US Anesthesia Partners

Accounts Receivable

• Contact insurance companies for status updates on outstanding claims
• Process and follow up on appeals to insurance companies
• Refile claims as needed
• Work correspondence daily
• Use spreadsheets at a basic proficiency level
• Audit adjustment requests and complete them when appropriate
• Resolve Manual Tasks assigned to Accounts Receivable for follow-up
• Work outstanding accounts receivable from assigned work queues
• Meet department productivity standards
• Maintain an accuracy rating of 97% or greater on audited accounts
• Maintain strict confidentiality
• Become an SME across multiple workflows and various payers
• Identify and communicate trends to leadership
• Provide peer payer and system training support
• Gather data and report it in partnership with leadership
• Perform other assigned duties

Accounts Receivable Representative III

Compliance

• Follow payer compliance management standard operating procedures
• Analyze, evaluate, and validate payer under- and over-allowable variances in work queues
• Manage corrective actions through appeals, cross-workflow, or escalation to management
• Gather appeal documentation and file appeals to payers
• Follow up on appeal results 45–60 days after submission
• Partner with leadership to research and report systemic payer issues creating variance trends
• Use the out-of-model guidance matrix to report over-allowed variances to leadership and finance
• Learn payer policies and contractual terms
• Research and respond to refund requests and take appropriate action
• Inquire with leadership and contract management about potential contract term discrepancies
• Communicate regularly with management regarding payer variance issues
• Perform occasional standing and walking, frequent sitting and hand/finger movement, and use office equipment while communicating verbally and in writing

Payer Compliance Specialist I

Recruitment

• Source anesthesia professionals using job boards, social media, networking, and other recruiting methods
• Screen candidates through CV reviews and phone interviews
• Develop and execute marketing and branding initiatives
• Negotiate contract terms with the Clinical Recruitment Manager and candidates, including compensation, benefits, and work schedules
• Facilitate contract amendments and resolve contract-related issues or discrepancies
• Advocate and act as liaison between clients and candidates
• Coordinate interviews between candidates and healthcare facilities
• Facilitate placement from initial contact through job offer negotiation
• Guide candidates through onboarding and ensure paperwork and credentials are completed timely
• Monitor anesthesia staffing industry trends, market conditions, and competitor activities
• Analyze market data to identify business development and growth opportunities
• Ensure regulatory and company-policy compliance
• Maintain accurate candidate records
• Assist in constructing and distributing reports for Operations and Clinical Leadership Teams

Clinical Recruiter, Anesthesia OnCall

• Identify qualified candidates for healthcare positions and perform full-cycle recruitment
• Source anesthesia professionals using job boards, social media, networking, and other recruiting methods
• Screen candidates through CV reviews and phone interviews
• Develop and execute marketing and branding initiatives
• Collaborate with the Clinical Recruitment Manager and candidates to negotiate contract terms, including compensation, benefits, and work schedules
• Facilitate contract amendments and resolve contract-related issues as a client-candidate liaison
• Coordinate interviews with candidates and healthcare facilities
• Facilitate placement from initial contact through job-offer negotiation
• Guide candidates through onboarding and ensure paperwork and credentials are completed promptly
• Monitor anesthesia staffing industry trends, market conditions, and competitor activity
• Analyze market data for business development and growth opportunities
• Ensure compliance with regulatory requirements and company policies
• Maintain accurate, current candidate records
• Assist in constructing and distributing reports for Operations and Clinical Leadership Teams
• Perform duties involving occasional standing and walking, frequent sitting and hand/finger movement, and use of office equipment (in office or remote)

• Identify qualified candidates for healthcare positions and perform full-cycle recruitment
• Source anesthesia professionals using job boards, social media, networking, and other recruiting resources
• Screen candidates through CV reviews and phone interviews
• Develop and execute marketing and branding initiatives
• Collaborate with the Clinical Recruitment Manager and candidates to negotiate contract terms
• Facilitate contract amendments and resolve contract-related issues as a liaison between clients and candidates
• Coordinate interviews between candidates and healthcare facilities
• Guide candidates through onboarding, paperwork, and credential completion
• Monitor anesthesia staffing industry trends, market conditions, and competitors
• Analyze market data to identify business development and growth opportunities
• Ensure regulatory and company-policy compliance
• Maintain accurate candidate records
• Assist with constructing and distributing reports for Operations and Clinical Leadership Teams

