Second Nature

Security Engineer

• Diseñar e implementar arquitecturas integrales de seguridad usando IAM, VPC y cifrado de datos en tránsito y reposo
• Gestionar la seguridad de red y perímetro mediante AWS VPC, Security Groups, AWS WAF, AWS Shield y AWS Network Firewall
• Optimizar la entrega segura de contenido con Amazon CloudFront e implementar APIs seguras con Amazon API Gateway
• Desplegar y gestionar instancias EC2, optimizando costos y rendimiento con Spot Instances y Reserved Instances
• Configurar soluciones serverless con AWS Lambda y diseñar alta disponibilidad, recuperación ante desastres y tolerancia a fallos
• Diseñar arquitecturas escalables con Elastic Load Balancing y Auto Scaling Groups
• Desarrollar módulos y plantillas de infraestructura como código con Terraform y CloudFormation
• Integrar seguridad en pipelines CI/CD mediante AWS CodePipeline, análisis estático, escaneo de vulnerabilidades y pruebas de penetración
• Realizar modelado de amenazas y evaluación de riesgos, y educar a equipos de desarrollo y DevOps
• Automatizar políticas de seguridad y respuestas ante incidentes con AWS Lambda y AWS Systems Manager
• Configurar métricas, alarmas, registros y trazabilidad con CloudWatch y AWS X-Ray
• Evaluar requisitos regulatorios como HIPAA, PCI DSS y SOC 2 y asegurar la conformidad de AWS
• Auditar continuamente entornos con CloudTrail, AWS Config y AWS Security Hub
• Generar informes de cumplimiento, remediar brechas de seguridad y participar en mesas de diseño de aplicaciones
• Crear Runbooks, diagramas de arquitectura e informes post-mortem con análisis de causa raíz

Cloud Specialist – Security SSR

Infrastructure Engineer

• Diseñar, implementar, administrar y optimizar la infraestructura en la nube, principalmente en AWS
• Implementar y dar soporte a arquitecturas seguras, escalables y resilientes
• Colaborar e implementar arquitecturas Landing Zone y Cloud Foundations
• Automatizar la infraestructura y las operaciones para aumentar la eficiencia y reducir errores manuales
• Garantizar la seguridad de los datos y la infraestructura mediante mejores prácticas y controles de seguridad
• Optimizar el rendimiento y los costos de la infraestructura en la nube
• Mantenerse actualizado con tecnologías y tendencias cloud
• Colaborar con otros equipos de tecnología para integrar soluciones cloud con sistemas existentes
• Resolver problemas complejos de infraestructura cloud
• Implementar y gestionar soluciones de recuperación ante desastres
• Promover una cultura DevOps y Agile
• Mantener infraestructuras actualizadas y alineadas con estándares internacionales, promoviendo la mejora continua y la preparación para auditorías
• Migrar cargas de trabajo a AWS
• Trabajar con arquitecturas híbridas y modernas: microservicios, serverless y contenedores
• Gestionar networking en AWS, incluyendo VPN, Transit Gateway y subnetting
• Aplicar conocimientos básicos de AWS Direct Connect

Cloud Specialist – Infrastructure Senior

Dietitian

• Assess patients entering the Specialist Weight Management Service and determine suitable intervention pathways
• Conduct assessments via video call and gather detailed patient information to inform clinical decisions
• Create individual formulations based on screening and assessment, clinical expertise, psychological theory, current research, and relevant guidelines such as NICE
• Attend regular multidisciplinary team meetings to discuss assessments and monitor patient care
• Attend clinical supervision with a Practitioner Psychologist regarding complex or high-risk cases
• Manage clinical risk, including safeguarding concerns and risk of suicidal ideation/self-harm
• Maintain confidentiality in line with the Data Protection Act
• Independently manage patient assessment caseloads and escalate relevant issues to the MDT

Assessment Specialist – Psychological Wellbeing Practitioner, Dietitian

Backend Engineer

• Lead the design, architecture, and development of high-performance, scalable software systems
• Write, test, and maintain high-quality code
• Contribute to architectural decisions focused on scalability, performance, and maintainability
• Uphold coding standards and conduct code reviews
• Analyze and resolve complex technical issues
• Optimize code and improve system performance
• Collaborate with product managers, designers, and engineers to translate business requirements into technical solutions
• Drive improvements in code quality, development processes, and team efficiency
• Create and maintain technical documentation, architecture diagrams, and API specifications
• Communicate technical decisions and strategies to technical and non-technical stakeholders
• Participate in sprint planning, stand-ups, and retrospectives
• Stay current with emerging technologies and industry trends
• Mentor junior engineers
• Deliver backend services and APIs on schedule
• Support continuous delivery, monitoring, and trunk-based development

Senior/Staff Software Engineer – Backend-focused

Customer Support

• Answer inbound customer service emails and calls and resolve issues in a timely manner
• Use Salesforce Service Cloud to respond to customer tickets
• Ensure timely resolution of issues and maximize customer satisfaction
• Deliver first-time resolution with quality and professionalism
• Provide proactive customer service through questioning, listening, probing, rapport building, and objection handling
• Maintain accurate customer contact details and company information in Salesforce and partner platforms
• Follow SOPs and maintain professional standards
• Maintain understanding of all Resident Benefit Package products
• Meet and exceed customer expectations, goals, and metrics measured through GetFeedback or CSAT scores
• Provide first-line support for technical issues and product information
• Review and update product-offering information for client and resident accounts
• Respond thoroughly to assigned cases and provide prompt resolution
• Identify opportunities to upsell additional products to current Resident Benefit Packages
• Achieve key outcomes including product education by Day 30, resolving 65+ issues per month by Day 60, and CSAT 90%+, post-call score 4.8+, and QA score 85%+ by Day 90+
• Support property managers and their residents as part of Second Nature’s Resident Experience Platform

Customer Support Specialist

Manager

• Lead and support the SWMS practitioner team, managing remote dietitians, nutritionists, and psychological wellbeing practitioners
• Create a culture of trust, accountability, and continuous improvement
• Simplify complex workflows and reduce operational friction
• Use data to design smarter, more efficient ways of working
• Build and maintain data dashboards and reporting for key performance metrics
• Automate reporting where possible and make data accessible and understandable
• Partner with Operations, Product, Quality, Engineering, and NHS Partnerships teams to mobilise new specialist weight management services
• Develop operational processes and transition services from implementation into sustainable BAU delivery
• Monitor service performance using operational and quality data
• Identify improvement opportunities and ensure consistently high-quality care and member outcomes
• Deliver regular feedback and coaching to support team members’ growth

Team Manager, Weight Management Service

Vice President

• Lead Product Management as a portfolio of businesses
• Report to the Chief Product & Technology Officer with direct exposure to the CEO/Founder and executive team
• Lead Group Product Managers accountable for individual product lines as businesses
• Drive unit economics, revenue, retention, attach rates, new logo acquisition, and portfolio growth
• Rationalize and allocate roadmap investment against business outcomes
• Fund protected discovery capacity and use demand-side customer data for prioritization
• Define and test attach-rate growth mechanisms for core product lines
• Develop product managers into general managers
• Align GTM, Finance, Operations, Engineering, Customer Success, and RevOps behind portfolio priorities
• Partner with Engineering on capacity, feasibility, and delivery
• Partner with Finance and RevOps on unit economics, attribution, pricing, and portfolio margin
• Partner with Go-To-Market on positioning, distribution, acquisition, and attach-rate mechanisms
• Partner with Customer Success and Operations on retention, post-sale experience, and adoption constraints
• Maintain accountability for outcomes beyond direct control