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Short-Term Disability Analyst
The HartfordCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in evaluating short-term disability claims while adhering to corporate standards and regulatory requirements. Excels in providing exceptional customer service and fostering a collaborative team environment.
Highest-signal resume keywords
Claims ExperienceCustomer Service ExperienceMedical TerminologyMicrosoft Office ProficiencyProblem-Solving Skills
About the role
Key responsibilities & impact- Investigate short-term disability claims to determine whether insured people qualify for benefits
- Work with claimants on treatment plans to support a responsible return to work
- Follow corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements
- Provide exceptional customer service to internal and external customers
- Serve as a key contact for stakeholders and gather and communicate short-term disability claim information
- Apply critical thinking, analytical skills and mathematical aptitude to evaluate information and reach appropriate conclusions
- Use business acumen and technical expertise to make informed decisions with appropriate management guidance
- Foster a positive, collaborative team environment
- Support Group Benefits Claims' Diversity and Inclusion initiatives and business objectives
Requirements
What you’ll need- High School Diploma/GED required; Associate's or Bachelor's degree preferred
- 1+ years of customer service experience required
- 1+ years of claims experience preferred
- Medical terminology experience preferred
- Proficiency in Microsoft Office applications
- Ability to navigate multiple systems simultaneously
- Professional verbal and written communication skills
- Highly organized with strong problem-solving skills
- Detail-oriented with the ability to maintain quality and accuracy while meeting productivity expectations
- Ability to thrive in a structured team environment
- Ability to excel in a high-volume, ever-changing environment
- Readily embraces change and champions innovation
- Successfully complete a multi-week New Hire Training Course and pass the final course assessment within 30 business days of completion
- Ability to work 8am–4:30pm local standard time after training
- Ability to travel out of state for up to two weeks during new hire training
Benefits
Comp & perks- Hybrid or 100% remote work arrangement based on location and business needs
- Paid travel expenses for required out-of-state training travel
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationMathematical AptitudeAnalytical SkillsDetail-OrientedQuality Maintenance
Soft Skills
Professional CommunicationOrganizational SkillsCollaborationAdaptabilityCustomer Focus
Tools & Technologies
Microsoft Office ApplicationsMultiple Systems Navigation
Industry Keywords
Short-Term Disability ClaimsCorporate StandardsRegulatory ComplianceDiversity and InclusionStakeholder Communication