TDCX

Account Executive

• Close incoming sales opportunities by selling product benefits to meet short-term goals, objectives, and quotas
• Assist customers with order placement and provide product information and advice suited to customer needs
• Ensure recommended products, services, and solutions fulfill client needs
• Provide a high level of service while meeting Sales, Quality, and Productivity metrics
• Overachieve daily and monthly targets
• Recognize, document, and escalate customer issues or trends through appropriate channels
• Maintain product knowledge by attending training workshops and keeping product materials up to date
• Perform other assigned duties within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

General Pipeline Account Executive

Customer Support

• Provide excellent customer support through all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions
• Clarify customer confusion and ensure first-contact resolution
• Follow up with service partners and internal departments to ensure case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
• Deliver services using the correct procedures to maximize customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category
• Support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

Customer Service Representative

• Provide excellent support to customers via all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments through case closure.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure the highest customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the continual improvement of TDCX's Quality Management System.

Customer Service Specialist

Recruitment

• Work closely with hiring managers to understand recruiting and selection requirements and meet hiring needs on time
• Manage the complete recruitment cycle, including sourcing, job advertising, resume screening, and interviewing, to deliver headcount targets
• Adopt effective and innovative recruitment methods
• Participate in recruitment marketing programs, including career talks and job fairs
• Prepare recruitment reports to monitor and assess recruitment strategy effectiveness
• Complete recruitment administrative functions
• Ask appropriate questions when interviewing candidates
• Sell the best talent to hiring managers and candidates
• Work with HR representatives or company leaders to ensure alternative solutions align with organizational budgets and policies
• Perform other assigned duties within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

Assistant Talent Acquisition Expert

• Provide excellent support experiences to customers via all relevant communication channels.
• Identify customers' needs and research existing issues to provide strategic solutions.
• Clarify confusion and tailor responses to customers' needs.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure the highest customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

• Provide excellent customer support through all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
• Deliver services using appropriate procedures to maximize customer satisfaction
• Build sustainable relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

• Provide excellent customer support through all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
• Deliver services using appropriate procedures to maximize customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

• Provide excellent support to customers via all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments to close cases according to service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure high customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the category of employment and support the effective implementation, maintenance and continual improvement of TDCX's Quality Management System.

QA Engineer

• Partner with department managers to deliver feedback regarding customer interactions, identify opportunities for improvement, and provide direct feedback to representatives
• Advise the training department by identifying training deficiencies, trends, gaps, and additional needs through various forms of call monitoring
• Lead, mentor, and develop team members to promote quality awareness and implement quality programs and initiatives toward Customer Experience Excellence
• Perform quality spot checks of service tickets, phone calls, and other customer interactions to ensure applicable standards are met or exceeded
• Compile and analyze customer scorecards, on-time delivery, and other performance metrics to identify and report service-gap trends
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

Global QA DNA Lead

• Provide excellent support experiences to customers via all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments to close cases according to service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure the highest customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance and continual improvement of TDCX’s Quality Management System.

Digital Marketing

• Manage and optimize existing advertisement campaign components, including ad copy, bid prices, cost per conversion, cost per click, and keyword research.
• Help create and implement campaign strategies, including keyword research and analysis.
• Create performance reports with recommendations for improvements.
• Track funds in the account and maintain conversation.
• Implement new technologies and automation capabilities that enhance SEM efforts.
• Perform other duties assigned by management within the category of employment.
• Support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

Digital Marketing Campaign Specialist

• Provide excellent customer support via all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions
• Clarify customer confusion and tailor responses to specific needs
• Ensure first-contact resolution and effective follow-up with service partners and internal departments
• Ensure case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines
• Enhance workflow and customer experience
• Deliver services according to the right procedures to maximize customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category
• Support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Customer Service Team Lead

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions.
• Clarify customer confusion and ensure first-contact resolution.
• Follow up effectively with service partners and internal departments to ensure case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services using the correct procedures to maximize customer satisfaction.
• Build sustainable customer relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.