Advocate

• Verify participant eligibility
• Review program consent with clients
• Enter program intake, client information, breastfeeding contacts, and referrals into IWIC
• Instruct clients on using the EBT card, shopping list, and IWIC app
• Obtain and document client anthropometric measurements using length/height boards, scales, head circumference tapes, and non-invasive hemoglobin monitors
• Manage client schedules and communications via telephone, voicemail, in person, email, text, and virtual channels
• Provide translation for WIC staff and clients as a bilingual staff member
• Float frequently between Diversey, Albany Park, Howard, and Irving Park
• Complete intensive breastfeeding education training during the first year of employment
• Upon successful training completion, earn BFPC or BFPE title depending on previous breastfeeding experience

WIC Advocate

• Review sold plan documents, PIFs, and supporting materials to confirm client intent, product standards, and applicable requirements before implementation
• Use Crystal daily to review, enter, and update benefit information for new business, renewals, upsells, maintenance requests, and off-cycle changes
• Apply Diamond knowledge to understand MEDDEF-level benefit configuration and identify downstream impacts and discrepancies
• Participate in installation and expert-team meetings, explain benefit findings, and provide recommendations to commercial and operational partners
• Validate PIF information against sold benefits and support accurate downstream setup, contract documentation, certificates, and claim payment
• Research complex benefit questions, resolve quality issues, and coordinate corrections with client-facing and benefits teams
• Advise Sales and Client Management on nonstandard benefit options and appropriate Crystal entry
• Complete quality reviews within daily deadlines while managing multiple priorities and sensitive implementation timelines
• Support user acceptance testing, process improvements, and enhancements to Crystal, Diamond-related workflows, documentation, and team procedures
• Work independently through situations without fully documented processes, using sound judgment and escalating questions when appropriate

Senior Benefit Advocate

• Conduct intakes and interview clients, particularly clients requiring in-language services
• Assist with case development and fact-gathering
• Collaborate with attorneys, community advocates, paralegals, and other staff on client and organizational advocacy goals
• Provide administrative support with client data and documents
• Provide advocacy support at meetings with clients and groups of clients
• Provide logistical support so clients can attend necessary appointments or appearances
• Under attorney supervision, provide legal advice and brief services at Housing Rights legal clinics and other clinics
• Accompany clients to meetings, interviews, appointments, and appearances, either offsite or virtually
• Support clients in exercising their rights and accessing needed resources
• Serve as an in-language point of contact for Housing Rights clients
• Maintain accessible Chinese-language contact services using communication platforms determined by client community needs
• Provide interpretation and translation for clients and ALC staff
• Develop and maintain relationships with community members and partners
• Collaborate with allies and organizations in joint community efforts and initiatives
• Conduct community outreach about tenant rights and develop educational materials
• Participate in community coalitions and represent ALC in community outreach and engagement opportunities

Community Advocate – Housing Rights Program

• Receive and process incoming personal and commercial lines claims.
• Input claim information accurately into agency management systems and carrier portals.
• Document claim activity, communications, and status updates thoroughly and timely.
• Contact insurance carriers to report claims and ensure proper claim setup.
• Follow up with clients, adjusters, carriers, and third parties to obtain required information and documentation.
• Monitor open claims and maintain regular communication to ensure timely resolution.
• Assist clients with questions regarding the claims process and claim status updates.
• Review claim documentation for completeness and accuracy.
• Maintain electronic claim files and records in accordance with agency standards.
• Support Claims Advocates and management with administrative and claim-related duties.
• Prioritize daily workload to meet deadlines and service expectations.
• Collaborate with account managers, producers, and agency staff to provide exceptional client service.
• Develop knowledge of personal and commercial insurance coverages and claims handling practices.
• Manage auto glass claims ensuring timely response and working with carriers on closure.

Claim Advocate I

• Organize and collect information from patients during follow-up telephone contacts
• Track and report individual and aggregate clinical information
• Apply positive communication skills with internal and external customers
• Deliver cost-effective, high-quality care
• Facilitate a systematic approach to surveillance and educational outreach
• Assemble and review clinical records from physician offices, patients, and internal data systems
• Forward patients outside the defined acceptable range to a Pharmacist for case review
• Use pharmacist-defined assessments to screen for potential issues and report issues to a pharmacist
• Contact patients to obtain accurate and timely information, facilitate positive outcomes, and determine therapy tolerance
• Document and report adverse events, adverse effects, and lack of tolerability to physicians, pharmacy, and management
• Use CPR+, MS Office, Word, Excel, and PowerPoint to record data and create reports
• Assist with maintenance of Prior Authorization forms
• Maintain positive communication and resolve difficult situations
• Follow applicable pharmacy and nursing laws and established procedures

