TDCX

Customer Support

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customers' needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments to achieve case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction using the right procedures.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the category of employment and support the effective implementation, maintenance and continual improvement of TDCX's Quality Management System.

Customer Service Specialist

General

• Provide outstanding customer service through phone and email interactions
• Resolve customer inquiries, complaints, and requests through end-to-end resolution
• Identify customer and stakeholder requirements and deliver timely, effective support
• Provide accurate information to investors and security holders or direct them to appropriate resources
• Handle high volumes of inbound inquiries and correspondence while maintaining service quality and productivity standards
• Respond to transferred calls and conduct outbound follow-ups from email inquiries
• Follow up on outstanding inquiries and ensure resolution within established SLAs
• Assist customers with website and portal-related inquiries and guide them through self-service resources
• Prepare and provide holding statements, dividend statements, tax statements, correspondence, and other investor-related documentation
• Record and maintain accurate customer interaction details in designated systems
• Assign and document investor interactions to appropriate client accounts for reporting and billing
• Identify and communicate operational, service, or client-related risks
• Maintain service commitments for priority or premium clients and escalate concerns to management
• Log, investigate, track, resolve, and close incidents and complaints within required timelines
• Use internal systems, knowledge bases, websites, and operational resources to provide accurate responses
• Collaborate with internal departments regarding communications, transactions, corporate actions, employee share plans, and investor-related activities
• Maintain awareness of developments and events in financial markets and financial services
• Review and update operational processes, identify gaps, and recommend efficiency and service-quality improvements
• Participate in training, coaching, and feedback initiatives
• Meet KPIs, SLAs, productivity targets, quality standards, and service expectations
• Maintain proficiency across multiple systems, tools, and operational platforms
• Adapt to changing priorities, customer needs, and operational requirements
• Support continuous improvement initiatives and apply feedback from peers and leadership
• Perform other duties assigned by management within the scope of employment

Investor Response Officer

Risk

• Work with the ePayment Account to deliver a happier customer experience.
• Support new and existing e-payment users as the company expands globally.
• Communicate with users through phone, chat, and email.
• Pay individual attention to users and carefully research their issues.
• Ask for help from the rest of the team when needed.
• Provide the highest quality of support to users.

Risk Account Specialist

• Provide an excellent support experience to customers via all relevant communication channels
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives
• Ensure first-contact resolution and effective follow-up with service partners and internal departments to close cases according to service standards
• Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
• Deliver services using the right procedures to ensure the highest customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Customer Service Associate

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure high customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Customer Service Representative

• Provide excellent support to customers through all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions
• Clarify customer confusion and ensure first-contact resolution
• Follow up with service partners and internal departments to ensure case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
• Deliver services using the correct procedures to maximize customer satisfaction
• Build sustainable relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category
• Support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

• Provide excellent support experience to customers via all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions
• Clarify customer confusion and ensure first-contact resolution
• Follow up effectively with service partners and internal departments to ensure case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
• Deliver services using the right procedures to ensure high customer satisfaction
• Build sustainable relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the continual improvement of TDCX’s Quality Management System

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments until case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services according to procedures to ensure high customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the category of employment and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services using the correct procedures to ensure high customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

• Provide excellent customer support through all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
• Deliver services according to procedures to maximize customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customers' needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction using the right procedures.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

• Provide excellent customer support through all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
• Deliver services using the correct procedures to maximize customer satisfaction
• Build sustainable relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

• Provide excellent customer support through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments until case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services according to procedures to maximize customer satisfaction.
• Build sustainable customer relationships and exceed customer expectations.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

• Provide excellent support to customers via all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions
• Clarify customer confusion and ensure first contact resolution
• Follow up effectively with service partners and internal departments to ensure case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
• Deliver services using the right procedures to ensure high customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

• Provide excellent support experiences to customers via all relevant communication channels
• Identify customers' needs, research existing issues, and provide strategic solutions while clarifying confusion
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
• Deliver services according to procedures to ensure the highest customer satisfaction
• Build sustainable relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System