Munters

Field Engineer

• Start up, commission, troubleshoot, repair, and service Munters Data Center equipment
• Travel to customer sites throughout the U.S., with up to 90% travel by plane and vehicle
• Troubleshoot mechanical, electrical, refrigeration, and controls issues
• Perform warranty and billable service work
• Provide customer training and technical support
• Document service activities and provide detailed field reports
• Work closely with customers, Sales Project Managers, Service Managers, and Technical Support
• Participate in on-call rotations and occasional weekend/holiday work as needed

Field Service Technician, HVAC - Data Center

Manager

• Review, redline, negotiate, and manage customer contracts, master agreements, purchase orders, subcontracts, SOWs, amendments, and related commercial documents
• Evaluate provisions including liability, indemnification, warranties, liquidated damages, termination, intellectual property, payment, insurance, and delivery obligations
• Identify contractual and commercial risks and develop practical alternatives and fallback positions
• Partner with Legal Counsel on significant legal issues, unusual risk exposure, disputes, and contract deviations
• Review purchase orders against governing agreements and identify conflicting or additional terms
• Support responses to warranty claims, delay notices, liquidated damages claims, and other commercial disputes
• Partner with Sales, Operations, Project Management, Finance, and leadership throughout negotiations
• Maintain contract records, negotiation history, approvals, and documentation of material deviations
• Develop and maintain contract playbooks, clause libraries, approval matrices, and negotiation guidelines
• Identify recurring contract risks and recommend improvements to commercial practices
• Support customer negotiations, business meetings, and project needs through required travel

Contracts Manager

Project Manager

• Lead, supervise, and deliver projects within operations, manufacturing, and production functions in cooperation with the project owner
• Serve as the primary contact during design, manufacture, and field service phases of assigned projects
• Review specifications, drawings, and customer interfaces to understand design requirements
• Create, execute, and revise project work plans
• Define project scope, cost estimates, goals, and deliverables with sales, engineering, production, quality, and service teams
• Track performance, identify issues and roadblocks, and implement corrective actions
• Manage project contracts and contractual risks
• Run project kick-off meetings and communicate milestones to internal stakeholders
• Communicate relevant project information to management
• Develop turnover documentation with technical teams for engineering, production, and service
• Manage change orders, service revenue scheduling and forecasting, project risks, mitigation plans, and contingency strategies
• Develop progress reports, proposals, and project-support documentation
• Provide guidance to PM1
• Manage day-to-day project and client interactions and respond to project support requests
• Resolve or escalate issues in a timely manner
• Follow up with clients regarding unpaid invoices when necessary
• Ensure legal documents and project records are completed, current, signed, and stored appropriately
• Track lessons learned and share them with management
• Coordinate production and shipping schedules between internal and external customers
• Travel as needed in support of projects (30%, often batched)

• Lead and mentor HVAC field service technicians installing, servicing, and maintaining HVAC systems serving data center environments
• Develop and implement service protocols and best practices for data center HVAC operations
• Ensure compliance with industry standards and governmental regulations
• Collaborate with data center project managers and stakeholders on preventive maintenance, system failures, and customized solutions
• Maintain adherence to safety guidelines and foster a safety-focused culture
• Monitor and optimize inventory procedures to keep service vehicles stocked with necessary parts and equipment
• Liaise with sales and marketing teams on data center HVAC service strategies
• Convey customer experience through the C2 customer complaint system
• Support Services sales promotions, tools, and goals
• Provide Service Sales feedback on scope definition and cost to perform, and share leads
• Provide Service Engineering feedback on technical support quality and availability
• Share leads with Sales PM and Service Sales teams
• Participate in recruiting activities as necessary
• Advise supervisors regarding schedule conflicts, service issues, equipment problems, employee issues, and other job-related matters
• Conduct new hire orientation, field training, and ongoing education
• Perform quality assurance checks in the field
• Provide back-office service administration, including timesheet entry, expense report review and approval, and service report creation and review

Field Service Technician, HVAC - Data Center

Contracts Manager

Project Manager

Field Team Manager – DCT