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SCS Global ServicesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management and project coordination skills, with proficiency in Microsoft Office and database systems like Salesforce. Fluent in English and Spanish, capable of effective communication in diverse environments while maintaining compliance with quality management systems.
Highest-signal resume keywords
Client Relationship ManagementProject CoordinationMicrosoft Office ProficiencySalesforce ExperienceBilingual Communication
About the role
Key responsibilities & impact- Engage with clients, affiliates, and partners by responding promptly to their questions and requests
- Support clients in understanding requirements and develop client relationships
- Receive, process, and set up New Client Requests
- Prepare Initial and Renewal Work Orders for the B Lab program
- Support client invoicing and certification packet release
- Coordinate with technical staff to ensure timely service delivery and solutions
- Maintain and implement the program quality system
- Organize and maintain client files and documents, program procedures, protocols, and forms
- Track progress to maintain compliance with SCS Global Services quality management systems and relevant certification scheme rules
Requirements
What you’ll need- Associate's Degree in Business Administration or a related field or 3+ years of professional experience in business administration and experience in project or program coordination, client interface, and data entry
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
- Ability to adapt to frequent timeline changes with complex, long-term projects
- Strong attention to detail, organization, and time management
- Fluent in English and Spanish with professional experience in verbal and written communication
- Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook
- Experience using database systems (Salesforce) and remote applications for communication (Zoom, Teams, Google Meet, etc.)
- Initiative and ability to work independently; responsive and adaptive to diverse team environment
- Commitment to SCS values and environmental issues
- Preferred: Bachelor's Degree in Business Administration or a related field
- Preferred: Experience with Salesforce
- Preferred: Multi-language proficiency (e.g., Spanish, Portuguese, Italian, French, or German); French or Portuguese is highly desirable
Benefits
Comp & perks- Remote work
- Flexible work arrangements
- Home office-based work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryProgram CoordinationQuality Management SystemsInvoicing SupportDocument Organization
Soft Skills
Attention to DetailTime ManagementAdaptabilityInitiativeOrganizational Skills
Tools & Technologies
SalesforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookZoomTeamsGoogle Meet
Industry Keywords
Business AdministrationClient InterfaceEnvironmental IssuesSCS Global ServicesCertification Scheme Rules