Demonstrates expertise in building client relationships and assessing banking needs while leveraging digital products and services. Proven ability to educate clients on financial solutions and maintain compliance with banking regulations.

Highest-signal resume keywords

Retail Banking ExperienceNational Mortgage Licensing System (NMLS) RegistrationCustomer Service SkillsDigital Product KnowledgeSales Campaign Participation

About the role

Key responsibilities & impact

Build and foster relationships with clients through proactive outreach and follow-up
Engage customers in person, by appointment, and virtually
Assess and attend to customers’ banking needs
Obtain and process customer and account information
Demonstrate and educate clients on deposit and loan products and services
Recommend solutions based on customers’ goals and needs
Identify solutions for new and existing clients through effective engagement and communication
Maintain working knowledge of consumer and business banking products and services, including digital products
Greet clients and process basic transactions
Develop collaborative partnerships with branch team members and partners
Open new consumer and business accounts
Complete service requests and submit credit applications
Educate clients on emerging and self-service digital products and services
Leverage resources and technologies to optimize client experience and operational accuracy

Requirements

What you’ll need

High school diploma or equivalent
Typically a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training
National Mortgage Licensing System (NMLS) registration is required under the S.A.F.E. Act of 2008 and Regulation Z
Must complete the NMLS registration process, including a criminal background and credit check
Must meet and maintain satisfactory criminal and credit record requirements
Proven ability to build and foster relationships with clients through proactive outreach and follow up
Ability to effectively engage and communicate with clients
Thorough knowledge of applicable bank and branch policies, procedures and support systems
Thorough knowledge of all retail products and services
Proven customer service and interpersonal skills
Experience participating in sales campaigns/promotions
Experience using and demonstrating digital products and self-service technologies
Ability to identify customers’ true needs while leveraging a digital-first mindset
Advanced proficiency in making appropriate recommendations that meet customer needs
Experience in the financial services industry preferred
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Banking Products KnowledgeAccount ManagementTransaction ProcessingCredit Application SubmissionCustomer Needs Assessment

Soft Skills

Relationship BuildingEffective CommunicationProactive OutreachInterpersonal SkillsCollaboration

Tools & Technologies

Self-Service TechnologiesDigital Banking Platforms

Certifications & Qualifications

NMLS Registration

Industry Keywords

Financial ServicesConsumer BankingBusiness BankingS.A.F.E. Act ComplianceCode of Ethics