Republic Services

Account Executive

• Maintain and retain existing customers for permanent commercial and industrial waste services in an assigned territory
• Make outbound calls and receive inbound calls to retain business with smaller, less complex commercial and industrial customers
• Increase customer penetration by selling the full suite of Republic Services products
• Develop and maintain knowledge of company services, lines of business, pricing structures, and offers
• Perform contractual re-signs to extend customer relationships and increase profitability
• Respond to cancellation requests according to the established escalation policy
• Communicate with or respond to customers in support of company pricing initiatives
• Use Salesforce daily and schedule and document calls, meetings, and proposals
• Capture customer emails and minimize rate restrictions and customer credits
• Meet regularly with the Sales Manager to review retention and relationship activities, progress against goals, and key customer relationships
• Perform other job-related duties as assigned

Associate Account Manager

Customer Support

• Provide third-tier customer support for escalated customer service calls
• Respond to inbound calls and email requests and initiate outbound calls to resolve complex issues
• Handle inbound sales inquiries and configure quotes for new customers
• Price and process service changes for existing customers
• Handle retention inquiries and discuss pricing and service options
• Serve as a primary resource for others on customer issues
• Respond to escalations involving service changes, billing, and equipment
• Return calls, emails, and faxes and clearly explain resolutions
• Log customer support interactions and update Company systems
• Enter service and route data for billing and route scheduling
• Maintain quality, productivity, and efficiency standards
• Perform other job-related duties as assigned

Call Center Customer Service Representative

Human Resources

• Act as a business partner with the local management team to manage the human resources function for assigned divisions
• Administer staffing, training, employee relations, compliance, benefits, and compensation programs
• Provide HR advice and consultation, including coaching and counseling on performance management and conflict management
• Implement, disseminate, and monitor company policies, programs, and procedures
• Maintain employee information, including compensation, benefits, tax data, attendance, performance reviews, disciplinary actions, and terminations
• Monitor compliance with federal, state, and local employment laws and regulations
• Coordinate employment activities with division operations and corporate/area HR staff
• Assist with employee complaint investigations and resolutions
• Participate in local management staff meetings and influence personnel-related decisions
• Identify training needs and develop and conduct training sessions
• Perform or assist with HR-related audits
• Implement succession planning and talent management plans
• May oversee and direct other HR or administrative staff
• Travel to multiple locations in and around the King of Prussia and Lehigh Valley areas

HR Manager

• Proactively maintain and retain relationships with existing commercial and industrial waste-services customers
• Make outbound and receive inbound calls to retain business with smaller, less complex customers
• Increase customer penetration by selling the full suite of Republic Services products
• Develop knowledge of available services, lines of business, pricing structures, and offers
• Perform contractual re-signs to extend customer relationships and increase profitability
• Respond to cancellation requests according to the escalation policy
• Support company pricing initiatives through proactive customer communication
• Utilize Salesforce daily and schedule and document calls, meetings, and proposals
• Capture customer emails and minimize rate restrictions and customer credits
• Meet regularly with the Sales Manager to review retention activities, progress against goals, and key customer relationships
• Perform other job-related duties as assigned

Accountant

• Compile and analyze financial information to prepare journal entries and document business transactions.
• Prepare monthly and quarterly operational performance reports.
• Assist the Area Controller with internal controls, company policies and procedures, Sarbanes-Oxley, and statutory requirements.
• Reconcile balance sheet accounts and statistical data and analyze financial statements according to GAAP and company policy.
• Assist with management of accounting personnel and provide direction to accounting functional areas.
• Support annual budgeting and interim forecasting processes and assist with analytical review.
• Support accounting aspects of capital expenditures, transfers and retirements.
• Assist with periodic internal audits, external audits and peer reviews.
• Respond to information requests from corporate, regional and area field financial management.
• Perform other job-related duties as assigned.

Area Accountant

• Compile and analyze financial information to prepare journal entries and document business transactions
• Prepare monthly and quarterly operational performance reports
• Assist the Area Controller with internal controls, company policies, Sarbanes-Oxley compliance, and statutory requirements
• Reconcile balance sheet accounts and statistical data and analyze financial statements under GAAP and company policy
• Assist with management of accounting personnel and provide direction across accounting functional areas
• Support annual budgeting and interim forecasting, including analytical review
• Support accounting aspects of capital expenditures, transfers, and retirements
• Assist with internal audits, external audits, and peer reviews
• Respond to information requests from corporate departments and regional and area financial management
• Perform other job-related duties as assigned

Auditor

• Execute audit test steps under the direction of senior team members
• Examine and evaluate the adequacy of the Company’s internal control structure regarding reporting accuracy and completeness and adherence to Company policies, procedures, and standards
• Perform defined audit procedures to test internal-control compliance
• Coordinate audit activity and communicate status to the audit team
• Document audit test procedures, results, and findings
• Identify, assess, and report policy, procedure, standard, and guideline exceptions and internal-control weaknesses
• Develop positive relationships with business units, corporate management, and audit team members
• Conduct operational and compliance audits at landfill locations across the country
• Focus on environmental compliance, regulatory requirements, and operational controls
• Identify risks and improvement opportunities
• Perform other job-related duties as assigned

Associate Account Manager

Call Center Customer Service Representative

HR Manager

Associate Account Manager

Area Accountant

Area Accountant

Internal Auditor – Landfill