Clinical Recruiter – Anesthesia OnCall

Director

• Serve as the VP’s technology delivery lieutenant, owning day-to-day execution, operational performance, delivery governance, and escalation management
• Lead application development, automation, platform development, integration delivery, release management, and application support for clinical business solutions
• Translate business strategies, product roadmaps, requirements, and priorities into executable delivery plans, estimates, staffing models, milestones, and measurable outcomes
• Partner with enterprise architecture and solution architecture to align solutions with architecture, security, data, integration, resiliency, and technology standards
• Establish and operate software development lifecycle practices using Agile, DevOps, testing, change control, release, documentation, and quality assurance
• Own delivery commitments and portfolio execution across scope, schedule, resources, dependencies, risks, issues, quality, financial performance, and stakeholder communication
• Lead automation strategy execution, workflow automation, process optimization, reusable capabilities, controls, monitoring, and sustainable support models
• Provide interim direct leadership for the platform development team; recruit, onboard, and develop its future manager
• Lead application support and service operations, including incidents, problems, requests, changes, releases, root cause analysis, service levels, availability, and continuous improvement
• Establish dashboards and operating reviews covering delivery, throughput, quality, technical debt, application health, service levels, incidents, customer satisfaction, capacity, and financial performance
• Balance development, enhancements, production support, regulatory needs, technical debt, platform lifecycle, and modernization priorities
• Build capacity, workforce, succession, and sourcing plans across employees, contractors, managed services, and vendors
• Lead and develop managers, technical leads, engineers, developers, automation specialists, analysts, and support professionals
• Manage technology vendors and delivery partners, including performance, statements of work, deliverables, service levels, financials, risks, and corrective actions
• Ensure solutions and support processes comply with security, privacy, HIPAA, audit, data governance, business continuity, and regulatory requirements
• Provide executive-level reporting, recommendations, decision support, and escalation of material risks, dependencies, tradeoffs, and delivery constraints
• Drive continuous improvement, standardization, automation, and reuse to increase delivery speed, quality, reliability, transparency, and business value

Senior Director – Technology and Delivery

• Own day-to-day technology delivery execution, operational performance, delivery governance, and escalation management across the technical portfolio
• Lead application development, automation, platform development, integration delivery, release management, and application support for clinical business solutions
• Translate business strategies, product roadmaps, requirements, and priorities into executable delivery plans, estimates, staffing models, milestones, and measurable outcomes
• Partner with enterprise architecture and solution architects to align solutions with architecture, security, data, integration, resiliency, and technology standards
• Establish and operate software development lifecycle practices using Agile, DevOps, testing, change control, release, documentation, and quality assurance
• Own portfolio scope, schedule, resources, dependencies, risks, issues, quality, financial performance, and stakeholder communication
• Lead automation strategy execution, workflow automation, process optimization, reusable capabilities, controls, monitoring, and sustainable support models
• Provide interim direct leadership for the platform development team and recruit, onboard, and develop its future manager
• Lead application support and service operations, including incidents, problems, requests, changes, releases, root cause analysis, service levels, availability, and continuous improvement
• Establish dashboards and operating reviews for delivery, quality, application health, service levels, capacity, customer satisfaction, and financial performance
• Manage capacity, workforce, succession, and sourcing plans across employees, contractors, managed services, and vendors
• Lead and develop technical managers, leads, engineers, developers, automation specialists, analysts, and support professionals
• Manage technology vendors and delivery partners, including performance, statements of work, deliverables, service levels, financials, risks, and corrective actions
• Ensure compliance with security, privacy, HIPAA, audit, data governance, business continuity, and regulatory requirements
• Provide executive reporting, recommendations, decision support, and escalation of material risks and delivery constraints
• Drive continuous improvement, standardization, automation, and reuse to improve delivery speed, quality, reliability, transparency, and business value

