MOTZ

Operations

• Coordinate the execution of road transportation operations under your responsibility, ensuring compliance with MOTZ processes, applicable legislation, safety requirements, and service levels agreed with clients
• Implement and monitor operational processes to ensure efficiency and effectiveness across all regions
• Lead, train, and develop operations teams across different locations, fostering a culture of high performance and collaboration
• Conduct performance evaluations and define goals and strategies for the teams’ ongoing development
• Identify process improvement opportunities and implement initiatives to increase operational efficiency and reduce costs
• Analyze nationwide operations data and prepare performance reports, identifying trends and improvement opportunities
• Use digital tools and management systems to monitor operational status and make informed decisions
• Maintain effective communication with clients and partners nationwide to ensure satisfaction and promptly resolve issues or concerns

Transportation Operations Coordinator

Analyst

• Analyze and monitor the business’s operational and financial performance
• Ensure the quality, consistency, and traceability of performance indicators
• Analyze historical results, trends, variances, risks, and opportunities
• Investigate performance deviations by cross-referencing data sources and seeking supporting evidence
• Monitor SLAs and results by contract, client, branch, partner, and operation
• Prepare periodic reports containing indicators, analyses, conclusions, and recommendations
• Prepare and present performance review meetings with the Operations team
• Translate operational and financial data into insights to support decision-making
• Recommend actions to recover or improve results
• Track action plans, deadlines, results, and necessary adjustments
• Identify recurring patterns and incidents to support Continuous Improvement
• Perform specific analyses on demand
• Contribute to the enhancement of indicators, reports, and analytical routines

Control Tower Analyst – Performance

Collections

• Process postings and amortizations of received payments, ensuring accurate bank reconciliation and financial integrity
• Support the preparation and delivery of Billing Kits to clients, monitoring deadlines and process efficiency
• Follow up on outstanding client items, identifying delinquency situations and proposing solutions under supervision
• Support monitoring the accounts receivable aging, ensuring compliance with credit policies
• Assist in preparing collections reports and performance indicators
• Collaborate with the Sales and Operations teams to resolve outstanding items and align processes
• Follow the collections schedule and internal policies, ensuring compliance and action traceability
• Support accounts receivable and procurement processes as needed, ensuring deadlines, compliance, and operational efficiency

Junior Collections Analyst

• Measure the alignment of unit KPIs with targets by analyzing volume, freight pricing, and truck acquisition data
• Manage operational indicators including volume, market share, percentage margin, absolute margin, ROL per ton, and absolute ROL
• Create and automate short-term internal controls
• Analyze transported volumes and freight costs, identifying optimization opportunities to reduce costs and increase logistics efficiency
• Support the development and improvement of short-term operational processes
• Collaborate with relevant teams to implement practices that improve performance and operational results
• Prepare detailed reports and present insights into operational performance
• Conduct operational analyses to support decision-making by unit teams

Performance Analyst

Representative

• Support internal users and drivers throughout the document issuance process
• Perform post-load activities
• Take responsibility for post-load activities
• Meet established service timelines and quality standards
• Carry out 5S activities within the department

CCO N1 Service Representative

• Map processes and propose improvements by simplifying activities and eliminating bottlenecks
• Structure and implement new processes, ensuring greater standardization and efficiency
• Develop metrics and management models to monitor the productivity and efficiency of business areas
• Track and report the performance of operational results and business units through management reports
• Analyze fluctuations in KPIs (net operating revenue, market share, volume, and margin %) and provide management explanations for variances
• Build and monitor the Rolling Forecast and support the development of targets and monitoring models
• Create dashboards, reports, and management materials using BI tools
• Participate in budgeting and strategic planning, conducting feasibility analyses such as fleet leasing versus purchasing

Transportation Operations Coordinator

Control Tower Analyst – Performance

Junior Collections Analyst

Performance Analyst

CCO N1 Service Representative

Data and Operational Performance Analyst