Pinnacle Home Care

Therapist

• Assess patients’ functional status, including muscle function, endurance, visual coordination, communication skills, self-care, and work capacity
• Evaluate home environments for hazards or barriers and identify necessary equipment
• Collaborate on comprehensive care plans
• Design treatment programs and communicate goals and plans to referring physicians and team members
• Teach or retrain patients in daily activities affected by illness or injury
• Fabricate splints and instruct patients in adaptive equipment use
• Train patients in the use of prosthetic and orthotic devices
• Maintain accurate clinical records and report patient-condition changes to physicians
• Participate in in-services, case conferences, and team meetings
• Provide health education to patients, families, and caregivers
• Identify needs for additional services and make appropriate referrals
• Confirm daily visit schedules
• Supervise Certified Occupational Therapy Assistants according to agency policies and state regulations

Occupational Therapist, Home Health

• Provide client care services delegated by the Occupational Therapist
• Assist with evaluation, development, and periodic reassessment of rehabilitative plans of care
• Prepare clinical and daily progress notes and periodic summary reports
• Instruct clients and families in exercise programs, therapeutic self-care, and creative activities
• Assist clients with self-help devices, wheelchairs, braces, splints, and prosthetic and orthotic devices
• Identify and report ineffective drug therapy, adverse reactions, side effects, allergies, and contraindicated medications
• Observe and record client activities, findings, treatment reactions, and changes in condition
• Consult with the Occupational Therapist regarding home visit outcomes and physical findings
• Instruct health team personnel and family members regarding occupational therapy activities
• Attend rehabilitation staff meetings and case conferences
• Participate in discharge activities and assist with Occupational Therapy Discharge Summaries
• Confirm visit scheduling with the Supervisor/Director of Clinical Services
• Coordinate schedules to ensure timely reassessments and alert the office about due assessments or recertifications
• Perform other appropriate duties assigned by the Occupational Therapist

• Assist in evaluating and developing patient care plans and conducting periodic reassessments
• Document clinical and daily progress notes for PT review and submission
• Perform therapeutic exercises and assist patients with self-help devices
• Instruct patients and families on therapy exercises alongside the PT
• Monitor and report adverse drug reactions or ineffective therapies to the PT
• Observe, document, and report clinical findings to the PT and physician as needed
• Coordinate with PT and nursing staff on patient discharge plans and summaries
• Educate health team members and families to support patient care
• Maintain accurate documentation and comply with agency policies
• Deliver individualized physical therapy support in patients’ homes

Physical Therapist Assistant, Home Health

• Assist in evaluating and developing patient care plans and conducting periodic reassessments
• Document clinical and daily progress notes for PT review and submission
• Perform therapeutic exercises and assist patients with self-help devices
• Instruct patients and families on therapy exercises alongside the PT
• Monitor and report adverse drug reactions or ineffective therapies to the PT
• Observe, document, and report clinical findings to the PT and physician as needed
• Coordinate with PT and nursing staff on patient discharge plans and summaries
• Educate health team members and families to support patient care
• Maintain accurate documentation and comply with agency policies

Physical Therapist Assistant – Home Health

Care Coordinator

• Support homecare marketing and intake teams with referral coordination and follow-up.
• Build and maintain relationships with physicians, hospitals, nursing homes, and other referral sources.
• Respond to referral inquiries, phone calls, and emails from clients and referral partners.
• Monitor pending referrals and ensure cases are accurately assigned and processed in McKesson.
• Communicate patient discharge updates and scheduling concerns to marketing and intake leadership.
• Assist with community outreach events, health fairs, and promotional materials.
• Manage electronic referrals and ensure timely responses.
• Contact patients and referral partners for additional information, paperwork, or follow-up.
• Provide reports and updates to marketing representatives and leadership.
• Support referral development and customer service efforts to drive organizational growth.