• Serves as the VP’s technology delivery lieutenant, owning day-to-day execution, operational performance, delivery governance, and escalation management across the technical portfolio
• Leads application development, automation, platform development, integration delivery, release management, and application support for clinical business solutions
• Translates business strategies, product roadmaps, requirements, and priorities into executable delivery plans, estimates, staffing models, milestones, and measurable outcomes
• Partners with enterprise architecture and solution architecture to ensure alignment with architecture, security, data, integration, resiliency, and technology standards
• Establishes and operates software development lifecycle practices using Agile, DevOps, testing, change control, release, documentation, and quality assurance
• Owns portfolio execution, including scope, schedule, resources, dependencies, risks, issues, quality, financial performance, and stakeholder communication
• Leads automation strategy execution, workflow automation, process optimization, reusable capabilities, controls, monitoring, and sustainable support models
• Provides interim direct leadership for the platform development team, recruits and develops its future manager, and transitions responsibilities
• Leads application support and service operations, including incidents, problems, requests, changes, releases, root cause analysis, service levels, availability, and continuous improvement
• Establishes dashboards and operating reviews for delivery, throughput, quality, technical debt, application health, service levels, incidents, customer satisfaction, capacity, and financial performance
• Balances development, enhancements, production support, regulatory needs, technical debt, platform lifecycle, and modernization priorities
• Builds capacity, workforce, succession, and sourcing plans across employees, contractors, managed services, and vendors
• Leads and develops technical managers, leads, engineers, developers, automation specialists, analysts, and support professionals
• Manages technology vendors and delivery partners, including performance, statements of work, deliverables, service levels, financials, risks, and corrective actions
• Ensures solutions and support processes comply with security, privacy, HIPAA, audit, data governance, business continuity, and regulatory requirements
• Provides executive reporting, recommendations, decision support, and escalation of material risks, dependencies, tradeoffs, and delivery constraints
• Drives continuous improvement, standardization, automation, and reuse to improve delivery speed, quality, reliability, transparency, and business value

Advocate

• Answer incoming telephone calls from patients, insurance companies, physician offices, and facilities
• Respond to inquiries and complaints regarding billing, claims, claim denials, payments, and collection activities
• Record customer contacts, resolutions, and forwarding actions
• Resolve questions directly whenever possible
• Respond to written inquiries and notify patients of resolution delays
• Explain account situations accurately in simple language
• Complete assigned tasks in a timely manner
• Attend in-service training and stay current on contract and procedure changes
• Identify and communicate complaint patterns to management
• Maintain strict confidentiality
• Document all actions in system notes
• Provide courteous, professional personal service
• Meet customer satisfaction and productivity/performance standards
• Adhere to company policies and procedures
• Perform other duties as assigned

Patient Advocate I

System Administrator

• Monitor, maintain, and support servers and other IT infrastructure components to ensure high availability and performance
• Diagnose and resolve complex hardware, software, and network issues
• Assist in setting up security measures, including antivirus solutions, to protect company data and IT infrastructure
• Plan and execute system upgrades, patches, and installations
• Manage backup and disaster recovery solutions
• Maintain detailed documentation of system configurations, procedures, and troubleshooting steps
• Provide advanced technical support to end-users
• Lead or participate in IT-related projects, including deployment of new technologies and systems

Systems Administrator

Scheduler

• Perform all aspects of regional scheduling, including daily, nightly, and weekend assignments
• Navigate the scheduling system, enter cases, and read daily schedules
• Set daily schedules, manage daily operations, review cases, and communicate with providers, surgeons, and facilities
• Complete daily summaries and check-outs independently
• Escalate staffing shortages and scheduling issues to managers, physician leaders, or regional coordinators
• Perform provider call trades and swaps
• Manage and approve PTO requests
• Post cases according to platform-specific requirements
• Coordinate next-day schedules, additions, emergencies, and schedule changes with the designated physician leader
• Ensure sufficient regional staffing for surgeries and maintain the call rotation
• Maintain meeting calendars, provider call information, vacation tracking, physician preferences, and surgeon information
• Create and manage holiday call schedules
• Train new scheduling employees
• Write and maintain scheduling policies and procedures
• Communicate with regional, operations, physician, scheduling, and leadership stakeholders
• Maintain department documents and ensure adherence to policies and procedures

