Advisor

• Deliver exceptional and personalised service to a diverse global clientele, creating memorable luxury experiences at every touchpoint
• Develop and grow a strong client portfolio through consistent CRM activity, outreach, follow-up and personalised communication
• Enhance the flagship store experience by balancing high-volume customer engagement with tailored one-to-one client relationships
• Proactively grow client book through appointments, virtual interactions, client events and strategic clienteling initiatives
• Collaborate with the wider store team to achieve commercial goals while maintaining Burberry's standards of service, craftsmanship and brand excellence

Client Advisor

• Build, develop and maintain a high-value client portfolio through consistent outreach, relationship building and personalised follow-up
• Use CRM tools and client insights to identify opportunities, anticipate client needs and create meaningful engagement strategies
• Deliver elevated styling and selling experiences tailored to each client's lifestyle, preferences and purchase history
• Actively generate business through appointments, virtual consultations, events, networking and creative clienteling initiatives
• Strengthen client loyalty by maintaining regular communication and creating memorable experiences both in and outside the store environment
• Collaborate with the wider store team to achieve commercial goals while championing exceptional service and brand standards

• Investigate and provide detailed responses to complaints, written enquiries, and other cases
• Identify failures and correct them where appropriate
• Monitor response progress; chase, escalate, and manage cases through to resolution
• Build successful customer relationships and keep customers fully informed
• Coordinate follow-on actions and provide detailed responses to conclude cases
• Monitor internal systems and email to manage complaint audits
• Ensure complaints are recorded correctly in line with regulations
• Decide, negotiate, and award fair goodwill payments where appropriate
• Amend and update customer accounts as needed
• Complete escalations and support team leaders, managers, and business leads with customer resolution

Service Recovery Advisor

• Support the development, delivery and ongoing improvement of reward programmes across multiple European countries
• Advise on compensation and benefits
• Partner with collaborators to develop practical reward solutions
• Support consultations with Works Councils, trade unions and employee representative bodies
• Use market and workforce data to advise reward decisions
• Contribute to reward projects and change initiatives
• Ensure reward programmes remain aligned with local requirements
• Provide reward governance and advisory support
• Conduct market analysis and develop reward insights
• Ensure compliance with local reward and employment requirements
• Work closely with People & Culture teams, business leaders and employee representatives

Reward Delivery Advisor – Europe

• Support the development, delivery and ongoing improvement of reward programmes across multiple European countries
• Advise on compensation and benefits
• Partner with collaborators to develop practical reward solutions
• Support consultations with Works Councils, trade unions and employee representative bodies
• Use market and workforce data to advise reward decisions
• Contribute to reward projects and change initiatives
• Ensure reward programmes remain aligned with local requirements
• Support compensation, benefits and reward governance
• Provide collaborator partnering and advisory support
• Conduct market analysis and develop reward insights
• Maintain compliance with local reward and employment requirements

• Join the Byredo Liberty team as a Fragrance Consultant
• Work full-time, 5 days per week, 37.5 hours, Monday–Sunday inclusive
• Achieve sales targets while promoting Puig brands
• Deliver a unique customer experience and exceed customer expectations
• Anticipate customer needs
• Develop and increase brand awareness
• Build customer loyalty
• Maintain the standards and expectations of the store group retailer
• Build specialist expertise and gain commercial experience
• Understand products and customers and drive business results

• Achieve sales targets while promoting Puig and Byredo brands
• Deliver a unique customer experience on every visit
• Anticipate customer needs and exceed expectations
• Develop and increase brand awareness
• Build customer loyalty and lasting customer relationships
• Maintain the standards and expectations of the store group retailer
• Work a full-time schedule of 5 days per week, Monday–Sunday inclusive
• Develop specialist product and customer expertise
• Gain commercial experience and contribute to business results

• Welcome and assist each client, providing an excellent in-store experience
• Build authentic, long-term relationships with clients through storytelling, engaging questions, personal connections, and CRM initiatives
• Handle customer complaints, liaising with the line manager when necessary
• Demonstrate active leadership on the selling floor and drive individual and team objectives
• Cross-sell across departments and maximize sales opportunities to achieve sales targets and KPIs
• Demonstrate brand and product knowledge
• Manage payment operations, including returns, refunds, remote sales, and tax-free transactions
• Maintain high standards of shop-floor presentation and visual displays in accordance with company guidelines and stock procedures
• Support shop-floor security and help prevent product theft
• Identify innovative ways to improve performance and stay current with fashion trends and competitors
• Manage and drive sales by understanding client desires and creating a tailored client experience

Diesel Client Advisor

• Complete the Health & Safety Development Scheme
• Work alongside consultants to gain real-world experience
• Receive on-the-job training from field, technical, and content teams
• Study and work full-time while completing the programme
• Visit client sites for Health & Safety consultancy
• Develop expertise in specialisms including fire safety, DSEAR, and environmental monitoring
• Progress from trainee to Health & Safety Field Consultant

Health & Safety Advisor

• Provide Health & Safety consultancy services to clients
• Travel to client sites for site visits
• Complete comprehensive on-the-job training across field, technical, and content teams
• Participate in the Health & Safety Development Scheme
• Study toward an NVQ and IOSH qualifications
• Progress from trainee to field consultant and work toward CMIOSH status
• Develop specialisms including fire safety, DSEAR, and environmental monitoring
• Become a fully-fledged Health & Safety Field Consultant upon completion of the scheme