Teal Health

Account Manager

• Build and close a pipeline of health system and large provider network accounts
• Navigate multi-stakeholder sales cycles across CMOs, line-of-business owners, quality and population health leaders, and lab directors through signed agreements
• Drive accounts to roll out at scale by securing outreach authorization and using population health outreach to grow screening volume
• Work cross-functionally with integration and customer success teams on go-live and post-launch account performance
• Own the health system partnerships channel end to end, from landing new accounts through scaled rollout

Director, Health Systems Partnerships

Marketing

• Own lifecycle strategy and execution across Teal’s direct-to-consumer and B2B patient journeys
• Build, optimize, and continuously improve patient journeys to increase conversion, appointment attendance, kit returns, abnormal follow-up adherence, and repeat screening participation
• Develop personalized, segmented lifecycle programs across email, SMS, portal chat, portal reminders, direct mail, voice AI, and ringless voicemail
• Design and implement lifecycle infrastructure, CRM systems, automation, and engagement tools
• Refine audience segmentation, behavioral triggers, and patient journeys to reduce friction and improve funnel movement
• Create and execute testing programs across messaging, timing, channels, incentives, and patient experiences
• Own lifecycle analytics, reporting, and funnel performance measurement
• Identify drop-off points and translate patient behavior insights into actionable recommendations
• Partner with product, growth, engineering, medical operations, revenue strategy, and customer support teams
• Manage HIPAA- and TCPA-compliant lifecycle communications, consent, opt-out handling, and privacy-safe engagement
• Stay current on lifecycle marketing best practices, consumer behavior, personalization, and healthcare engagement innovations

Lifecycle Marketing Manager

Revenue Operations

• Manage the claims process, including codes, modifiers, patient and insurance information, and providers on claims
• Build pre-submission checks to catch claims errors
• Own the denials process end to end, including workflow, prioritization, and escalation
• Trace denial patterns to coding rules, system settings, provider enrollment gaps, or skipped eligibility checks and fix root causes
• Track insurer implementation of the cervical cancer testing 2027 coverage requirement
• Use coverage implementation findings in appeals and escalate contracting patterns to the Principal, Revenue
• Own and explain net collection rate, denial rate, clean claim rate, days in accounts receivable, and cash collected by insurer, state, and month
• Manage aging balances and cash flow by deciding when to appeal, rebill, or stop working claims
• Own the weekly revenue cycle dashboard and denial reporting
• Partner with the data team to source metrics directly from systems
• Provide evidence for insurance negotiations and identify patients better served by self-pay at intake
• Work with Product and Engineering on insurance verification, data capture, and automated routing improvements
• Report to the Principal, Revenue Strategy & Operations

Senior Manager, Revenue Cycle Management

• Own lifecycle strategy and execution across direct-to-consumer and B2B patient journeys
• Build and optimize patient journeys to improve conversion, appointment attendance, kit return rates, abnormal follow-up adherence, and repeat screening participation
• Develop segmented lifecycle programs across email, SMS, portal chat, portal reminders, direct mail, voice AI, and ringless voicemail
• Design and implement lifecycle infrastructure, CRM systems, automation, and engagement tools
• Refine audience segmentation, behavioral triggers, and patient journeys to reduce friction
• Create and execute tests across messaging, timing, channels, incentives, and patient experiences
• Own lifecycle analytics, reporting, and funnel performance measurement
• Identify drop-off points and translate patient behavior insights into recommendations
• Partner with product, growth, engineering, medical operations, revenue strategy, and customer support teams
• Manage HIPAA- and TCPA-compliant communications, consent, and opt-out handling
• Stay current on lifecycle marketing, consumer behavior, personalization, and healthcare engagement best practices
• Build a scalable patient engagement engine for Teal Health, which provides at-home cervical cancer screening and preventive-care access