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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in customer-facing technical support for Linux-based enterprise infrastructure, with a strong focus on troubleshooting complex issues in classified environments. Proficient in managing hardware replacements and maintaining compliance with federal security standards while providing exceptional technical writing and communication skills.
Highest-signal resume keywords
Linux AdministrationTechnical Support for Federal ProgramsSELinux and STIG ComplianceActive TS/SCI ClearanceCustomer Communication
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own customer cases end to end for federal and special programs accounts, from triage through troubleshooting, communication, and closure
- Analyze the complete solution stack across applications, GPU and compute systems, clients, network fabric, storage, and cloud to isolate root causes
- Work on site inside customer secure facilities and SCIFs when remote access is not permitted, including during critical incidents
- Collect, review, and sanitize diagnostics in air-gapped and classified environments according to customer security requirements and approved release procedures
- Escalate issues to Global Resolution Engineering with reproduction steps, evidence, and root-cause hypotheses while remaining the customer-facing owner
- Manage hardware replacement under federal media-handling rules, including drive retention and sanitization
- Install, upgrade, and maintain WEKA in hardened environments using SELinux, DISA STIG, FIPS 140-3, and RMF controls
- Author and maintain internal and customer-facing Knowledge Base articles, including federal procedures
- Convert recurring issues into product and process improvements through feedback to Development
- Provide technical support for federal pre-sales engineers, partners, and resellers
- Participate in on-call rotations for government and special programs customers
- Travel regionally and domestically
Requirements
What you’ll need- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
- 10+ years in customer-facing technical support, sustaining engineering, or systems engineering for Linux-based enterprise infrastructure
- Proven track record of resolving complex issues in distributed systems
- Strong Linux expertise, including RHEL and Ubuntu administration, kernel, networking, storage, and drivers
- Experience with distributed storage or parallel file systems
- Knowledge of high-performance networking: RDMA, RoCE, InfiniBand, and Ethernet
- Experience with log and core dump analysis, perf, gdb, and structured fault isolation in multi-vendor environments
- Experience with systems provisioning and administration in classified environments, including SELinux, STIG, and RMF
- Experience working directly with customers during critical, high-visibility incidents
- Experience partnering with engineering teams on defect resolution, including reproduction and root-cause evidence
- Excellent written and spoken English
- Willingness to work flexible hours, on-call, and on site in customer secure facilities
- US citizenship
- Active TS/SCI clearance
- Current DoD 8140 qualifying certification: Security+ CE, CISSP Associate, or CISSP
- Strong technical writing skills
- Experience with GPU and AI workloads, GPUDirect Storage, or NVIDIA DGX/SuperPOD environments is a plus
- Experience with AWS GovCloud, Azure Government, Kubernetes, containerization, or virtualization is a plus
- Knowledge of NFS, SMB, S3, DPDK, UCX, Python, Bash, Ansible, or Terraform is a plus
Benefits
Comp & perks- On-call participation may include nights, weekends, and company holidays
- Regional and domestic travel opportunities/coverage
- Opportunity to work with WEKA NeuralMesh, GPU, AI, and high-performance infrastructure technologies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Linux ExpertiseRHEL AdministrationUbuntu AdministrationDistributed Storage SystemsLog and Core Dump AnalysisSystems ProvisioningGPU WorkloadsNetworking KnowledgeTechnical WritingFault Isolation
Soft Skills
Excellent Written CommunicationProblem-SolvingCustomer-Facing SkillsCollaborationFlexibility
Tools & Technologies
AWS GovCloudAzure GovernmentKubernetesContainerizationVirtualizationGPUDirect StorageNVIDIA DGXAnsibleTerraformPython
Certifications & Qualifications
Security+ CECISSP AssociateCISSP
Industry Keywords
Federal ProgramsClassified EnvironmentsMedia-Handling RulesOn-Call SupportHigh-Performance Networking