Moxie

Ecommerce

• Manage the process enabling nurse entrepreneurs to place supply orders easily
• Manage supplies operations and fulfillment
• Register new accounts eligible to use the supplies platform
• Monitor the platform for incoming orders and payments
• Place received orders with the appropriate supplier
• Perform daily reconciliations between platform orders and supplier orders
• Provide occasional email customer service to identify and resolve lost or incorrectly placed orders
• Escalate serious issues to the manager
• Identify and recommend process improvements
• Perform ad hoc responsibilities requested by the manager or product and engineering team, including manual testing of new product features and data entry

Operations Assistant – E-Commerce/Product

Manager

• Act as the nerve center of Marketing Services’ ClickUp queue
• Triage the daily task queue and catch blocked tasks before missed deadlines
• Build ClickUp dashboards showing task status, blockers, and overdue work
• Own daily traffic management and resolve blocked or stuck tasks within an agreed SLA
• Chase missing information from onboarding managers, Marketing Services team members, and PSMs
• Mature dashboards and traffic processes into the team’s source of truth for task status
• Surface systemic bottlenecks to the appropriate owner using data
• Improve task turnaround time and reduce aged tasks and ad hoc Slack status checks

Traffic Manager

Marketing

• Own the performance and impact of a large, complex book of custom paid media campaigns for aesthetic practices
• Lead campaign strategy, setup, optimization, and communication with practices and cross-functional teams
• Manage approximately 50 campaigns initially, scaling the book over time
• Build command of reporting and tracking systems
• Pull data independently and diagnose account health and tracking issues
• Manage campaign risk proactively before it affects results
• Use AI to increase the quality and volume of media-buying work
• Apply pattern recognition, hypothesis-driven testing, and educated bets to drive campaign results
• Contribute new setup approaches, AI-assisted processes, best practices, and workflows
• Influence clients and cross-functional teams toward better campaign performance
• Own outcomes whether following established playbooks or exercising independent judgment

Media Buyer Specialist

Performance Marketing

• Own creative outcomes for paid social campaigns, including concepts, iterations, and final static and video deliverables
• Drive and monitor campaign performance using CTR, hook rate, thumb-stop/hold rate, and cost per result
• Create ads that highlight clients’ practices, results, and branding
• Identify trends and micro-trends and translate them into on-brand static and video creatives
• Write creative copy and direction and personally execute design work
• Manage creative performance in ad platforms and use results to improve future work
• Contribute to AI-driven creative workflows and frameworks for concepting, production, and testing
• Scale creative processes and workflows into standard team practices
• Act as a subject-matter expert whose creative-performance insights guide the broader team
• Resolve complex production issues across specifications, compression, accessibility, and delivery
• Collaborate with the broader creative team to improve creative capability, ROI, and growth

Operations Assistant – E-Commerce/Product

Traffic Manager

Media Buyer Specialist

Paid Media Creative Specialist