W

Mental Health Response Clinician – Crisis Team

Whakarongorau Aotearoa // New Zealand Telehealth Services//
Posted 10/19/2026full-timeRemote • New ZealandMid-LevelSenior💰 NZ$48 per hourWebsite
Apply

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mental health telephone triage, utilizing the UK triage tool and effective risk assessment strategies. Strong commitment to cultural competence and collaboration with diverse stakeholders to ensure safe and effective support for individuals in mental distress.

Highest-signal resume keywords
5+ Years Experience In Acute Mental HealthRegistered With NZ Professional Registration BoardTelephone Triage And Interventions ExperienceExcellent Clinical Judgement In Mental Health TriageStrong Cultural Competence And Application Of Te Tiriti O Waitangi

About the role

Key responsibilities & impact
  • Deliver high-quality mental health telephone triage using the UK triage tool
  • Apply deescalation interventions and support planning while ensuring safety, dignity and cultural responsiveness
  • Build rapport quickly with service users and whānau
  • Create effective support plans and referrals collaboratively
  • Work with Police, Ambulance, crisis teams and frontline partners to ensure seamless handover, communication and outcomes using the ISBAR model
  • Maintain accurate, professional documentation in line with regulatory and organisational standards
  • Ensure consult documents reach the correct clinical team promptly
  • Use clinical guidelines, decision-support tools and technology effectively
  • Act as shift coordinator when required
  • Provide first-point professional support for people experiencing mental distress, including Police and Ambulance referrals and requests from frontline workers

Requirements

What you’ll need
  • 5+ years’ experience working in an Acute Mental Health setting, such as Crisis Team, liaison Psychiatry, Community MH, In-patient Mental Health or Triage team
  • Registered with the NZ Professional Registration Board and hold a current Annual Practising Certificate
  • Experience delivering telephone triage and interventions within mental health settings and using tools as part of this process
  • Experience working with suicide and risk, including effective risk assessment and management
  • Ideally have had DAO experience
  • Confident and competent using multiple IT systems
  • Accurate documentation and responsible workload management
  • Excellent clinical judgement in mental health triage, suicide risk assessment, intervention planning and telephone-based support
  • Strong cultural competence, with practical application of Te Tiriti o Waitangi and culturally safe practice
  • Highly effective communication skills
  • Ability to work efficiently
  • Commitment to improving equity for Māori and priority communities

Benefits

Comp & perks
  • Work from home
  • Supportive, values-led team with collaboration, reflection and continuous improvement
  • Exclusive discounts with Boost and Samsung
  • Option to purchase up to two extra weeks of leave

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Mental Health Telephone TriageRisk Assessment And ManagementSupport PlanningDocumentation AccuracyCrisis InterventionDecision-Support ToolsISBAR Communication ModelDAO ExperienceWorkload ManagementCulturally Safe Practice
Soft Skills
Effective Communication SkillsAbility To Build RapportCommitment To Improving EquityEfficiency In WorkCultural Responsiveness
Tools & Technologies
Multiple IT SystemsClinical GuidelinesDecision-Support ToolsUK Triage Tool
Certifications & Qualifications
Current Annual Practising Certificate
Industry Keywords
Acute Mental HealthCrisis TeamLiaison PsychiatryCommunity Mental HealthIn-Patient Mental HealthTriage TeamSuicide Risk AssessmentFrontline WorkersPolice And Ambulance ReferralsTe Tiriti O Waitangi