Agent

• Assist Manager and Supervisor with all aspects of the Air Export Department
• Ensure proper and timely movement of freight and provide exceptional customer service
• Ensure smooth and timely freight process flow
• Prepare documents for international transportation
• Coordinate and negotiate rates with contracted vendors to procure space and services
• Ensure accurate and timely client and vendor billing
• Perform accurate and timely data entry into the operating system
• Arrange customers’ international export shipments
• Ensure compliance with internal policies, Operational Process Standards, government regulations, and customer requirements
• Improve department process efficiency and follow customer standard operating procedures
• Work with the team to meet KPI standards
• Monitor shipment reports to ensure customer satisfaction
• Support overseas communications
• Review Stat 1 and operational reports and update event codes
• Audit files and help meet operating process standards
• Build and maintain relationships with vendors and customers
• Evaluate vendors and develop corrective action plans where needed
• Monitor accounts payable and intercompany accounting discrepancies
• Respond to information requests and assist with competitive pricing
• Participate in transitioning new business and updating existing business
• Assist in retention calls and complete customer reviews
• Develop and mentor team members
• Allocate workloads during peak activity or staff absence
• Mentor agents and support team training requirements
• Communicate department goals and expectations
• Promote productivity tools and implement system changes
• Suggest system and process improvements
• Promote the company’s cultural attributes

Explore Air Export Agent at Expeditors. Review requirements and application details.

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