist patients in enrolling in assistance programs
• Monitor services rendered
• Bill assistance programs for applicable funds
• Monitor insurance company regulations for changes in pre-certification, documentation, or claims submission requirements
• Communicate with physicians, staff, patients, and insurance companies
• Serve as a resource for other staff and patients
• Perform duties consistent with Mercy’s mission, values, and Service Standards

Specialty Infusion Account Coordinator

Agent

• Schedule patient appointments
• Take patient messages
• Provide general information regarding visit instructions and expectations
• Maintain a calm, pleasant, professional attitude
• Deliver excellent customer service using exceptional telephone etiquette

Patient Service Agent

Navigator

• Facilitate patient/guest experiences by providing personal, professional, and compassionate service
• Schedule appointments
• Answer patient questions
• Organize medical information
• Coordinate services with care teams
• Support patients and help ensure a smooth and positive care experience
• Perform duties consistent with Mercy's mission, values, and Service Standards

Medical Navigator

Insurance

• Collect and resolve outstanding insurance receivables, including unpaid, denied, and underpaid claims
• Communicate effectively while accurately and efficiently handling high claim volume
• Perform duties consistently with Mercy’s mission, values, and Service Standards
• Support insurance services operations for Mercy Springfield

Insurance Services Representative

Analyst

• Serve as an analyst for Mercy Receivables system development, re-engineering, or system enhancement projects
• Negotiate ad hoc agreements with third party payers
• Maintain databases, spreadsheets, computer and paper files related to interfaced software packages
• Perform routine reporting and proactive analytical support relating to the systems
• Ensure systems are designed to obtain optimum reimbursement for Accounts Receivable, including building and maintaining system tables
• Work with Patient Accounting, Information Services, Medical Records, Admitting, Nursing, Fiscal Services, Unity Health Network, third party payors, vendors, and other external customers to resolve problems professionally
• Develop user training manuals
• Perform duties consistently with Mercy's mission, values, and Service Standards

Patient Benefits Analyst

Business Analyst

• Formulate and define business scope and objectives through research and fact-finding
• Analyze business and industry requirements
• Perform functional analysis, requirements definition, application module configuration, and testing
• Conduct prototypes and develop functional specifications
• Perform data mapping and function mapping
• Set configuration tables and transaction/control tables
• Analyze business requirements and develop solutions for business functions
• Identify and resolve gaps in business processes
• Configure security and authorization settings
• Develop user documentation
• Design data interfaces
• Perform data migration and reconciliation
• Assist with installation and tuning of modifications
• Archive data
• Develop necessary workarounds using light programming skills
• Collaborate with business partners, vendors, professional peers, and team members to deliver business solutions

Associate Principal – Business Solutions Analyst

Payroll

• Provide strategic, operational, and compliance leadership for all payroll functions across the ministry
• Ensure accurate, timely, and compliant payroll processing for caregivers
• Drive payroll process improvement, system optimization, regulatory compliance, and exceptional customer service
• Partner with Human Resources, Finance, Compensation, Benefits, Information Technology, and operational leaders
• Deliver an efficient payroll operation supporting organizational goals and a positive caregiver experience
• Lead payroll teams and large-scale process improvement and technology initiatives
• Manage payroll audits, controls, reconciliations, and regulatory reporting
• Influence senior leaders and manage cross-functional partnerships

Senior Benefit Consultant

Primary Care Nurse, RN/LPN

Foundation Grant Development Manager

Lead System Administrator

Radiology/Imaging Scheduler

Patient Access Representative

Client Services Representative

Specialty Infusion Account Coordinator

Patient Service Agent

Patient Service Agent

Medical Navigator

Insurance Services Representative

Patient Benefits Analyst

Associate Principal – Business Solutions Analyst

Director – Payroll