• Provide client care services delegated by the Occupational Therapist
• Assist with evaluation and development of rehabilitative plans of care and periodic reassessment
• Prepare clinical and daily progress notes and periodic summary reports
• Instruct clients and families in exercise programs, therapeutic self-care, and creative activities
• Assist clients with self-help devices, wheelchairs, braces, splints, prosthetic devices, and orthotic devices
• Identify and report ineffective drug therapy, adverse reactions, side effects, allergies, and contraindicated medications
• Observe and record client activities, findings, treatment reactions, and changes in condition
• Consult with the Occupational Therapist regarding home visit outcomes and physical findings
• Instruct health team personnel and family members regarding occupational therapy activities
• Attend rehabilitation department staff meetings and case conferences
• Participate in discharge activities and assist with Occupational Therapy Discharge Summaries
• Coordinate visit scheduling and ensure timely reassessments, 30-day assessments, and recertifications
• Perform other duties assigned by the Occupational Therapist

Occupational Therapy Assistant – Home Health, PRN

Documentation Specialist

• Work from home with minimal local travel to referral partner offices
• Develop relationships with referral partners and learn account referral patterns
• Determine and update preferred delivery methods
• Travel regularly to referral partner offices to obtain signatures for current or outstanding orders
• Obtain outstanding paperwork when a CC is no longer working within the agency or branch
• Monitor, research, and correct physician profile information
• Submit Smartsheet updates for assigned referral sources and other information changes
• Document daily work performed to obtain current or outstanding orders and follow up on prior activity
• Assist with escalation of orders with the home office, referral partners, and CCs
• Participate in meetings about outstanding F2F, hand-carry orders, escalations, and missing-document plans
• Print and prepare orders for each CC and develop weekly signature-acquisition plans
• Send outstanding orders and related documents to CCs for referral-source visits
• Run weekly F2F and orders reports and ensure orders are completed within 14 days or according to the patient’s case
• Review potential write-off accounts with RDS and determine resolution or write-off submission plans
• Communicate with departments to resolve outstanding orders
• Respond promptly to inquiries and resolve concerns or discrepancies
• Comply with HIPAA regulations on all accounts

Documentation Management Specialist

• Perform initial and ongoing patient assessments, including OASIS evaluation and documentation
• Develop and implement tailored treatment plans in consultation with physicians and clinicians
• Adjust treatment plans as needed
• Collaborate with the interdisciplinary care team to optimize patient outcomes
• Educate and support patients and families/caregivers on therapy programs
• Maintain accurate clinical records
• Report changes in patient condition to physicians
• Supervise Physical Therapy Assistants according to agency policies and state regulations
• Participate in in-services, case conferences, and meetings
• Identify needs for additional services and make appropriate referrals
• Confirm daily visit schedules
• Communicate patient progress and changes with physicians and care teams
• Document all visits and progress notes on the same day of service

Physical Therapist, Home Health

• Work from home in a hybrid role with minimal local travel to referral partner offices
• Develop relationships with referral partners and learn each account’s referral patterns and preferred delivery methods
• Update and manage delivery methods as necessary
• Travel regularly to referral partner offices to obtain signatures for current or outstanding orders
• Obtain outstanding paperwork when a community liaison is no longer working within the agency or branch
• Monitor and correct physician information on profile pages
• Submit Smartsheet updates for assigned referral sources and other information requiring changes
• Document daily work performed to obtain current or outstanding orders, including dates, actions, and follow-up dates
• Follow up on the previous week’s activity
• Assist with order escalations by coordinating with the home office, referral partners, and community liaisons
• Participate in meetings concerning outstanding F2F, hand-carry orders, escalations, and plans to obtain missing documents
• Print and prepare orders for community liaisons and establish weekly signature-obtainment plans
• Send outstanding orders and F2F/hand-carry orders to community liaisons for referral-office visits
• Run weekly F2F and orders reports and ensure orders are complete within 14 days or according to the patient’s case
• Review potential write-off accounts with RDS and determine resolution or write-off submission plans
• Communicate professionally with all departments to resolve outstanding orders
• Respond promptly to inquiries and resolve concerns or discrepancies
• Comply with HIPAA regulations on all accounts

Documentation Specialist – Health Care

Description
****Although you can work from home - this role requires weekly onsite office visits in the Polk County area. *****
Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –– at home. 
Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Documentation Management Specialist to join our award-winning team. 

Key Responsibilities 

- Hybrid role, work from home with minimal local travel with CCs to referral partner offices and develop relationships with them, learn each account’s referral patterns, and determine their preferred delivery method. Update and manage delivery methods in as necessary. 

- Travel regularly in the field to referral partner offices to obtain signatures for current or outstanding orders. 

