Össur

Learning and Development

• Develop and execute the annual commercial training and capability-building plan aligned with revenue objectives, product launches, market expansion, strategic-account priorities, and organizational needs
• Conduct training-needs assessments using field feedback, sales-leader input, CRM and performance data, customer insights, market trends, competency assessments, and launch-readiness requirements
• Define role-based competency models and learning pathways for sales representatives, clinical specialists, sales managers, strategic-account personnel, and distributor/channel teams
• Translate commercial strategy, value propositions, segmentation, account plans, and go-to-market priorities into actionable training, playbooks, job aids, and reinforcement tools
• Partner with Commercial Excellence leadership to improve sales-process adoption, territory planning, opportunity management, account prioritization, CRM discipline, and forecast quality
• Design and facilitate instructor-led, virtual, blended, self-directed, simulation-based, and field-based learning programs
• Lead end-to-end onboarding for new commercial hires, including clinical and product education, selling skills, systems training, compliance requirements, competitive positioning, and certification
• Develop and deliver training in consultative selling, value-based selling, discovery, account planning, stakeholder mapping, objection handling, negotiation, territory management, pricing discipline, and opportunity management
• Create programs enabling field teams to communicate product features, clinical benefits, economic value, safety information, evidence, and differentiated value propositions appropriately for each customer audience
• Build training materials, facilitator guides, participant workbooks, e-learning modules, assessments, role plays, knowledge checks, certification standards, and field-coaching tools
• Facilitate workshops at national sales meetings, regional meetings, launch meetings, leadership meetings, and virtual learning events
• Maintain field presence through ridealongs, coaching observations, regional meeting participation, and direct feedback from commercial teams
• Lead commercial-readiness planning for new product introductions, indications, line extensions, competitive responses, and major portfolio updates
• Partner with Product Marketing, Clinical/Medical Affairs, Professional Education, and Regulatory/Legal/Compliance to develop accurate, compliant, field-ready launch training
• Establish launch certification requirements and assess field readiness before commercialization milestones
• Ensure commercial teams understand appropriate product use, clinical workflow, customer needs, evidence-based messaging, approved claims, safety information, reimbursement considerations, and competitive differentiation
• Support launch-reinforcement plans, including post-launch coaching, refresher training, knowledge assessments, and field feedback loops
• Partner with frontline sales leaders to establish a consistent coaching culture and improve manager-led development in the field
• Provide coaching tools, observation guides, feedback models, and performance-improvement resources for sales managers
• Conduct field observations and identify performance gaps related to product knowledge, clinical confidence, selling behaviors, account strategy, CRM use, and execution of commercial processes
• Design targeted remediation or advanced-development programs for individuals, teams, and regions based on identified business needs
• Facilitate best-practice sharing among high-performing sales representatives, clinical specialists, and sales leaders
• Establish a training measurement framework evaluating participation, learner satisfaction, knowledge acquisition, skill demonstration, certification status, manager observation, behavior change, and business impact
• Develop dashboards and regular reporting for Sales Leadership using onboarding, certification, competency, pipeline, win-rate, pricing, conversion, quota, adoption, and ROI metrics where feasible
• Use learner feedback, field observations, post-training assessments, CRM data, commercial performance data, and customer insights to continuously improve programs
• Maintain current training records, completion documentation, certification data, and version-controlled learning materials
• Manage external vendors, facilitators, learning platforms, and content-development partners as needed

Commercial Excellence Training Manager

Human Resources

• Act as trusted partner to management, coaching, advising, and supporting talent pipeline and performance management, employee relations, and organizational change
• Develop and implement HR strategies aligned with business goals
• Ensure compliance with local employment law, regulations, and company policies
• Support employee and leadership development through talent reviews and targeted interventions
• Drive succession planning and development for high potentials and leaders
• Contribute to employer branding development with the Talent Acquisition team to attract and retain talent
• Collaborate with Centers of Excellence to ensure timely and efficient service delivery
• Participate in and champion global HR programs and projects, ensuring successful local implementation and adoption
• Oversee employee development programs and facilitate training sessions
• Model core values and foster a culture of honesty, frugality, and courage

