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Mental Health Response Clinician – Crisis Team

Whakarongorau Aotearoa // New Zealand Telehealth Services//
Posted 10/19/2026full-timeRemote • New ZealandMid-LevelSenior💰 NZ$48 per hourWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mental health telephone triage, utilizing clinical guidelines and decision-support tools to ensure safe practice. Strong ability to build rapport with service users and collaborate effectively with various stakeholders while maintaining accurate documentation.

Highest-signal resume keywords
Mental Health Telephone TriageSuicide Risk AssessmentCrisis Intervention PlanningCultural CompetenceRegistered with NZ Professional Registration Board

About the role

Key responsibilities & impact
  • Deliver high-quality mental health telephone triage using the UK triage tool, de-escalation interventions and support planning
  • Build rapport with service users and whānau and create effective support plans and referrals
  • Collaborate with Police, Ambulance, crisis teams and frontline partners for seamless handover, communication and outcomes using the ISBAR model
  • Maintain accurate professional documentation in line with regulatory and organisational standards
  • Ensure consult documents reach the correct clinical team promptly
  • Use clinical guidelines, decision-support tools and technology to support safe clinical practice
  • Act as shift coordinator when required
  • Provide first-point professional support for people experiencing mental distress and guide callers toward safe next steps

Requirements

What you’ll need
  • 5+ years’ experience working in an acute mental health setting, such as Crisis Team, liaison Psychiatry, Community MH, In-patient Mental Health or Triage team
  • Registered with the NZ Professional Registration Board and hold a current Annual Practising Certificate
  • Experience delivering telephone triage and interventions within mental health settings
  • Experience working with suicide and risk, including effective risk assessment and management
  • Ideally, DAO experience
  • Confident and competent using multiple IT systems
  • Accurate documentation and responsible workload management
  • Excellent clinical judgement in mental health triage, suicide risk assessment, intervention planning and telephone-based support
  • Strong communication skills
  • Strong cultural competence and practical application of Te Tiriti o Waitangi and culturally safe practice

Benefits

Comp & perks
  • Work from home
  • Access exclusive discounts with Boost and Samsung
  • Purchase up to two extra weeks of leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Telephone TriageRisk AssessmentIntervention PlanningClinical DocumentationDecision-Support ToolsISBAR ModelCrisis ManagementSupport PlanningMental Health GuidelinesDAO Experience
Soft Skills
Strong Communication SkillsBuilding RapportCultural SafetyWorkload ManagementProfessional Support
Tools & Technologies
Multiple IT SystemsClinical GuidelinesDecision-Support Tools
Certifications & Qualifications
Annual Practising Certificate
Industry Keywords
Acute Mental Health SettingCrisis TeamLiaison PsychiatryCommunity Mental HealthIn-Patient Mental HealthTriage TeamTe Tiriti o Waitangi