- Work with referral partners to obtain outstanding paperwork when a CC is no longer working within the agency or at the branch. 

- Monitor to ensure the physician information is correct on the profile page, and research and correct any errors in that profile. 

- Submit Smartsheet for changes to CC’s assigned referral sources (MD’s, facilities/hospitals, etc.) or any other information that requires updates. 

- Document in daily the work performed to obtain current or outstanding orders by date, action, and follow-up date. Follow-up on the previous week’s activity. 

- Assist with the escalation of orders by working with the home office, referral partner, and CC. 

- Participate in meetings to discuss and provide updates on outstanding F2F, hand carry, orders, escalations, and communicate plans to obtain missing documents. 

- Print and prepare orders for each CC and discuss a plan for obtaining signatures on a weekly basis. Be available to send outstanding orders/F2F/hand carry orders to the CC if they are in a referral sources office and will obtain signature during that visit. 

- Run F2F and orders reports on a weekly basis and work with CC to ensure orders are complete within 14 days or as appropriate according to the patient’s case. 

- Review potential write-off accounts with RDS to determine a plan for resolution or submission for write-off. 

- Communicate professionally with all departments to resolve outstanding orders. 

- Respond promptly to all inquiries with a resolution to concerns and or discrepancies in a timely manner. 

- Comply with HIPAA regulations on all accounts.

Requirements
Qualifications 

- Must have a high school diploma or equivalent. 

- Must have previous experience working with an EMR system. 

- Excellent communication, organizational, and time management skills. 

- Advanced typing, computer skills (MS Office), and the ability to multitask across multiple software systems while maintaining the integrity of the data. 

- Excels in a deadline driven environment 

- Ability to remain productive when faced with high workloads and deadlines

Benefits
Why Choose Pinnacle?

- Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.

- Growth & Stability: Over two decades as Florida’s largest independent home health agency.

- Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.

- Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.

- Recognized Excellence: Ranked as a USA Today Top Workplace.

- Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.

- Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!

Documentation Specialist - Home Health Care

Speech Language Pathologist

• Evaluate clients’ speech, language, and hearing abilities and recommend strategies to enhance communication and hearing
• Conduct initial and ongoing comprehensive assessments, including OASIS evaluations
• Develop and revise treatment plans in consultation with physicians
• Collaborate with interdisciplinary team members on care plans
• Provide speech pathology training to team members as needed
• Educate clients and families on speech therapy techniques and related challenges
• Document evaluation data, treatments, and client progress promptly
• Supervise Home Health Aides every 14 days when Speech Therapy is the sole discipline involved
• Communicate regularly with physicians, ensuring orders are appropriate and addressing changes in client condition
• Participate in periodic care plan revisions, update physicians on client status, and obtain additional orders as required

Speech Therapist, Home Health

Manager

• Triage new referrals, confirm required disciplines, align care plans and goals, and update alerts/journal notes
• Track cases through audits and case conferences; be available during operating hours for clinician questions
• Conduct ride-alongs and field coaching as clinically indicated, including for onboarding, performance remediation, or quality improvement initiatives
• Remove barriers to timely notes, enforce SOPs, and ensure OASIS and care plans reflect current status
• Promote appropriate Telehealth and Patient Portal use
• Hold regular 1:1s with assigned staff and the Clinical Assistant; reinforce standards, issue corrective actions when needed, and support ongoing competency
• Conduct quarterly record reviews; share findings and recommendations to DCS/ADCS; assist in branch QI tasks as directed
• Help screen/interview candidates, recommend hires, and execute onboarding checklists and early-tenure coaching
• Facilitate in-service sessions and education assigned by DCS; track completion and retention of key practices
• Model mission and values; maintain a respectful, compliant environment with patients, colleagues, vendors, and leaders
• Perform additional tasks assigned by the DCS/ADCS/Regional Leadership to meet patient care and operational needs

Occupational Therapist, Home Health

Occupational Therapist, Home Health

Physical Therapist Assistant, Home Health

Physical Therapist Assistant – Home Health

Care Coordinator

Occupational Therapy Assistant – Home Health, PRN

Documentation Management Specialist

Physical Therapist, Home Health

Documentation Specialist – Health Care

Documentation Specialist - Home Health Care

Speech Therapist, Home Health

Clinical Manager, RN – Home Health