TDCX

Customer Support

• Provide excellent customer support through all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
• Ensure first-contact resolution and effective follow-up with service partners and internal departments through case closure
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
• Deliver services according to procedures to maximize customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support continuous improvement of TDCX’s Quality Management System

Customer Service Representative

• Provide excellent support experiences to customers via all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure the highest customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

Customer Service Specialist

Risk

• Work with the ePayment Account to deliver a happier customer experience.
• Support new and existing e-payment users as the company expands globally.
• Communicate with users via phone, chat, and email.
• Provide individual attention to users and carefully research their issues.
• Ask for help from the rest of the team when needed.
• Deliver high-quality customer support for users ranging from fledgling start-ups to Fortune 500 companies.

Risk Account Specialist

• Provide excellent customer support via all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
• Deliver services using the right procedures to maximize customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

Lead Generation

• Serve as the account manager and first point of contact to business owners.
• Introduce business owners to opportunities for increasing business visibility through online marketing.
• Manage business inquiries via phone, e-mail, and/or live chat.
• Provide service and support to clients’ advertisers, publishers, and users.
• Provide strategic advice and solve issues in a consultative role with the client portfolio.
• Implement creative ways to improve client relationships and promote other products.
• Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Perform other duties assigned by management within the category of employment and for effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

Lead Generation Specialist

Inside Sales

• Close incoming sales opportunities by selling product benefits to meet short-term goals, objectives, and quotas
• Assist customers with order placement and provide product information and advice
• Recommend products, services, and solutions that fulfill customers’ needs
• Deliver service meeting department metrics for Sales, Quality, and Productivity
• Overachieve daily and monthly targets
• Recognize, document, and escalate customer issues or trends through appropriate channels
• Maintain product knowledge by attending training workshops and keeping product materials up to date
• Perform other assigned duties within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Inside Sales Specialist

Consultant

• Manage and optimize existing advertisement campaign components, including ad copy, bid prices, cost per conversion, cost per click, and keyword research
• Help create and implement campaign strategies, including keyword research and analysis
• Create performance reports with recommendations for improvement
• Track funds in the account and maintain conversation
• Implement new technology automation capabilities that enhance SEM efforts
• Perform other duties assigned by management within the employment category
• Support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

Campaign Consultant

• Provide excellent customer support via all relevant communication channels.
• Identify customer needs, research existing issues, and provide strategic solutions.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments through case closure.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services according to procedures to maximize customer satisfaction.
• Build sustainable customer relationships and exceed expectations.
• Perform other duties assigned by management within the employment category and support continual improvement of TDCX’s Quality Management System.

Digital Marketing

• Manage and optimize existing advertisement campaign components, including ad copy, bid prices, cost per conversion, cost per click, and keyword research.
• Help create and implement campaign strategies, including keyword research and analysis.
• Create performance reports with recommendations for improvements.
• Track funds in the account and maintain conversation.
• Implement new technologies and automation capabilities that enhance SEM efforts.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

Digital Marketing Campaign Specialist

• Work with the ePayment Account to deliver a happier customer experience.
• Support new and existing e-payment users as the company expands globally.
• Communicate with users via phone, chat, and email.
• Provide individual attention to users and carefully research their issues.
• Ask for help from the rest of the team when needed.
• Provide high-quality customer support for e-payment users, including start-ups and Fortune 500 companies.

• Work with the ePayment Account to deliver a happier customer experience.
• Support new and existing e-payment users as the company expands globally.
• Communicate with users via phone, chat, and email.
• Pay individual attention to users and carefully research their issues.
• Ask for help from the rest of the team when needed.
• Provide high-quality support to users with potentially complex questions.

• Provide excellent support to customers via all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments through case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure high customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

Risk Account Specialist – ePayment

• Work with the ePayment Account to deliver a happier customer experience.
• Provide high-quality support to new and existing e-payment users.
• Communicate with users via phone, chat, and email.
• Pay individual attention to users and carefully research their issues.
• Ask for help from the rest of the team when needed.
• Support users ranging from fledgling start-ups to Fortune 500 companies using e-payment services.

• Work with the ePayment Account to deliver a happier customer experience.
• Provide high-quality support to new and existing e-payment users.
• Communicate with users through phone, chat, and email.
• Pay individual attention to users and carefully research their issues.
• Ask for help from the rest of the team when needed.
• Support users ranging from fledgling start-ups to Fortune 500 companies accepting payments to power their businesses.

• Work with the ePayment Account to deliver a happier customer experience
• Provide high-quality support to new and existing e-payment users
• Communicate with users through phone, chat, and email
• Pay individual attention to users and research their issues carefully
• Ask for assistance from the rest of the team when needed
• Support users ranging from fledgling start-ups to Fortune 500 companies
• Help support the global expansion of the e-payment business