Demonstrates strong customer service skills by providing exceptional experiences and resolving inquiries effectively. Proficient in cash handling, digital banking solutions, and adhering to banking regulations while achieving branch targets.

Highest-signal resume keywords

Customer Service ExperienceCash HandlingDigital Banking SolutionsRelationship BuildingBanking Regulations Compliance

About the role

Key responsibilities & impact

Provide an exceptional customer experience on the cash line and phone
Process deposits, withdrawals, payments, and other teller transactions
Answer inquiries about products and services and fulfill basic servicing requests
Develop customer relationships and remain informed about customers’ relationships with the bank
Educate customers on consumer products and digital banking solutions
Assist branch and team members with customer problem resolution
Refer customers with complex financial needs to internal experts
Follow bank processes, procedures, laws, and regulations
Complete duties delegated and assigned by the Branch Manager
Identify and report operational risks
Achieve branch targets and goals by identifying customer needs
Conduct outbound calls to educate customers and support financial needs

Requirements

What you’ll need

High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods of time
Ability to lift up to twenty (20) pounds
One (1) year of banking, cash-handling, and/or customer service experience (preferred)
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills

Benefits

Comp & perks

Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Incentive Pay Plans
Overtime eligibility for hours worked in excess of 40 per week

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Transactions ProcessingDeposits ProcessingWithdrawals ProcessingPayments ProcessingCustomer Inquiry ResolutionOperational Risk IdentificationTyping ProficiencyComputer UsageProblem ResolutionOutbound Calling

Soft Skills

Strong Customer FocusCommunication SkillsAbility to Handle Multiple PrioritiesTeam CollaborationAttention to Detail

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

BankingCustomer ExperienceFinancial NeedsBranch TargetsPolicies and Procedures