US Anesthesia Partners

Accounts Receivable

• Contact insurance companies regarding outstanding claim status
• Process and follow up on appeals to insurance companies
• Refile claims as needed
• Work correspondence daily
• Maintain basic spreadsheet proficiency
• Audit adjustment requests and complete them when appropriate
• Resolve manual accounts-receivable follow-up tasks
• Work outstanding accounts receivable from assigned work queues
• Meet department productivity standards
• Maintain an accuracy rating of at least 97% on audited accounts
• Maintain strict confidentiality
• Develop subject-matter expertise across multiple workflows and payers
• Identify and communicate trends to leadership
• Perform other assigned duties

Accounts Receivable Representative II

QA Automation Engineer

• Design and document process automations adhering to a well-architected automation framework
• Collaborate with business stakeholders to translate processes into technical solutions across multiple automation technologies
• Create and maintain automation architecture documentation, including architectural diagrams, PDDs, SDDs, and runbooks
• Manage and maintain the automation environment, including robots and associated platform technologies
• Participate in the full software development lifecycle
• Conduct automation code reviews to ensure USAP governance and standards are followed
• Work with the enterprise architect and senior automation developer to apply enterprise architecture governance at the automation development level
• Maintain awareness of technology trends and advancements to keep USAP automation development competitive and secure
• Perform other duties as assigned by management

Process Automation Engineer

Supervisor

• Process daily schedules
• Interact directly with hospital OR scheduling and/or management
• Maintain positive relationships with partnered facilities
• Ensure timely communication and efficient issue resolution
• Maintain daily contact with physicians, division managers, and external contacts
• Produce and maintain anesthetist hours and daily peel-off
• Recognize time gaps and question time inconsistencies
• Monitor and update anesthetist start times
• Independently assess schedules, anticipate issues, and communicate with providers
• Produce and maintain daily schedules for all campuses and off-site locations
• Confirm off-site schedules are entered into QGenda and remain current
• Confirm weekly room-count accuracy for off-site locations
• Compile and distribute the next-day schedule
• Prepare weekly off-site location overviews for staffing
• Monitor future manpower needs using vacation, call, and projected-needs reviews
• Maintain cross-coverage data
• Ensure in-house schedules are completed accurately and timely
• Provide weekly, monthly, or quarterly reports as requested
• Perform other assigned duties

Supervisor – Scheduling

Advocate

• Answer incoming calls from patients, insurance companies, physician offices, and facilities
• Respond to inquiries and complaints regarding billing, claims, claim denials, payments, and collections
• Record all customer contacts, resolutions, and referrals
• Resolve questions directly whenever possible
• Respond to written inquiries and notify patients of delays
• Explain account situations accurately in simple language
• Complete assigned tasks in a timely manner
• Attend in-service training
• Identify and communicate complaint patterns to management
• Maintain strict confidentiality
• Document all actions in system notes
• Provide courteous, personal service
• Meet customer satisfaction and productivity/performance standards
• Follow company policies and procedures
• Perform other assigned duties

Patient Advocate I

• Collect outstanding accounts receivable from government and commercial third-party payers
• Contact insurance companies regarding outstanding claim status
• Process and follow up on appeals
• Refile claims as needed
• Work correspondence daily
• Audit and complete adjustment requests when appropriate
• Resolve manual AR follow-up tasks
• Work assigned outstanding accounts receivable queues
• Meet departmental productivity standards
• Maintain at least a 97% accuracy rating on audited accounts
• Maintain strict confidentiality
• Become a subject matter expert across multiple workflows and payers
• Identify and communicate trends to leadership
• Perform other assigned duties

• Design and document process automations using well-architected automation framework principles
• Collaborate with business stakeholders to translate process automation needs into technical solutions across multiple automation technologies
• Create and maintain automation architecture documentation, including architectural diagrams, PDD, SDD, and runbooks
• Manage and maintain the automation environment, including robots and associated platform technologies
• Participate in the full software development lifecycle (SDLC)
• Conduct automation code reviews to ensure USAP governance and standards are followed
• Work with the enterprise architect and senior automation developer to apply enterprise architecture governance and guidance
• Maintain awareness of technology trends and advancements to keep USAP automation development competitive and secure
• Perform other duties as assigned by management