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SCS Global ServicesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and data management capabilities, with proficiency in Microsoft Office and experience in customer service. Supports certification processes and maintains compliance with quality systems while managing client records and communications effectively.
Highest-signal resume keywords
Data ManagementMicrosoft Office ProficiencyCustomer Service ExperienceBilingual Communication (English and Spanish)Organizational Skills
About the role
Key responsibilities & impact- Support staff and clients through the certification process
- Manage and organize client data and files
- Maintain program files and client records
- Work with staff and contract auditors
- Upload client information into databases
- Issue certificates, work orders, and invoices
- Support Technical Coordinators/Associates and Program Manager in certification administration
- Help create process efficiencies
- Make travel arrangements for Technical Coordinators/Associates and team members
- Complete database uploads and manage package data for clients
- Create certificates and send them to clients
- Support administrative tasks and reach out to clients as necessary
- Manage client databases and records, including applications, reports, certificates, work orders, and invoices
- Ensure program compliance with SCS Global Services quality system
- Maintain new, existing, and archived program files
- Arrange travel bookings for auditors and staff
- Create and send invoices for initial clients, incorporating expense reports and invoices received
- Support creation of work orders for renewal clients
- Review expense reports for contractors, vendors, and regional auditors
- Send work orders, invoices, certificates, and other required items to clients
- Track and manage client deadlines for program correspondence
- Establish and communicate project milestones and deadlines to staff and contract auditors
- Support customers with audit scheduling
- Manage auditors' travel budgets and support auditor calendars
- Carry out travel booking and logistical arrangements
Requirements
What you’ll need- High School Diploma General Education
- Experience in data management
- Experience with organization and customer service
- Excellent organizational skills and strong attention to detail
- Excellent observation and data management skills
- Ability to complete time-sensitive projects and provide realistic deadlines
- Initiative and ability to work independently; responsive and adaptive to team environment
- Ability to switch tasks quickly and comfortably
- Strong proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
- Strong communication skills and demonstrated abilities in critical analysis
- English and Spanish written communication and potentially phone conversations
- Associate's Degree in a related field preferred
- Experience with Salesforce preferred
Benefits
Comp & perks- Remote, home-office based role
- Flexible working arrangements
- Travel with local, domestic, and/or international trips may be included
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ManagementClient Record ManagementProcess Efficiency CreationTime-Sensitive Project CompletionDatabase UploadsCertificate IssuanceInvoice CreationWork Order ManagementTravel Arrangement CoordinationCritical Analysis
Soft Skills
Strong Attention to DetailInitiativeAdaptabilityStrong Communication SkillsAbility to Switch Tasks Quickly
Tools & Technologies
SalesforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook
Certifications & Qualifications
High School DiplomaAssociate's Degree (Preferred)
Industry Keywords
Certification ProcessProgram ComplianceClient Data ManagementAudit SchedulingTravel Budget Management