Adherence Advocate

• Remain available throughout agreed hours of coverage for contact by the RMI Global Coordination Centre (GCC)
• Deploy to predefined medical facilities to meet and greet RMI patients within one hour of notification from the GCC, or within other agreed timeframes
• Coordinate with the GCC to ensure payment methods are agreed with receiving medical facilities
• Mediate between medical facilities and the GCC where applicable
• Ensure swift access to care and resolve problems pragmatically and professionally
• Translate from the local dialect to English in verbal and written forms and relay information to the GCC
• Deploy daily to medical facilities during protracted inpatient stays
• Manage patient welfare during admission, ensuring comfort, treatment understanding, and reasonable support requests
• Establish relationships with treating physicians and obtain current information from the medical team
• Provide timely written and verbal updates to the GCC on patient status and proposed plans
• Liaise professionally with client management as required
• Use local knowledge to arrange additional services as required

Patient Advocate

• Remain available throughout agreed coverage hours for contact by the RMI Global Coordination Centre
• Deploy to predefined medical facilities and meet RMI patients within one hour of notification, or within other agreed timeframes
• Coordinate with the GCC to ensure payment methods are agreed with receiving medical facilities
• Mediate between medical facilities and the GCC when applicable
• Ensure swift patient access to care and resolve problems pragmatically and professionally
• Translate from the local dialect to English in verbal and written forms for the GCC
• Deploy daily to medical facilities during prolonged inpatient stays
• Manage patient welfare during admission, ensuring comfort, treatment understanding, and reasonable support
• Establish working relationships with treating physicians and obtain current information from medical teams
• Provide timely written and verbal patient-status and care-plan updates to the GCC
• Liaise professionally with client management as required
• Use local knowledge to arrange additional services as needed

• Remain available throughout agreed hours of coverage for contact by the RMI Global Coordination Centre (GCC)
• Deploy to pre-defined medical facilities and meet RMI patients within one hour of notification from the GCC, or within other agreed timeframes
• Coordinate with the GCC to ensure payment methods are agreed with receiving medical facilities
• Act as a mediator between medical facilities and the GCC where applicable
• Ensure swift access to care and resolve problems pragmatically and professionally
• Translate the local dialect into English in verbal and written forms for the GCC
• Deploy to medical facilities daily during protracted inpatient stays
• Manage patient welfare during admission, ensuring patients are comfortable, understand treatment, and receive reasonable support
• Establish relationships with treating physicians and obtain up-to-date information from the medical team
• Provide timely written and verbal updates to the GCC on patient status and proposed plans
• Liaise professionally with client management as required
• Use local knowledge to arrange other required services

• Remain available throughout agreed hours of coverage for contact by the RMI Global Coordination Centre
• Deploy to pre-defined medical facilities to meet and greet RMI patients within one hour of notification from the GCC, or within other agreed timeframes
• Coordinate with the GCC to ensure payment methods are agreed with receiving medical facilities
• Mediate between medical facilities and the GCC where applicable
• Ensure swift access to care and resolve problems pragmatically and professionally
• Translate from the local dialect to English in verbal and written forms and relay information to the GCC
• Deploy daily to medical facilities during protracted inpatient stays
• Manage patient welfare throughout admission, ensuring comfort, treatment understanding, and reasonable support requests
• Establish working relationships with treating physicians and obtain current information from medical teams
• Provide timely written and verbal updates to the GCC on patient status and proposed plans
• Liaise professionally with client management as required
• Use local knowledge to arrange other services as required

• Remain available throughout agreed hours of coverage for contact by the RMI Global Coordination Centre (GCC)
• Deploy to predefined medical facilities to meet and greet RMI patients within one hour of notification from the GCC, or within other agreed timeframes
• Work with the GCC to ensure payment methods are agreed with receiving medical facilities
• Mediate between medical facilities and the GCC where applicable
• Ensure swift access to care and resolve problems pragmatically and professionally
• Translate from the local dialect to English in verbal and written forms and relay information to the GCC
• Deploy daily to medical facilities during protracted inpatient stays
• Manage patient welfare throughout admission, ensuring patients are comfortable, understand treatment, and receive reasonable support
• Establish working relationships with treating physicians and obtain current information from the medical team
• Provide timely written and verbal updates to the GCC on patient status and proposed plans
• Liaise professionally with client management as required
• Use local knowledge to arrange other services as required
• Act as the RMI representative for patients’ operational and pastoral requirements
• Support the GCC with security and receipt of payments to third-party medical establishments