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Senior Business Functional Consultant, Transformation – Customer Data Analyst
Xcel EnergyCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing customer, billing, finance, and usage data to support business processes and decision-making. Proficient in validating reports, defining KPIs, and collaborating across teams to enhance data quality and analytics capabilities.
Highest-signal resume keywords
Data AnalysisKPI DefinitionReport ValidationOracle SQL ExperienceUtility Processes Understanding
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as a trusted advisor for Customer business teams by providing advanced analysis of customer, billing, finance and usage data across many business processes
- Lead analysis supporting report rationalization, covering usage, consumers and business criticality of legacy customer reports
- Define and validate KPIs and metric logic with business owners, documenting definitions for governance approval
- Validate rebuilt reports and data products against legacy outputs and governed definitions before business acceptance
- Identify, explain and resolve variances
- Co-lead business functional testing of reports during integrated test cycles and mock conversions
- Partner with the training team on report user guidance
- Collaborate across Customer business areas to answer ad hoc analytical questions and ensure consistent use of customer metrics
- Route data quality issues found in analysis to the Data Quality Lead and data stewards
- Define functional performance metrics, reporting needs and post-implementation success criteria for customer data products
- Assess upstream and downstream impacts of metric and data changes
- Drive readiness activities supporting adoption of trusted customer data
- Work closely with the Customer Data Product Owner across business and IT areas
- Continue supporting the customer domain’s analytics capability after go-live toward a data product-centric, self-service environment
Requirements
What you’ll need- Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience
- Strong understanding of utility processes and performance drivers
- Excellent communication, critical thinking and problem-solving skills
- 5+ years in operations, business process improvement or service delivery
- Utility customer, billing, usage or call center data experience
- Experience validating reports or data during a system conversion
- Exposure to SAP S/4HANA or SAP Analytics Cloud
- Oracle SQL Experience
- Experience documenting business glossary terms or metric definitions
- Existing working relationships with Customer Care, Billing or Credit & Collections teams at Xcel
Benefits
Comp & perks- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Flexible Spending Account
- Health Care Flexible Spending Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
- Hybrid work model supporting collaboration and flexibility
- Opportunities to grow and expand skills
- Meaningful rewards, recognition, and support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisKPI DefinitionReport ValidationOracle SQLBusiness Process Improvement
Soft Skills
Excellent CommunicationCritical ThinkingProblem-Solving
Tools & Technologies
SAP S/4HANASAP Analytics Cloud
Industry Keywords
Utility Customer DataBilling DataUsage DataCall Center DataCustomer Care