Nielsen

Director

• Lead, evolve, and maintain Gracenote’s Gated Agile PMO playbook from ideation through post-launch evaluation
• Drive change management and enablement training to ensure long-term process adoption and eliminate cross-functional handoff failures
• Host and enforce cross-functional Gate Reviews using objective entry and exit criteria
• Optimize product-market fit, prevent premature commercial scaling, and accelerate time to first closed-won revenue and broad market adoption
• Orchestrate complex, multi-region product introductions across Video, Audio/Auto, Sports, and Core Platform domains
• Enforce tier-based change control
• Establish and run global RAID logs, escalation protocols, and process retrospectives
• Connect Product, Engineering, Legal, Marketing, Sales, CPX, Operations, and Finance
• Align VP/SVP leadership on process compliance and define criteria for executive exceptions
• Build and maintain dashboards tracking program health, milestone delivery, and KPIs
• Deliver operational and strategic updates and risk mitigations to VP/SVP audiences
• Measure post-launch success through adoption rates, ARR ramp speed, and efficiency against the original business case

Senior Director, PMO

Customer Success Manager

• Serve as the primary point of contact for global top and tier-1 assigned customers and partners
• Maintain regular customer check-ins and dashboard/report reviews
• Deliver Quarterly Business Review presentations and drive actionable follow-ups
• Monitor contractual commitments and Service Level Agreements for compliance
• Track renewals, gather strategic customer feedback, and recommend upsell solutions
• Provide ongoing input on customer and partner account health
• Escalate unresolved Customer Care issues and collaborate across departments on resolutions
• Create and track action plans for quality trends and provide customer progress updates
• Coordinate and deliver Root Cause Analyses for Severity Level 1 discrepancies and recurring quality trends
• Identify accounts for Customer Dashboards, Quality Reports, and Product Usage Reports
• Review KPIs with customers and partners
• Coordinate metadata setup for new license and partnership deals
• Oversee customer deliveries and communications for limited-release products
• Generate Product Inquiry tickets and ensure internal alignment and customer responses
• Guide customers through product retirements, feature integrations, and replacement solutions
• Develop and maintain customer- and partner-specific playbooks

Customer Success Manager II

Strategist

• Drive and support deal structuring for Gracenote’s Commercial customer base
• Partner with sales to close the highest-valued and most strategic opportunities
• Own delivery of Commercial proposals and executables through deal structuring, commercial solutioning, and internal approval management
• Support objection handling throughout the deal lifecycle and act as sales’ primary escalation point
• Manage customer expectations
• Liaise between sales, finance, product, operations, and legal to identify and resolve internal and external blockers
• Identify gaps in Nielsen’s commercial approach and support conflict resolution and program escalations across channels
• Own closure of opportunities across Gracenote’s Commercial sold portfolio
• Support negotiations, proposals, objection handling, and counter/close strategies
• Influence the commercialization roadmap and provide insights on commercial construct performance
• Manage the Gracenote Commercial portfolio, including direct negotiation support, commercial solutioning, and operational management
• Deliver intelligence assets and commercial constructs at scale
• Lead and support process improvements to streamline deal support
• Provide ad hoc reporting when requested

Deal Strategist

Solutions Engineer

• Partner with Sales to lead technical discovery sessions and assess client needs
• Demonstrate the value of Gracenote’s metadata, AI, and MCP solutions
• Lead technical workshops and proof-of-concepts
• Own customer integration planning through adoption and production deployment
• Guide client engineering teams through integration best practices during onboarding
• Provide architectural oversight and technical strategy for deployment via standard APIs and agentic frameworks
• Act as the voice of the customer to influence product roadmaps
• Translate customer requirements into actionable product-team requests
• Create or update technical documentation to drive customer self-sufficiency
• Test and validate new products as Customer Zero
• Lead rapid prototyping of focused, single-purpose AI agents
• Translate entertainment workflows into hands-on prototypes and architectural blueprints

Senior Product Solutions Architect

General

• Design and implement Nielsen's comprehensive employee listening strategy, including survey cadence, methodology, and feedback channels
• Analyze employee engagement metrics, survey data, and HR analytics to identify trends and patterns
• Connect engagement data to business outcomes and employee experience opportunity areas
• Create dashboards and reports
• Develop predictive models to forecast engagement risks and opportunities
• Partner with People Analytics teams to enhance data collection and measurement strategies
• Design and implement data-driven employee engagement strategies aligned with business objectives
• Collaborate with the People organization and managers to create targeted development programs addressing engagement gaps
• Lead culture integration initiatives aligned with Nielsen's values and business objectives
• Create feedback loops to continuously improve engagement programs and listening mechanisms
• Build manager capability to foster team engagement
• Design forward-looking engagement and measurement strategies for AI-driven changes to work and employee experience
• Partner with HR Business Partners, managers, and leadership to drive engagement initiatives
• Facilitate focus groups and engagement sessions to gather qualitative insights
• Manage project timelines, budgets, and deliverables for engagement programs
• Present findings and recommendations to senior leadership and cross-functional teams
• Support change management efforts related to culture and engagement transformations

Senior Director, PMO

Customer Success Manager II

Deal Strategist

Senior Product Solutions Architect

Employee Engagement Specialist