Ministry Brands

Full-stack Engineer

• Provide technical leadership for the Digital Engagement portfolio
• Implement scalable architectures and guide engineering teams delivering customer engagement, personalization, communications, and data-driven experiences
• Drive engineering excellence across multiple teams and influence product strategy through technology
• Ensure software solutions are scalable, secure, resilient, and maintainable
• Partner with Product Management, Engineering Leadership, Security, Architecture, and DevOps
• Mentor engineers and establish engineering best practices
• Define architectural decisions improving performance, reliability, maintainability, scalability, and security
• Lead development of scalable, secure, cloud-native services across multiple products, stacks, and cloud providers
• Evaluate emerging technologies and recommend adoption strategies
• Serve as the highest-level technical escalation point for complex engineering challenges
• Drive technical roadmaps aligned with business objectives
• Design, develop, and maintain enterprise-grade applications primarily in PHP/Laravel and additionally C#/.NET
• Lead application refactoring, cloud migration, monolith decomposition, framework upgrades, and technical debt reduction
• Develop highly available cloud applications using AWS services and equivalent Azure and Google Cloud services
• Optimize database performance through schema design, indexing, query optimization, caching, and database architecture
• Develop highly testable, maintainable, and reusable software components
• Lead adoption of AI agents across the engineering lifecycle
• Champion clean architecture, Domain-Driven Design, spec-driven development, and secure coding standards
• Establish development standards, coding guidelines, testing strategies, and deployment processes
• Lead architecture, code, design, and technical planning reviews
• Improve automated testing, observability, monitoring, and application performance
• Own deployment practices using continuous small changes and feature flags
• Partner with Product Management and Engineering Managers on technical solutions and investments
• Influence technical decisions across multiple engineering teams
• Communicate technical concepts to technical and non-technical stakeholders
• Mentor engineers through coaching, code reviews, pair programming, and architecture guidance
• Foster engineering excellence, innovation, ownership, and continuous learning
• Help establish career development paths and technical competency standards
• Lead technical knowledge sharing through presentations, documentation, and architecture discussions
• Lead incident response and root cause analysis for critical production issues
• Improve observability, monitoring, alerting, and operational readiness
• Promote automation across development, deployment, testing, and infrastructure

Principal Software Engineer

Sales Development Rep

• Generate and qualify leads, reach out to prospective clients, and set meetings for Account Executives
• Develop pipeline through outbound research and activities including email, phone, and/or social media
• Set product demonstration meetings from inbound and self-sourced leads
• Make a minimum of 40 calls per day and send at least 10 personalized emails
• Spend weekly administrative time learning the product
• Learn multiple business verticals
• Request feedback in one-on-ones to improve performance
• Collaborate with marketing and sales teams on targeted demand generation campaigns
• Learn and demonstrate a fundamental understanding of solutions and articulate advantages over competitors
• Meet monthly quotas for activity, demonstrations, and qualified opportunity dollars
• Use phone dialer tools for 2 hours per day
• Contribute to forecasting, reporting, customer database maintenance, communications, and other sales-cycle functions
• Respond to inbound leads and log activities in the CRM
• Work with Account Executives to ensure SAOs result in Closed Won
• Follow the GTM strategy for new and existing business

Sales Development Representative

Manager

• Build and manage the overall customer advocacy strategy
• Develop scalable advocate journeys and participation pathways
• Own the end-to-end customer reference program, including recruitment, qualification, matching, fulfillment, tracking, and recognition
• Own customer review programs across relevant third-party review platforms
• Build and optimize customer referral programs and track advocacy-sourced leads, pipeline, and revenue
• Identify customers with compelling outcomes and partner with Product Marketing and Communications to produce case studies, testimonials, videos, and other customer-led content
• Maintain a centralized, searchable library of customer advocates, stories, proof points, and approved assets
• Own the customer advocacy technology stack and maintain advocate profiles, permissions, and engagement data
• Build workflows and integrations connecting advocacy data with CRM and marketing automation systems
• Support customer peer groups, advisory councils, and executive engagement programs
• Recruit and manage customers for Customer Advisory Boards and speaking opportunities
• Establish KPIs and report on advocacy program performance
• Measure advocacy influence on acquisition, retention, expansion, and sales velocity, using data to prioritize investments
• Partner with Customer Marketing, Customer Success, Sales, Product Marketing, and Events throughout the customer lifecycle

Customer Advocacy Manager

Ecommerce

• Own the eCommerce growth strategy and roadmap for prospect conversion and customer upsell/cross-sell
• Define and prioritize personalization roadmaps using behavioral, demographic, firmographic, and transactional data
• Build, manage, and optimize personalization campaigns and upsell/cross-sell workflows across the site and checkout
• Own conversion rate optimization across the homepage, product/pricing pages, cart, checkout, and post-purchase funnel
• Reduce cart abandonment and friction at the point of purchase
• Design and run A/B and multivariate tests, document results, and scale improvements
• Partner with Demand Generation and paid media to optimize landing pages, offers, and post-click experiences
• Partner with Customer Marketing to identify upsell and cross-sell opportunities and build related messaging and experiences
• Monitor and report on conversion rate, cart abandonment rate, average order value, revenue per visitor, attach/upsell rate, and personalization lift
• Ensure data quality and tagging/tracking with Analytics and Engineering
• Maintain a prioritized personalization and CRO backlog and present roadmap and performance updates to leadership
• Document scalable personalization and cart-conversion playbooks
• Monitor eCommerce, personalization, and CRO trends and recommend tools, tactics, and capabilities
• Leverage AI-driven tools to improve testing velocity, targeting, and content generation

Principal Software Engineer

Sales Development Representative

Customer Advocacy Manager

eCommerce Growth Manager