HR Business Partner

General

• Provides administrative support to Clinic offices as needed
• Submits prior authorization packages to insurance payers
• Verifies authorization approvals and relays payment and billing/collection policy information to clinics
• Performs detailed benefits verifications via phone or payer portal
• Communicates verification outcomes regarding final delivery approval and claim reimbursement potential
• Supports remote call center operations, E-fax management, pre-delivery insurance re-verifications, appointment confirmations, and other assigned duties
• Promotes paperless workflows and technology-based processes to improve operational efficiency

Clinic Support Coordinator

Product Designer

• Design high-quality interfaces for apps, websites and other digital tools, from early concepts to final UI.
• Translate user, product and business insights into clear, intuitive and visually refined solutions.
• Apply strong craft across typography, layout, visual hierarchy, interaction and responsive design.
• Contribute to and evolve the multi-brand Design System and reusable library of components and patterns.
• Partner with Product, Engineering, UX and other teams throughout the design process.
• Work closely with developers to protect design quality through implementation.
• Help raise the standard of UI and visual design across digital products, brands and channels.
• Explore how AI and emerging design tools can support ideation, prototyping and better ways of working.

Digital Product Designer – UI, Design Systems

Reimbursement Specialist

• Monitor, assess, and report on provider, payor, and legislative trends and developments
• Manage day-to-day reimbursement activities to achieve key business objectives
• Maintain existing reimbursement services and develop new ones
• Work cross-functionally with Ossur’s Chronic Solutions Business Area to develop new reimbursement services and training for targeted customers
• Increase customer recognition of the companies as providers of industry-leading reimbursement resources
• Provide external customers with support on reimbursement questions about Ossur products
• Develop reimbursement materials regarding company products for customers
• Assess and implement reimbursement programs, resources, and services supporting customers
• Assist customers in obtaining authorization and writing appeals
• Update Sales & Marketing staff regarding payor policy changes affecting customer access to products
• Work cross-functionally with product management on reimbursement issues and submissions to government contractors such as PDAC
• Participate in DME MAC Advisory Council meetings
• Attend DME MAC educational meetings
• Maintain compliance with company quality, safety, training, and values requirements

Manager

• Drive sales growth of Össur bracing & support products within the assigned territory.
• Make personalized sales presentations to medical professionals and assigned customers.
• Build relationships with clinical decision makers to expand the customer base and product market share.
• Develop and execute sales strategies to achieve territory goals and objectives.
• Attain or exceed monthly, quarterly, and annual territory sales objectives.
• Use sales resources, literature, and promotional materials to execute the sales plan.
• Develop strategic solutions to grow the territory profitably.
• Maintain industry, technical, and competitive knowledge to overcome objections and implement sales strategies.
• Collaborate with Independent Representative and partner distribution organizations.
• Maintain, analyze, and use territory/customer reports and databases to plan priorities and activities.
• Keep management informed of customer and competitive activity.
• Submit accurate and timely territory and expense reports.
• Manage company funds responsibly and support territory profitability.
• Comply with applicable laws and regulations.
• Maintain a professional image and represent Össur ethically.
• Complete required quality-management training and contribute to a safe working environment.
• Travel frequently to client sites within the territory, including overnight travel as needed.

Area Manager, B&S

Community Manager

• Develop and engage our user community and ambassador network
• Organize events and on-the-ground initiatives throughout France
• Build lasting relationships with users and stakeholders involved in their care journey
• Identify, qualify, and track opportunities generated through these activities
• Collaborate with the sales, clinical, and marketing teams
• Develop new initiatives to strengthen engagement and Össur’s visibility
• Manage activity tracking in Salesforce while ensuring regulatory compliance

Patient Engagement Officer – Community

Operations

• Coordinate the full vehicle lifecycle, including ordering, onboarding, allocation, maintenance, replacement, lease returns, and offboarding.
• Act as a central point of contact for employees, drivers, sales teams, clinics, and operational teams on fleet-related topics.
• Work closely with leasing companies, maintenance providers, insurance partners, fuel/charging providers, and other external suppliers.
• Follow up on quotes, approvals, repairs, claims, invoices, and service delivery.
• Maintain accurate fleet data across current Excel-based trackers and future fleet management systems.
• Support cost control by monitoring lease, maintenance, fuel/charging, repair, and insurance-related costs.
• Collaborate with HR, Finance, Payroll, and Procurement to ensure compliant and accurate fleet processes across countries and legal entities.
• Identify operational issues, supplier delays, compliance risks, or policy exceptions and ensure they are escalated and followed through.
• Help shape and structure a new fleet operations function within the Procurement Team's Indirect Procurement area.