Account Manager

• Manage, renew, and grow assigned accounts after transition from the Enterprise Net New logo team
• Collaborate with Renewals Representatives on account retention and pricing-term negotiations
• Create customized account plans and strategies to improve customer retention and expand accounts
• Identify and pursue upselling and cross-selling opportunities
• Collaborate with the Customer Success team to increase engagement and solution utilization
• Build and maintain relationships with key accounts to drive engagement and satisfaction
• Monitor customer usage patterns to inform renewal and product-expansion strategies
• Execute proactive sales tactics to mitigate competitive threats during renewals

Enterprise Account Manager

• Own and drive top-line revenue across SEA markets, with full accountability for achieving sales targets and sustainable growth.
• Serve as the primary point of contact for key retail partners, managing end-to-end business performance including sell-in, sell-out, and inventory optimization.
• Build, develop, and strengthen strategic partnerships with key retailers to drive long-term business growth, mutual profitability, and category leadership.
• Lead data-driven decision making by consolidating and analyzing sales performance from offline channels, delivering clear and actionable weekly insights to global stakeholders.
• Develop and manage the retail pipeline, including onboarding new partners and expanding product assortments within existing accounts.
• Own demand planning and forecast alignment with retail partners, ensuring optimal stock availability for new product launches and peak trading periods.
• Lead commercial negotiations with retail partners, including trading terms, product launches, in-store visibility, and strategic space/location allocation.
• Drive cross-functional collaboration by working closely with internal teams (Sales, Supply Chain, Marketing, Customer Service, Education, Merchandising, Legal) to execute best-in-class retail initiatives.
• Report into the Head of Commercial SEA.
• Work cross functionally with different teams.

Senior Key Account Manager, SEA

• Serve as the dedicated relationship manager for existing and newly acquired CardUp HNW clients
• Deliver premium, high-touch, white-glove account management
• Price new requests and renewals according to the CardUp HNW pricing framework
• Own end-to-end onboarding from account setup and payment configuration through go-live
• Facilitate compliance and KYC approvals with internal teams
• Build long-term HNW client relationships and safeguard retention
• Originate new HNW users through personal and professional networks and outbound prospecting
• Convert inbound HNW leads and collaborate with marketing on targeted campaigns
• Use referral channels including Funding Societies' investor base, wealth advisors, and family offices
• Drive acquisition from qualification through onboarding
• Upsell existing clients to additional payment types including tax, property, insurance, and education
• Build account plans for priority clients
• Re-engage lapsed users and win back payment volume
• Track and report pipeline, acquisition, upsell, and win-back performance
• Feed client insights back to marketing and product teams

HNW Relationship Manager – Payments Team

• Build and grow a pipeline of NGS customers, collaborators, and partners across the region from initial conversation through signed agreement
• Own the full deal cycle, including prospecting, negotiation, contract terms, volume-based pricing, and closing
• Develop and manage strategic account plans for highest-value relationships
• Partner with the Field Application Support team to provide customers with technical guidance
• Work with marketing to build Twist Bioscience's brand and regional visibility
• Maintain current opportunities in Salesforce and provide leadership with pipeline visibility
• Operate within ISO 13485 and other regulatory requirements
• Serve as the face of Twist Bioscience to hospitals, pharmaceutical and biotechnology companies, and academic institutions across Singapore, Taiwan, and Hong Kong

Key Account Manager, NGS

• Create territory sales plans and account plans as needed
• Prospect to create contacts and opportunities within Enterprise Accounts in a geographic region
• Proactively pursue existing leads that have expressed interest in Delinea's services
• Collaborate with Delinea technical experts to present product strengths and capabilities and win deals
• Consistently meet or exceed sales targets
• Maintain an accurate forecast and build/manage the sales pipeline
• Cultivate and manage relationships with channel partners
• Leverage Delinea executives and their networks to access prospective clients
• Continue developing expertise in cybersecurity
• Travel up to 50% throughout the assigned territory to visit customers, attend trade shows or field events, and attend internal meetings such as sales kick-offs or quarterly business reviews

• Build strong relationships with media, analysts, and influencers
• Lead interviews, briefings, and pitching opportunities
• Craft press releases, Q&As, bylines, and communication plans
• Lead integrated marketing communications programs across earned, owned, paid, social, digital, and content streams
• Analyze market and sector trends across Asia
• Deliver insights that strengthen strategy, performance, and cross-market alignment
• Manage day-to-day priorities, budgets, and multi-market coordination for regional hub accounts
• Partner with senior leaders on strategic growth opportunities
• Contribute ideas to regional pitches and expand client programs across markets
• Mentor junior teammates
• Support technology brands through communications and marketing innovation