Spectrio

Project Manager

• Assist in planning, scheduling, and tracking project activities for strategic initiatives
• Partner with Sales, Product, Operations, and Support to track project milestones and remove delivery blockers
• Lead regular stand-ups, status reviews, and planning sessions
• Create and manage project documentation, including status reports and stakeholder and ELT sponsor updates
• Maintain project health metrics and identify and communicate potential issues or delays
• Support resource allocation planning and monitor project capacity across workstreams
• Facilitate retrospectives and post-mortem evaluations to capture lessons learned
• Initially manage sub-projects and workstreams under direct mentorship, progressing toward end-to-end ownership of independent projects

Associate Project Manager

Account Manager

• Maintain and expand relationships with strategically critical customers
• Achieve sales quota and assigned strategic account objectives
• Represent the full range of company products and services to assigned customers
• Lead the customer account planning cycle and ensure customer needs and expectations are met
• Establish productive, professional relationships with key personnel in assigned customer accounts
• Coordinate support, service, and management resources to meet account performance objectives and customer expectations
• Lead joint company–strategic account planning for one- and three-year performance objectives, financial targets, and milestones
• Proactively assess, clarify, and validate customer needs
• Lead solution development efforts addressing customer needs
• Sell additional Spectrio services to existing clients
• Prospect for additional leads and contribute to sales best practices
• Drive an effective sales process to achieve monthly and quarterly sales goals
• Prospect to supplement lead flow from Client Care Specialists
• Perform other duties as assigned

Senior Strategic Account Manager

Director

• Develop and implement a strategic vision for customer education programs and initiatives aligned with company goals
• Lead the conception, implementation, and oversight of customer education and operational training programs using diverse learning modalities and technologies
• Collaborate with leadership and cross-functional teams to align customer enablement initiatives with corporate priorities
• Establish KPIs and metrics to assess program efficacy and impact, refining programs using data-driven insights
• Establish scalable processes for delivering training and educational resources through in-person sessions, virtual classrooms, and self-paced learning platforms
• Cultivate continuous learning and development for customers and employees
• Provide strategic direction and mentorship to customer education specialists, knowledge base administrators, instructional designers, trainers, and other stakeholders
• Build strategic partnerships with external training providers, educational institutions, and industry experts
• Advocate for customer education as a core organizational strategy at industry events, conferences, and forums

Director of Customer Education

• Lead, manage, and inspire post-installation support and service for client relationships
• Generate sales opportunities and revenue with Spectrio clients and prospects
• Collaborate with dealer principals, general managers, and dealership contacts to develop campaigns aligned with dealership marketing plans
• Maintain knowledge of Spectrio products, services, and competitive offerings
• Establish professional relationships with key decision makers in assigned customer accounts
• Educate and advise dealer principals and general managers on digital engagement platform best practices
• Modify and maintain targeted playlists based on dealership goals, traffic patterns, dwell times, and customer demographics
• Measure, report, and communicate dealer satisfaction impacts on retention and renewals
• Collaborate with the Production Department to create and network digital assets and optimize user experience
• Evaluate client experience and utilization across multiple channels
• Provide feedback to upper management on the competitive landscape
• Liaise between internal client-interacting departments and Spectrio’s client base
• Launch and train new and qualified dealers on product initiatives
• Inspect and report on installed equipment, including TV screens, racks, and media players
• Report technical and content issues, communicate resolutions, and follow up to ensure client satisfaction
• Meet or exceed monthly key performance indicators
• Develop effective client-contact travel schedules
• Prospect new opportunities for handoff to Regional Sales Managers
• Assess prospect needs, communicate value propositions, and present Spectrio’s product portfolio
• Schedule sales presentations with automotive or advertising decision makers
• Identify upsell opportunities and submit implementation documents
• Solicit referrals and testimonials from satisfied clients
• Support client follow-up, proposal adjustments, tailored information collection, and CRM data entry
• Work independently and meet or exceed Spectrio Sales Standards of Excellence

Associate Project Manager

Senior Strategic Account Manager

Director of Customer Education

Regional Account Manager