TDCX

Risk

• Work with the ePayment Account to deliver a happier customer experience.
• Support new and existing e-payment users as the company expands globally.
• Communicate with users through phone, chat, and email.
• Provide individual attention and carefully research users’ issues.
• Ask for help from the rest of the team when needed.
• Support users ranging from fledgling start-ups to Fortune 500 companies.

Risk Account Specialist

• Work with the ePayment Account to deliver a happier customer experience.
• Support new and existing e-payment users as the company expands globally.
• Communicate with users via phone, chat, and email.
• Pay individual attention to users and research their issues carefully.
• Ask for help from the rest of the team when needed.
• Provide high-quality support to users, including users ranging from fledgling start-ups to Fortune 500 companies.

Customer Support

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments through case closure.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services according to procedures to maximize customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support continual improvement of TDCX’s Quality Management System.

Customer Service Representative

Human Resources

• Review, update, and maintain proper filing of employees' personal files.
• Assist in general HR clerical and data entry functions.
• Assist in opening and maintaining employee personal files.
• Provide administrative support in Employee Relations matters, HR operational matters, and the appraisal process.
• Improve current processes and provide excellent customer service to employees.
• Support onboarding processes and ensure the first-day office checklist is completed.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

HR Admin, Facilities

• Provide excellent customer support through all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions
• Clarify customer confusion and ensure first-contact resolution
• Follow up effectively with service partners and internal departments to close cases according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
• Deliver services using the correct procedures to maximize customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category
• Support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Sales

• Lead, coach, and drive a high-performing team of Business Development Representatives dedicated to pipeline generation
• Oversee daily outbound prospecting operations
• Optimize lead-to-opportunity conversion funnels
• Ensure delivery of high-quality sales pipeline to downstream commercial teams
• Direct daily BDR team operations and establish performance benchmarks
• Conduct regular 1:1s and drive KPIs around outreach volume, conversion rates, and qualified pipeline generation
• Deliver continuous coaching on cold outreach methodologies, discovery frameworks, objection handling, and cloud value positioning
• Audit opportunity qualification criteria, deal documentation, and CRM hygiene
• Ensure seamless handoffs to downstream sales specialists and maintain pipeline integrity
• Partner with client stakeholders and cross-functional leadership to deploy targeted territory plays
• Analyze campaign metrics, identify operational bottlenecks, and execute corrective action plans
• Balance operational governance, data-driven performance management, and strategic stakeholder alignment to meet and exceed client targets

Sales Team Lead

Digital Marketing

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure the highest customer satisfaction.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties assigned by management within the category of employment and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Digital Marketing Consultant

• Provide excellent customer support through all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions
• Clarify customer confusion and ensure first-contact resolution
• Follow up effectively with service partners and internal departments to close cases according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
• Deliver services according to procedures to maximize customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the continual improvement of TDCX's Quality Management System

Financial Planning and Analysis

• Provide guidance to junior support staff on accounting entries, reconciliations, and analysis
• Prepare, review, and approve journal entries, consolidated statements, and client carrier reconciliations
• Analyze, maintain, and reconcile general ledger accounts, balance sheet accounts, and administrative systems
• Manage monthly, quarterly, and annual general ledger closing for specific countries under the direction of the GL Accounting Manager
• Post and maintain journal entries and perform bank and inter-office reconciliations
• Conduct variance analyses and explain variances between actual results and budget or prior years
• Support monthly and quarterly closing processes
• Track, document, and resolve issues related to closing
• Assist in preparing monthly and quarterly financial reports and analyze inter-office charges
• Monitor identified issues and ensure resolutions are effectively settled in a timely manner
• Implement internal processes and procedures for AR and AP sections
• Perform other duties assigned by management within the employment category and support continual improvement of TDCX's Quality Management System

Senior Finance Manager

Team Leader

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Collaborate with Customer Experience and Training team to identify issues, drive metrics, and balance and prioritize based on seasonality and the needs of customers, team and client.
• Enhance team member performance through team connection, team briefings, and monthly coaching sessions.
• Assist and manage the team in the absence of the Team Leader.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance and continual improvement of TDCX’s Quality Management System.

• Manage the day-to-day operations of the contact centre to ensure KPIs are met
• Develop, review and distribute daily, weekly and monthly performance and service reports
• Make recommendations to the Project Manager to maintain agreed customer service levels
• Establish work procedures and processes supporting company and departmental standards and strategic directives
• Provide accurate, complete and timely performance feedback to team members
• Coach and guide team members to meet KPIs and follow organizational guidelines and policies
• Collaborate with Customer Experience and Training teams to identify issues and drive metrics
• Balance and prioritize activities based on seasonality and the needs of customers, team and client
• Enhance team-member performance through team connection, team briefings and monthly coaching sessions
• Assist and manage the team in the absence of the Team Leader
• Perform other duties assigned by management and support continual improvement of TDCX's Quality Management System

Team Lead

• Manage the day-to-day operations of the contact centre to ensure KPIs are met
• Develop, review and distribute daily, weekly and monthly performance and service reports
• Make recommendations to the Project Manager to maintain agreed customer service levels
• Establish work procedures and processes supporting company and departmental standards, procedures and strategic directives
• Provide accurate, complete and timely performance feedback to team members
• Coach and guide team members to meet KPIs and follow organizational guidelines and policies
• Collaborate with Customer Experience and Training teams to identify issues and drive metrics
• Balance and prioritize operational needs based on seasonality and customer, team and client needs
• Enhance team member performance through team connection, team briefings and monthly coaching sessions
• Assist and manage the team in the absence of the Team Leader
• Perform other duties assigned by management and support continual improvement of TDCX's Quality Management System

• Provide excellent support experience to customers via all relevant communication channels
• Identify customers' needs and research existing issues to provide strategic solutions and clarify confusion
• Ensure first contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
• Deliver services using the right procedures to ensure the highest customer satisfaction
• Build sustainable relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

Customer Service Specialist

• Provide excellent support to customers via all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments to close cases according to service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver services using the correct procedures to ensure high customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance and continual improvement of TDCX’s Quality Management System.

• Provide excellent support to customers via all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure high customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance and continual improvement of TDCX’s Quality Management System.