Regional Scheduler

Supervisor

• Process daily schedules and interact directly with hospital OR scheduling and/or management
• Maintain positive relationships with facilities partnered with USAP
• Produce and maintain anesthetist hours and daily peel-off
• Recognize time gaps and question time inconsistencies
• Monitor and update anesthetist start times
• Independently assess schedules, anticipate potential issues, and communicate with providers
• Produce and maintain daily schedules for all campuses and off-site locations
• Enter and confirm off-site schedules in QGenda
• Communicate with off-site locations to ensure schedules are current
• Confirm weekly room counts for off-site locations
• Compile and distribute next-day schedules to the appropriate scheduling team
• Prepare weekly overviews of off-site locations for staffing
• Monitor future manpower needs through review of vacation, call, and projected needs
• Maintain cross-coverage data
• Ensure in-house schedules are completed daily accurately and on time
• Provide weekly, monthly, or quarterly reports as requested
• Perform other duties as assigned

Supervisor – Scheduling

• Perform all aspects of regional scheduling, including daily, nightly, and weekend assignments
• Navigate the scheduling system, including case entry and reading daily schedules
• Set daily schedules, manage daily operations, enter and review cases, and communicate with providers, surgeons, and facilities
• Complete daily summaries and check-outs independently
• Communicate staffing shortages and scheduling issues to management and physician leadership
• Perform provider call trades and swaps
• Manage and approve PTO requests
• Post cases according to platform-specific requirements
• Coordinate the next day’s schedule, additions, emergencies, and schedule changes with the designated physician leader
• Ensure sufficient regional staffing for surgeries and maintain the call rotation
• Maintain meeting calendars, provider call information, and vacation tracking
• Create and manage holiday call schedules
• Train new scheduling employees as assigned
• Maintain physician preferences and surgeon information in scheduling software
• Write and maintain scheduling policies and procedures as needed
• Communicate with regional, operations, physician, scheduling, and leadership stakeholders
• Maintain department documents and ensure adherence to policies and procedures

• Monitor, maintain, and support servers and other IT infrastructure components
• Diagnose and resolve complex hardware, software, and network issues
• Assist in setting up security measures, including antivirus solutions
• Plan and execute system upgrades, patches, and installations
• Manage backup and disaster recovery solutions
• Maintain detailed documentation of system configurations, procedures, and troubleshooting steps
• Provide advanced technical support to end-users
• Assist with IT-related inquiries and issues
• Lead or participate in IT-related projects, including deployment of new technologies and systems

QA Automation Engineer

• Design and document process automations following a well-architected automation framework
• Collaborate with business stakeholders to translate process automation needs into technical solutions across multiple automation technologies
• Create and maintain automation architecture documentation, including architectural diagrams, PDDs, SDDs, and runbooks
• Manage and maintain the automation environment, including robots and associated platform technologies
• Participate in the full software development lifecycle (SDLC)
• Conduct automation code reviews to ensure governance and standards are followed
• Work with the enterprise architect and senior automation developer to implement enterprise architecture governance at the automation development level
• Maintain awareness of technology trends and advancements to keep automation development competitive and secure
• Perform other duties assigned by management

Accounts Receivable Representative III

Payer Compliance Specialist I

Clinical Recruiter, Anesthesia OnCall

Clinical Recruiter, Anesthesia OnCall

Clinical Recruiter – Anesthesia OnCall

Senior Director – Technology and Delivery

Senior Director – Technology and Delivery

Senior Director – Technology and Delivery

Patient Advocate I

Systems Administrator

Regional Scheduler

Supervisor – Scheduling

Regional Scheduler

Systems Administrator

Process Automation Engineer