SupportYourApp

Customer Support

• Deliver customer support via chat and calls
• Assist customers with billing, how-to-use questions, technical issues, and bugs
• Respond to customer inquiries according to established service level agreements and precise procedures
• Explain platform features, policies, and expectations while providing context for quick solutions
• Escalate complex or high-priority issues to the appropriate internal team
• Conduct research when information is missing and proactively look for solutions

Customer Support Consultant, English C1

Support Engineer

• Deliver customer support via chats and emails
• Record and document incidents, service requests, and customer information in Jira CRM
• Assess and prioritize incidents according to urgency, impact, and procedures
• Escalate incidents to appropriate internal departments or support levels
• Build strong customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data securely
• Maintain understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

Technical Support Consultant, Fluent Croatian, English

Technical Support Consultant, Croatian, English

Recruitment

• Manage the full recruitment cycle from application to job offer
• Monitor automated hiring flows and step in where a personalized approach is needed
• Conduct interviews for roles that follow the standard hiring process
• Assess candidates' communication skills, experience, and overall fit for the role
• Provide detailed feedback on interviewed candidates
• Keep candidate data accurate and up to date in the ATS
• Communicate with candidates throughout the hiring process, ensuring a positive candidate experience
• Act as an ambassador of SupportYourApp and promote the company’s brand and values

SupportYourApp

Customer Support Consultant, English C1

Technical Support Consultant, Fluent Croatian, English

Technical Support Consultant, Croatian, English

Technical Support Consultant, Croatian, English

Freelance Recruitment Specialist, Fluent English

Freelance Recruitment Specialist, Fluent English