Administration

• Own the Microsoft Power Platform at TeamViewer, including administration, operations and development
• Administer and operate environments, Managed Environments, Dataverse, capacity, licensing, DLP policies and tenant settings
• Run and develop Copilot Studio, including agent design, topics, actions, knowledge sources, channels, testing, monitoring and lifecycle
• Build and maintain Power Platform pipelines, ALM and release processes across development, test and production environments
• Manage connectors end to end, including building, securing and maintaining custom connectors and authentication
• Develop and automate solutions with Power Automate, Power Apps and Dataverse
• Perform admin automation and governance reporting
• Coach and support AI Advocates and citizen developers in creating, reviewing and deploying Copilot Studio solutions
• Monitor platform health, usage, adoption and cost
• Troubleshoot incidents and handle service requests as second- and third-level support
• Keep governance standards, security controls and documentation current and practical
• Collaborate across global teams and support the APAC market

Power Platform Administrator – Copilot Studio Specialist

• Upgrade Atlassian tools, including Jira and Confluence, ensuring minimal downtime and successful version transitions
• Migrate Jira and Confluence from Server to Atlassian Cloud, including user data, workflows, and custom configurations
• Develop and maintain Groovy and Shell scripts to automate administrative tasks and improve operational efficiency
• Troubleshoot and resolve application-level and server-side issues, ensuring high availability and performance
• Install and configure Jira Suite Utilities plugin to enhance workflows with advanced conditions, validators, and post-functions
• Manage user provisioning in Active Directory, synchronize users with Jira, and assign appropriate groups and permissions
• Install, configure, and maintain Jira and Confluence plugins in production environments
• Set up, configure, and administer application servers using AWS, Jenkins, and Git
• Administer Jira Add-ons and configure Jira for Helpdesk and ticketing systems
• Publish Jira gadgets and dashboards on Confluence pages to enhance visibility and reporting across teams

Atlassian Administrator

• Execute processes in compliance with established SOPs and guidelines
• Perform administrative and operational duties for assigned global teams and functions
• Gather and summarize enabling data to execute assigned tasks
• Provide administrative support for end-to-end proposal activities
• Work with regional and domestic stakeholders to ensure compliance and smooth processing
• Complete work assignments according to process objectives, goals, commitments, and deadlines
• Maintain confidentiality of sensitive technical, financial, and commercial information
• Present parts availability when relevant or requested, collaborating with the Planning Team through business system interfaces
• Maintain project, contract, proposal, and quotation status in business systems throughout their lifecycle
• Extract data from SAP, IFS, and other business systems and publish required reports
• Contribute to root cause analysis, deviation documentation, and audit responses
• Interact regularly with peers, customers, and regional stakeholders through conference calls and email
• Coordinate across teams for updates, material delivery and availability, receipts, invoicing, completion, and closure of projects and contracts

Proposal Administrator

• Administer, architect, and maintain the MuleSoft Anypoint Platform ecosystem, including Runtime Manager, API Manager, Exchange, CloudHub, Runtime Fabric, and MFT solutions
• Define architecture standards, operational best practices, API governance policies, security controls, and reusable integration patterns
• Deploy, monitor, troubleshoot, and optimize MuleSoft applications across Development, QA, UAT, and Production environments
• Manage upgrades, patching, migrations, backup and recovery, disaster recovery, resiliency planning, and capacity optimization
• Collaborate with developers, enterprise architects, infrastructure teams, security teams, and business stakeholders
• Implement security and compliance standards, including SSL/TLS, certificates, authentication, authorization, and API security policies
• Drive automation, DevOps adoption, API-led connectivity, and C4E practices
• Provide 24x7 production support and participate in incident and problem management
• Create technical documentation and communicate platform strategy, roadmaps, risks, and recommendations to senior stakeholders and leadership teams
• Influence enterprise architecture decisions, establish governance and standards, optimize platform capacity and cost, and provide technical direction and mentoring

Platform Integration – MuleSoft Architect / Administrator

• Provide end-to-end technical coverage for SAP platforms
• Administer and support SAP ECC, S/4HANA, HANA, DB2, and SAP Cloud environments
• Perform SAP installations, upgrades, kernel patches, migrations, system copies, refreshes, backup/recovery, disaster recovery, and business continuity activities
• Monitor and optimize SAP systems through health checks, performance tuning, incident resolution, user administration, job management, and system configuration
• Manage SAP HANA database performance monitoring, troubleshooting, upgrades, patching, replication, backup, and recovery
• Support SAP Cloud IaaS/PaaS platforms and collaborate on migrations, integrations, and connectivity issues
• Administer SAP Business Technology Platform accounts, services, connectivity, integrations, monitoring, and platform issue resolution
• Support SAP Solution Manager and SAP Cloud ALM for monitoring, alerting, health checks, reporting, lifecycle management, and change governance
• Manage SAP transport and enterprise scheduling processes using Rev-Trac, IBM Tivoli Workload Scheduler, V-TOM, and Redwood
• Ensure controlled deployments, job automation, and issue resolution
• Recommend modernization options and identify new business opportunities
• Cultivate relationships with teams and stakeholders

SAP Basis, BTP Administrator

• Execute processes in compliance with established SOPs and guidelines
• Perform administrative and operational duties for assigned teams and functions globally
• Gather and summarize enabling data to execute assigned tasks
• Provide administrative support for end-to-end proposal activities
• Work with regional and domestic stakeholders to ensure compliance and smooth processing
• Complete work assignments according to process objectives and deadlines
• Maintain confidentiality of sensitive technical, financial, and commercial information
• Present parts availability when requested in collaboration with the Planning Team
• Maintain project, contract, proposal, and quotation status in business systems throughout their lifecycle
• Extract data from SAP, IFS, and other business systems and publish required reports
• Contribute to root cause analysis, deviation documentation, and audit processes
• Interact with peers, customers, and regional stakeholders through conference calls and email
• Coordinate across teams for updates, material delivery and availability, receipts, invoicing, completion, and closure of projects and contracts

• Own user access across all IT-administered applications, including provisioning, deprovisioning, role assignment, and least-privilege standards
• Manage joiner, mover, and leaver processes
• Maintain auditable access matrices and conduct quarterly access reviews
• Handle temporary elevated access, guest users, and cross-platform provisioning
• Own the renewal calendar and produce monthly seat utilization reports
• Maintain the authoritative application registry
• Configure, test, and troubleshoot Azure Entra ID SSO for supported applications
• Configure new applications, including user directory, SSO, MFA enforcement, and role structures
• Review vendor security documentation and govern shadow IT
• Manage vendor support relationships and triage platform issues
• Monitor critical platform health and notify stakeholders proactively
• Maintain the IT knowledge base and administration documentation
• Mentor the Junior Application Administrator
• Identify automation and process improvement opportunities