Account Manager

• Manage and optimize a portfolio of partner relationships throughout the post-sales lifecycle
• Execute revenue expansion and retention strategies contributing to Net Revenue Retention and gross margin expansion
• Capture the partner voice and structured requirements
• Monitor Asia-related trading activities, flag operational anomalies, and escalate issues
• Provide trade support and operational assistance, including trade confirmation processing, settlement coordination, and troubleshooting
• Deliver data-driven partner feedback to the Head of Partner Management to influence the product roadmap
• Ensure exceptional post-sales experiences and high-touch partner engagement
• Cultivate partner relationships and serve as the primary point of contact
• Collaborate with sales, finance, product, technology, and operations teams
• Build executive-level relationships with partner organizations and prospective clients
• Advocate for partner needs and coordinate resources
• Share knowledge and coordinate with departments to optimize partner engagements

Relationship Manager

• Manage day-to-day operations for key e-commerce and membership-commerce accounts, including planning promotional periods and campaign calendars, negotiating placements, controlling pricing, preparing quotes, coordinating POSM and inventory, overseeing channel advertising spend, and handling day-to-day customer service coordination with each partner
• Lead business development, offer structuring, and detailed scheduling for large-scale group-buying and influencer-led sales initiatives, working to maximize conversion across each campaign
• Identify and develop new sales channels and cross-industry partnership opportunities, such as retail chain or telecom collaborations, and follow up on inbound commercial inquiries as they arise
• Track sales performance, profit margins, and inventory turnover across all channels, producing regular analysis and reports that are used to continuously optimize commercial strategy
• Act as the regional point of contact for headquarters on channel matters, ensuring transparent sales reporting and coordinated inventory and product supply planning across markets

Key Account Manager – E-Commerce, Channel Development

• Develop and execute comprehensive account management strategies for the iGaming industry, focusing on slots and live dealer products
• Lead, mentor, and inspire the account management team to deliver exceptional client service and achieve performance goals
• Serve as the primary point of contact for high-value clients and foster long-term partnerships
• Identify upselling, cross-selling, and account expansion opportunities to drive revenue
• Collaborate with sales, product development, support, and other cross-functional teams
• Analyze account performance metrics to identify trends, optimize strategies, and improve client satisfaction
• Address client challenges promptly and effectively
• Ensure account activities comply with industry regulations and company policies
• Oversee account budgets and forecasts to meet or exceed financial targets

Head of Account Management – iGaming

• Create long-term, trusting relationships with key customers
• Manage all communications between the business and its clients
• Grow revenue by maximising use of software and back office tools and upselling the product suite
• Liaise daily with customers
• Manage critical escalations between the business and clients
• Collate customer and market feedback for Operations and Product teams
• Identify new business opportunities with existing clients
• Collate and assess client product requests and feedback into internal teams
• Forecast, track and analyse Key Performance Indicators
• Propose commercial incentives for growth
• Analyse campaign/promotions performance and provide recommendations for improvements

Account Manager – iGaming

• Maintain a professional, client-focused, and service-oriented approach when interacting with internal and external stakeholders
• Support daily coordination and communication activities for the Taiwan business
• Prepare data and reports for internal stakeholders and clients
• Support channel/HNW client activities and marketing materials
• Gain hands-on experience in the mutual fund industry, data analysis, client service, sales support, and project management
• Work closely with the Client Account Management team on various projects and daily business operations

Working Student, Client Account Management

• Build and grow a pipeline of NGS customers, collaborators, and partners across the region from initial conversation through signed agreement
• Own the full deal cycle, including prospecting, negotiation, contract terms, volume-based pricing, and closing
• Develop and manage strategic account plans for highest-value relationships
• Partner with the Field Application Support team to provide customers with technical guidance
• Work with marketing to build Twist Bioscience's brand and regional visibility
• Maintain current opportunities in Salesforce and provide leadership with pipeline visibility
• Operate within ISO 13485 and other regulatory requirements
• Serve as the face of Twist Bioscience to hospitals, pharmaceutical and biotechnology companies, and academic institutions across Singapore, Taiwan, and Hong Kong

Account Manager jobs in Taiwan

Relationship Manager

Key Account Manager – E-Commerce, Channel Development

Head of Account Management – iGaming

Account Manager – iGaming

Working Student, Client Account Management

Key Account Manager, NGS