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Service Delivery Manager – SAP, Salesforce, German Speaking
Work Life GroupCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in service delivery with a focus on SAP and Salesforce application support, ensuring compliance and risk management while maintaining service-level agreements. Fluent in German and English, capable of managing onsite and offshore teams effectively.
Highest-signal resume keywords
Service Delivery ManagementSAP Modules Knowledge (FI/CO, SD, MM)Salesforce ExpertiseITIL KnowledgeFluent in German and English
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own end-to-end delivery of application support and enhancement services for SAP and Salesforce
- Maintain service-level agreements and keep SLAs green
- Act as the trusted face for the customer and onsite/offshore teams
- Manage service operations and SLA management
- Manage stakeholders and customers
- Manage onsite/offshore teams
- Drive continuous improvement and governance
- Manage risk, compliance, and security
Requirements
What you’ll need- Fluent in German and English
- Extensive experience in service delivery
- Based in Romania and ready to relocate to Germany
- After relocation, based in Germany and able to travel to the client site in Essen 2–3 days a week
- High-level knowledge of SAP modules: FI/CO, SD, MM
- Knowledge of SAP ECC and S/4HANA
- Knowledge of Salesforce
- ITIL knowledge
- Project management basics
- High-level working knowledge of ServiceNow
- Skills in negotiation, communication, conflict resolution, and executive reporting
Benefits
Comp & perks- Permanent employment
- Full-time employment
- B2B arrangement can also be discussed
- Hybrid work arrangement after relocation to Germany
- Onsite/offshore team collaboration
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP ECCS/4HANAServiceNowProject Management BasicsSLA Management
Soft Skills
NegotiationCommunicationConflict ResolutionExecutive Reporting
Industry Keywords
Continuous ImprovementGovernanceRisk ManagementComplianceCustomer Management